Key Holder

Do you have previous retail sales experience and confident in upselling through excellent communication and product knowledge? Are you able to work in a fast-paced environment? Are you passionate about pets? We are recruiting for a Key Holder to join our Coventry team . You will be joining a friendly, welcoming but hard-working team. We put all pets health and well-being first. All our teams receive extensive training from Hannah Molloy of Channel 4s Puppy School , through our video training platform Myagi , to give our customers and their pets the very best and most up to date advice. With 26 stores , open 7 days a week , for all your pet s needs from with raw feeding and natural deli treats t o hay and rabbit food . As passionate pet people, Just for Pets have a genuine desire to provide the best possible shopping experience for our customer s and their pets across our 2 5 stores and its all down to the fantastic team members we employ across the UK. Job Duties: Opening and Closing Responsibilities: You will be responsible for opening and/or closing the store. This involves tasks such as unlocking or locking doors, activating or deactivating alarms, and ensuring the premises are secure before leaving. Sales: Responsible for promoting and selling products such as pet food, accessories, toys, and grooming supplies. This involves actively engaging with customers, upselling or cross-selling products, and processing transactions. Customer Service/ Assistance : Helping customers find products suitable for their pets, offering advice on pet care, nutrition, and health. This could also involve handling complaints. Stock Management: Ensuring that shelves are well-stocked, neatly organi s ed, and products are correctly priced. This may involve restocking shelves, receiving deliveries, and booking in deliveries. Pet Care: Assisting customers with questions about pet care, including advice on at home grooming, basic training, and general well-being of pets. Store Maintenance: Keeping the store clean, tidy, and presentable. This includes tasks like sweeping floors, dusting shelves, and maintaining a welcoming environment for customers and their pets. Knowledge of Products: Staying informed through Myagi and self-motivated learning, such as product suppliers and Pet Industry publications, about the latest products, pet trends, and industry developments to provide accurate information and recommendations to customers. Promotions and Events: Wholeheartedly p articipating in promotional events, sales campaigns, and pet-related activities to attract customers and increase sales. Required Skills: Reliability: Dependability and trustworthiness to fulfil opening and closing responsibilities, and handle cash securely . Customer Service: Excellent interpersonal and communication skills are essential for assisting customers effectively and providing exceptional service. Sales Skills: Ability to persuade and influence customers, upsell or cross-sell products, and meet sales targets through effective communication and product knowledge. Teamwork: Collaboration with colleagues to maintain store operations, assist customers, and achieve common goals. Attention to Detail: Being meticulous in maintaining product displays packet perfect , pricing accuracy to uphold store standards. Computer Literacy : Basic proficiency in till systems and Myagi to ensure continuous professional development. Desirable skills: Product Knowledge : A good understanding of our range of luxury pet products, including pet food, accessories, toys, and grooming supplies. Pet Care Knowledge: Basic knowledge and understanding of pet care, including nutrition, health, grooming, and behavio u r . A Growth Mindset: At Just for Pets, we pride ourselves on promoting from within. We believe in retaining our best talent by offering promotions, training and development which includes accredited courses. Benefits Training