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- Tasks: Build relationships with residents and manage communication during housing projects.
- Company: Join a leading social housing contractor making a difference in Birmingham.
- Benefits: Enjoy a supportive work environment with opportunities for growth and community engagement.
- Why this job: Be the voice for residents, ensuring their needs are met while enhancing your project management skills.
- Qualifications: 1+ year in resident liaison, excellent customer service, and strong organisational skills required.
- Other info: Opportunity to participate in community initiatives and improve service based on resident feedback.
The predicted salary is between 28800 - 43200 £ per year.
My client who is a large social housing contractor has now a position for a tenant liaison officer within the Birmingham area The RLO facilitates the smooth running of projects by building and maintaining positive relationships to ensure effective liaison between the residents, sub-contractors, client representatives and the team. Main Duties / Accountability Ensure implementation of all Company Policies and Procedures. Develop effective working relationships with client representatives including housing department to reduce duplication and ensure consistency of information and approach keeping tenants fully informed with regard to the programme. Assessing where high risk/vulnerable residents are present and ensuring Site Manager (SM) tailors works according to the risk level. Visit each resident prior to work commencing to introduce and communicate the scope of works. Establish resident\’s individual requirements by carrying out an initial resident profile, documenting any points discussed and tailoring individual communication plans accordingly. Work with site staff to implement effective practices. Carry out a property condition survey and appliance survey with photographs with the Resident before works start in the home. Create and maintain plot files (both paper and electronic). Liaise with site management staff to enable the flow of information between all parties. Where appropriate, consult with resident representatives and groups, arranging meetings to communicate the programme, get feedback and discuss any other locally significant issues with Senior Resident Liaison Officer and Community Investment Team. Arrange appointment for surveys and works. Ensure letters are sent out confirming all survey and work dates. Manage complaints in line with our complaint\’s procedure. Distribute high quality, easy to understand communication materials as requested Participate in Project Management meetings as required. Community Initiatives and awareness i.e. Newsletters / safety competitions etc by working alongside Senior RLO and Community Investment Team. To provide aftercare packs and instruct on new installations. Observe site Health & Safety rules and ensure any risks and near misses are reported immediately to the site manager Arrange satisfaction surveys for all residents, collating responses and work with Senior RLO to use feedback to improve our service. Any other reasonable management request as agreed with Senior RLO.Experience / Skills At least 1-year resident liaison experience within the construction / social housing sector Report writing Excellent customer service skills Highly organised Excellent attention to detail Ability to work within guidelines Ability to competently operate MS office (Word & Excel)
Tenant Liaison officer employer: PSR Solutions
Contact Detail:
PSR Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenant Liaison officer
✨Tip Number 1
Familiarise yourself with the social housing sector, especially in Birmingham. Understanding local issues and community needs will help you connect better with residents and demonstrate your commitment to their well-being.
✨Tip Number 2
Network with professionals already working in resident liaison roles or related fields. Attend local housing events or workshops to build relationships and gain insights that could give you an edge during the interview process.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed resident relationships in the past. Highlight your problem-solving skills and ability to tailor communication to meet individual needs, as this is crucial for the role.
✨Tip Number 4
Showcase your organisational skills by being ready to explain how you would manage multiple projects and maintain clear communication with all stakeholders. This will demonstrate your capability to handle the responsibilities of a Tenant Liaison Officer effectively.
We think you need these skills to ace Tenant Liaison officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in resident liaison, particularly within the construction or social housing sector. Emphasise your customer service skills and any specific achievements that demonstrate your ability to build relationships.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key responsibilities of the Tenant Liaison Officer role. Mention your understanding of the importance of communication and relationship-building with residents and stakeholders, and provide examples of how you've successfully managed similar tasks in the past.
Showcase Relevant Skills: In your application, highlight your organisational skills, attention to detail, and proficiency in MS Office. Provide specific examples of how these skills have helped you in previous roles, especially in managing communications and documentation.
Demonstrate Understanding of Policies: Mention your familiarity with company policies and procedures related to tenant liaison. This shows that you understand the importance of compliance and can effectively implement these policies in your work.
How to prepare for a job interview at PSR Solutions
✨Know Your Role
Familiarise yourself with the responsibilities of a Tenant Liaison Officer. Understand how to build relationships with residents and manage communication effectively, as this will be crucial in your role.
✨Demonstrate Your Experience
Be prepared to discuss your previous experience in resident liaison or similar roles. Highlight specific examples where you successfully managed relationships or resolved complaints, showcasing your customer service skills.
✨Showcase Your Organisational Skills
Since the role requires excellent organisation, come prepared with examples of how you've managed multiple tasks or projects simultaneously. Discuss any tools or methods you use to stay organised.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities. Think about potential scenarios you might face as a Tenant Liaison Officer and how you would handle them, especially regarding high-risk or vulnerable residents.