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For Companies At a Glance
- Tasks: Build relationships with residents and manage communication during housing projects.
- Company: Join a leading social housing contractor making a difference in communities.
- Benefits: Enjoy flexible working options and a supportive team environment.
- Why this job: Be the voice for residents and ensure their needs are met while gaining valuable experience.
- Qualifications: No specific qualifications required; just a passion for helping others and strong communication skills.
- Other info: Opportunity to make a real impact in the community and develop your career.
The predicted salary is between 28800 - 43200 £ per year.
My client, a large social housing contractor, has a position for a tenant liaison officer within the Redditch area. The RLO facilitates the smooth running of projects by building and maintaining positive relationships to ensure effective liaison between the residents, sub-contractors, client representatives, and the team.
Main Duties / Accountability:
- Ensure implementation of all Company Policies and Procedures.
- Develop effective working relationships with client representatives including the housing department to reduce duplication and ensure consistency of information and approach, keeping tenants fully informed regarding the programme.
- Assess where high risk/vulnerable residents are present and ensure the Site Manager (SM) tailors works according to the risk level.
- Visit each resident prior to work commencing to introduce and communicate the scope of works.
- Establish resident's individual requirements by carrying out an initial resident profile, documenting any points discussed, and tailoring individual communication plans accordingly.
- Work with site staff to implement effective practices.
- Carry out a property condition survey and appliance survey with photographs with the Resident before works start in the home.
- Create and maintain plot files (both paper and electronic).
- Liaise with site management staff to enable the flow of information between all parties.
- Where appropriate, consult with resident representatives.
Tenant Liaison officer employer: PSR Solutions
Contact Detail:
PSR Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenant Liaison officer
✨Tip Number 1
Familiarise yourself with the social housing sector, especially in Redditch. Understanding local issues and the specific needs of tenants will help you connect better with residents and demonstrate your commitment to their welfare.
✨Tip Number 2
Network with professionals already working in tenant liaison roles or related fields. Attend local housing events or join online forums to gain insights and make connections that could lead to valuable referrals.
✨Tip Number 3
Prepare to discuss your experience in building relationships and managing communication effectively. Think of specific examples where you've successfully liaised between different parties, as this will showcase your skills during interviews.
✨Tip Number 4
Research the company’s policies and procedures thoroughly. Being well-versed in their approach will not only help you align with their values but also allow you to ask informed questions during the interview process.
We think you need these skills to ace Tenant Liaison officer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Tenant Liaison Officer. Familiarise yourself with the key duties mentioned in the job description, such as building relationships and assessing resident needs.
Tailor Your CV: Highlight relevant experience in your CV that aligns with the role. Focus on any previous work involving community engagement, project management, or customer service, as these skills are crucial for a Tenant Liaison Officer.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for social housing and your ability to communicate effectively with residents and contractors. Use specific examples from your past experiences to demonstrate your suitability for the role.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are essential traits for this position.
How to prepare for a job interview at PSR Solutions
✨Understand the Role
Make sure you have a clear understanding of what a Tenant Liaison Officer does. Familiarise yourself with the responsibilities outlined in the job description, such as building relationships with residents and managing communication between various parties.
✨Showcase Your Communication Skills
Since the role involves liaising with residents and contractors, be prepared to demonstrate your strong communication skills. Share examples from your past experiences where you successfully managed relationships or resolved conflicts.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle specific situations, such as dealing with a high-risk resident or managing a complaint. Think through potential scenarios and how you would approach them, highlighting your problem-solving abilities.
✨Research the Company
Take some time to learn about the social housing contractor and their values. Understanding their mission and recent projects can help you tailor your responses and show genuine interest in the position during the interview.
