Service Coordinator Roles and Responsibilities
- Receive, record and coordinate plant, vehicle and equipment breakdowns, repairs, servicing and maintenance requests, prioritising work according to operational and Health & Safety requirements.
- Assist with forward planning and coordination of fitter and fabricator workloads, balancing planned maintenance with urgent and ad-hoc requirements and ensuring required parts, stock and equipment are available.
- Monitor outstanding repairs and maintenance activities, following up actions and providing updates to relevant stakeholders to minimise equipment downtime.
- Liaise with suppliers, manufacturers and service providers to arrange repairs, servicing, inspections and the supply of parts and materials.
- Assist with warranty and goodwill claims and ensure available cover is appropriately utilised.
- Assist with obtaining and processing quotations, purchase orders and invoices, escalating cost queries where appropriate and supporting value-for-money decisions.
- Coordinate servicing, inspections, testing, calibration and certification requirements, including excavators, lifting equipment, survey and GPS equipment, ensuring inspections are completed within required timescales.
- Maintain accurate and up-to-date asset registers, maintenance histories, job sheets and inspection and certification records.
- Ensure relevant statutory inspections and servicing documentation is accurately recorded and readily available when required, including inspections of lifting equipment and accessories.
- Support the provision of plant and equipment to site operations, checking company-owned availability before external hire is arranged.
- Identify recurring issues, delays and opportunities for improvement and raise these with the Service Controller or relevant manager.
- Ensure departmental procedures, systems and processes are followed consistently and contribute to the effective operation of the Plant Department.
Service Coordinator Requirements
- Understanding of plant, machinery, maintenance and repair processes.
- Awareness of statutory inspection, testing and certification requirements for plant and lifting equipment.
- Knowledge of plant hire, service or aftersales environments.
- Experience in an administration, coordination or operational role.
- Experience working within a plant, fleet, engineering, maintenance or plant hire environment.
- Experience in a service, engineering or parts environment would also be good
- IT Literate
Service Coordinator Benefits
- Salary - Up to £30,000 DOE
- Hours - 07:30am-4:30pm (1 hour lunch break which is unpaid)
- Based in Solihull
- 23 days holiday excluding bank holiday
- Company pension scheme
- Long service payments
- Employee Assistance Programme
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Service Coordinator employer: PSR Solutions
Join a leading construction firm that prioritises employee development and offers a dynamic work culture. As an Assistant Estimator, you'll benefit from competitive salaries, hybrid working options, and a comprehensive training programme, all while contributing to high-profile projects worth over £250m. With a focus on career progression and a supportive team environment, this role is perfect for those eager to grow their skills in a thriving industry.
