At a Glance
- Tasks: Be the go-to person for residents, ensuring smooth communication during housing projects.
- Company: Respected provider in social housing and property services.
- Benefits: Competitive salary, supportive team environment, and opportunities for professional growth.
- Other info: Join a dynamic team focused on community engagement and resident satisfaction.
- Why this job: Make a real difference in residents' lives while enhancing your customer service skills.
- Qualifications: Experience in customer-facing roles and strong communication skills required.
Our client, a well-established and highly respected provider within the social housing and property services sector, is seeking an experienced Tenant Liaison Officer to join their growing team. This is an excellent opportunity for a customer-focused professional who is passionate about resident engagement and delivering exceptional service throughout planned maintenance, refurbishment, and regeneration projects.
The Role
As Tenant Liaison Officer, you will act as the key point of contact between residents, site teams, and stakeholders, ensuring clear communication and a positive customer experience throughout the duration of works. You will play a vital role in building trust with residents, managing expectations, and helping projects run smoothly with minimal disruption.
Key Responsibilities
- Serve as the primary contact for tenants and residents before, during, and after planned works.
- Build and maintain positive relationships with residents, addressing concerns and resolving issues promptly.
- Keep residents informed of project timelines, progress updates, and any changes to planned works.
- Conduct pre-start visits, resident consultations, and customer satisfaction surveys.
- Support vulnerable residents and ensure any additional needs are identified and accommodated.
- Work closely with site managers, contractors, and housing teams to facilitate access and resolve resident concerns.
- Investigate and manage complaints, ensuring a high standard of customer care at all times.
- Maintain accurate records of resident interactions, feedback, and project communications.
- Assist in achieving resident satisfaction and customer service performance targets.
Candidate Requirements
- Previous experience in a Tenant Liaison Officer, Resident Liaison Officer, Housing Officer, Customer Service, or similar customer-facing role.
- Experience working within social housing, planned maintenance, refurbishment, repairs, or construction environments.
- Excellent communication, relationship-building, and conflict-resolution skills.
- Ability to engage effectively with residents from diverse backgrounds.
- Strong organisational and administrative skills.
- Proficiency in Microsoft Office applications.
- Full UK driving licence essential.
Desirable
- Knowledge of social housing maintenance programmes, retrofit, decarbonisation, or regeneration projects.
- Experience supporting vulnerable residents and community engagement initiatives.
- Relevant housing, customer service, or resident engagement qualifications.
If you are an empathetic and proactive professional with a passion for resident engagement and customer service excellence, we would love to hear from you.
Tenant Liaison Officer in Rotherham employer: Psr-Solutions
Join a well-established and highly respected provider in the social housing sector, where your role as a Tenant Liaison Officer will be pivotal in enhancing resident engagement and satisfaction. With a strong commitment to employee development, a supportive work culture, and a focus on community impact, this company offers a rewarding environment for those passionate about making a difference. Enjoy the unique advantage of working in a collaborative team that values clear communication and prioritises the needs of residents, ensuring a fulfilling career path in a meaningful field.
StudySmarter Expert Advice🤫
We think this is how you could land Tenant Liaison Officer in Rotherham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Psr-Solutions. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Psr-Solutions before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Tenant Liaison Officer in Rotherham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Psr-Solutions:Your cover letter is your chance to shine! Tell us why you want to work at Psr-Solutions specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Psr-Solutions!
How to prepare for a job interview at Psr-Solutions
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
