Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the go-to person for tenants and contractors, solving issues on the fly.
- Company: Join a dynamic team focused on improving social housing in West Yorkshire.
- Benefits: Enjoy paid mileage and the excitement of working across multiple properties weekly.
- Why this job: Make a real impact in your community while honing your customer service skills.
- Qualifications: Previous experience as a Resident Liaison Officer is preferred; strong communication skills are a must.
- Other info: Fast-paced environment with opportunities for growth and development.
The predicted salary is between 28800 - 43200 £ per year.
Main Duties / Accountability Ensure implementation of all Company Policies and Procedures. Develop effective working relationships with client representatives including housing department to reduce duplication and ensure consistency of information and approach keeping tenants fully informed with regard to the programme. Assessing where high risk/vulnerable residents are present and ensuring Site Manager (SM) tailors works according to the risk level. Visit each resident prior to work commencing to introduce and communicate the scope of works. Establish resident's individual requirements by carrying out an initial resident profile, documenting any points discussed and tailoring individual communication plans accordingly. Work with site staff to implement effective practices. Carry out a property condition survey and appliance survey with photographs with the Resident before works start in the home. Create and maintain plot files (both paper and electronic). Liaise with site management staff to enable the flow of information between all parties. Where appropriate, consult with resident representatives and groups, arranging meetings to communicate the programme, get feedback and discuss any other locally significant issues with Senior Resident Liaison Officer and Community Investment Team. Arrange appointment for surveys and works. Ensure letters are sent out confirming all survey and work dates. Manage complaints in line with our complaint's procedure. Distribute high quality, easy to understand communication materials as requested Participate in Project Management meetings as required. Community Initiatives and awareness i.e. Newsletters / safety competitions etc by working alongside Senior RLO and Community Investment Team. To provide aftercare packs and instruct on new installations. Observe site Health & Safety rules and ensure any risks and near misses are reported immediately to the site manager Arrange satisfaction surveys for all residents, collating responses and work with Senior RLO to use feedback to improve our service. Any other reasonable management request as agreed with Senior RLO.Experience / Skills At least 1-year housing experience within the construction / social housing sector Report writing Excellent customer service skills Highly organised Excellent attention to detail Ability to work within guidelines Ability to competently operate MS office (Word & Excel)
Resident Liaison Officer employer: PSR Solutions
Contact Detail:
PSR Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer
✨Tip Number 1
Familiarize yourself with the social housing sector in West Yorkshire. Understanding local issues and tenant needs will help you stand out as a candidate who is genuinely invested in the community.
✨Tip Number 2
Highlight your customer service experience during any networking opportunities. Engage with professionals in the field, as personal connections can often lead to job referrals.
✨Tip Number 3
Prepare for potential interview questions by practicing scenarios where you've successfully resolved tenant or contractor issues. This will demonstrate your problem-solving skills and confidence in the role.
✨Tip Number 4
Stay updated on current trends and challenges in social housing. Being knowledgeable about recent developments will show your commitment to the role and your ability to adapt to changes.
We think you need these skills to ace Resident Liaison Officer
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize any previous experience as a Resident Liaison Officer or in similar roles. Detail your customer service skills and how you've successfully managed tenant and contractor relationships.
Showcase Your Communication Skills: Since the role requires excellent communication, provide examples of how you've effectively communicated with tenants and contractors in past positions. Use specific scenarios to illustrate your ability to handle issues professionally.
Demonstrate Problem-Solving Abilities: Include instances where you've dealt with challenges or conflicts in a timely manner. This will show your potential employer that you can manage the fast-paced environment of the job.
Tailor Your Application: Customize your CV and cover letter to reflect the specific requirements mentioned in the job description. Mention your willingness to travel between towns and your understanding of the social housing sector.
How to prepare for a job interview at PSR Solutions
✨Showcase Your Customer Service Skills
Since the role requires excellent customer service skills, be prepared to share specific examples of how you've successfully handled tenant or client interactions in the past. Highlight your ability to resolve issues promptly and professionally.
✨Demonstrate Your Experience as an RLO
If you have previous experience as a Resident Liaison Officer, make sure to discuss your responsibilities and achievements in that role. This will help the interviewer see how your background aligns with their needs.
✨Prepare for Fast-Paced Scenarios
Given the fast-paced nature of the job, think of situations where you had to manage multiple tasks or properties simultaneously. Be ready to explain how you prioritize and stay organized under pressure.
✨Ask Insightful Questions
Prepare thoughtful questions about the social housing scheme and the team you'll be working with. This shows your genuine interest in the role and helps you understand the expectations better.
