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- Tasks: Manage the Electronic Call Monitoring system and ensure accurate recording of carers' visits.
- Company: Leading care provider in Battersea with a rapidly expanding team.
- Benefits: Competitive salary up to £26,000, full-time hours, and generous leave policies.
- Why this job: Make a real difference in the care sector while developing your skills.
- Qualifications: Experience with ECM systems and strong communication skills required.
- Other info: Join a supportive team with opportunities for growth and development.
A leading care provider in Battersea is looking to recruit an Electronic Call Monitoring Officer to join their rapidly expanding team on a full time basis.
Qualifications, skills, and all relevant experience needed for this role can be found in the full description below.
About the Electronic Call Monitoring Officer and what the client is offering:
A competitive annual salary of up to £26,000 depending on experience.
A permanent, full-time contract
Working Monday to Friday 9am to 5pm, with additional on-call duties
Occupational maternity pay, adoption pay & paternity pay
Occupational sick pay and death in service payment
All the above subject to terms and conditionsMain Responsibilities:
Oversee and manage the Electronic Call Monitoring system.
Ensure accurate recording of carers\’ time spent at each client visit.
Produce reports for management, payroll, and invoicing purposes.
Respond to alerts on the system regarding missed calls or late visits.
Liaise with carers to understand and document reasons for late or missed visits.
Support staff members with the use of the ECM system.
Participate in the On Call out-of-hours service as required.
Adhere to company privacy policies and procedures.
Contribute to the continuous improvement of the ECM system and processes.
Collaborate with other departments to ensure seamless integration of the ECM system with other operational areasWhat we\’re looking for in an Electronic Call Monitoring Officer:
Person Specification:
Strong organizational and time-management skills.
Ability to work effectively under pressure and manage multiple priorities.
Excellent communication skills, both verbal and written.
High level of initiative and problem-solving skills.
Ability to work both independently and as part of a team.
Flexibility and adaptability in a fast-paced environment.Essential Skills:
Direct experience managing ECM/CM2000 systems and processes.
Proficiency in data analysis and report generation.
Strong IT skills and familiarity with database management.
Understanding of the domiciliary care sector and its operational challenges.
Commitment to upholding privacy and data protection standards.Desirable Skills / Qualifications:
Experience in a similar role within a healthcare or domiciliary care setting.
Relevant qualifications in IT, data management, or related fields.
Familiarity with healthcare regulations and compliance standards.
Ability to train and support staff in the use of ECM systems.If you would like to apply now, please follow the link provided.
For further details, please call Sarah Ibbotson at PSR Solutions now on (phone number removed) .
Please note any offers of employment are subject to an Enhanced DBS/PVG/Access NI check and employment reference checks in addition to verification of UK professional registration (if applicable), right to work in the UK and Occupational Health clearance.
PSR Solutions is an equal opportunities recruiter and applications are welcome from anyone meeting the specified criteria regardless of age, gender, race/ethnicity, religion or belief, disability, sexual orientation or any other personal circumstances.
By submitting an application, you are consenting to PSR Solutions securely holding and processing your personal data and contacting you in relation to the services we provide. You retain the right to have your information deleted in line with current GDPR legislation
Electronic Call Monitoring Officer employer: PSR Solutions
Contact Detail:
PSR Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Electronic Call Monitoring Officer
✨Tip Number 1
Network like a pro! Reach out to people in the care sector, especially those who work with Electronic Call Monitoring systems. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on your ECM knowledge. Be ready to discuss how you’ve managed similar systems and how you can contribute to improving processes. Show them you’re the perfect fit!
✨Tip Number 3
Don’t just apply and wait! Follow up on your application after a week or so. A quick email or call shows your enthusiasm and keeps you on their radar. We love proactive candidates!
✨Tip Number 4
Check out our website for more opportunities! We often have roles that might not be advertised elsewhere. Plus, applying through us gives you a better chance of standing out!
We think you need these skills to ace Electronic Call Monitoring Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Electronic Call Monitoring Officer role. Highlight your experience with ECM systems and any relevant skills that match the job description. We want to see how you fit into our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you the perfect fit. We love seeing enthusiasm and personality in applications.
Showcase Your Skills: Don’t just list your skills; demonstrate them! Use specific examples from your past experiences that show how you've successfully managed similar responsibilities. We appreciate candidates who can back up their claims with real-life scenarios.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s quick and easy, and we’ll be able to review your application faster. Let’s get you on board!
How to prepare for a job interview at PSR Solutions
✨Know Your ECM Systems
Make sure you brush up on your knowledge of Electronic Call Monitoring systems, especially if you've worked with ECM/CM2000 before. Be ready to discuss your experience and how you've managed these systems in the past.
✨Showcase Your Communication Skills
Since this role involves liaising with carers and management, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in previous roles, especially under pressure.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've tackled challenges in a fast-paced environment. Highlight your initiative and how you’ve contributed to improving processes or resolving issues related to data management.
✨Prepare for Scenario Questions
Expect questions that assess your ability to handle missed calls or late visits. Prepare scenarios where you had to respond to similar situations, showcasing your organisational skills and adaptability.