Sighted Support Team Administrator (5-Month Fixed Term Contract

Division: Supervision, Policy & Competition

Department: Appointed Representatives

Salary: London from £27,500 to £34,300 (salary offered will be based on skills and experience)

This role is graded as: Professional Business Support - Corporate

Your Internal recruitment contact is: Rumana Hussain via rumana.hussain@fca.org.uk

Your external recruitment contact is: Tahir Khan via tahir.khan1@fca.org.uk. Applications must be submitted through our online portal. Applications sent via social media or email will not be accepted.

About the FCA and team: We regulate financial services firms in the UK, to keep financial markets fair, thriving and effective. By joining us, you’ll play a key part in protecting consumers, driving economic growth, and shaping the future of UK finance services. SPC oversees firms and individuals (supervision), creates and reviews the rules by which they operate (policy) and identifies and remedies ineffective competition in markets (competition). Sitting in the Insurance Directorate, the Appointed Representatives department leads the FCA’s work to reduce harm in the AR regime by improving oversight of principal firms and driving stronger conduct standards across the financial services sector.

The selected candidate will be providing support to a blind manager as part of a reasonable adjustment. There are two key aspects in providing this support: using FCA systems on behalf of the manager where the manager is unable to do so, reading aloud to the manager some written documents and information daily, and creating/proofing documents. On the days when the manager is in the Stratford office, the selected candidate will be required to be in the office on the same day to provide additional, physical support.

Role responsibilities:

• Review the manager’s calendar in advance and request meeting or event materials ahead of time
• Proactively plan to set time aside to go through the papers and read aloud to the manager if necessary or re-format and on some occasions, re-type material so it can be accessed by the manager on their laptop
• Be prepared to set time aside to complete some administrative tasks with the manager using FCA systems

You will also be tasked with providing administrative support across 2 teams. Responsibilities include:

• Taking ownership of information received into the department and storing these correctly, in line with FCA policies
• Managing two managers’ diaries, including booking meetings, booking meeting rooms, proactively identifying, and resolving clashes, and ensuring managers have relevant papers and packs for meetings
• Managing some ad hoc tasks such as taking minutes at internal and external meetings, sometimes of a confidential nature
• Booking and arranging travel for external meetings
• Assisting with departmental recruitment, including sending out case studies, arranging interview slots, and preparing candidate packs

Skills required:

Minimum:

• Prior experience of working in a role with a support function, or a background of supporting a sighted individual
• Experience managing key administrative tasks using Microsoft Word, Excel & PowerPoint
• Prior experience of handling confidential and sensitive information with discretion, maintaining confidentiality across all communications and documentation with experience managing demanding diary schedules, and prioritising and meeting tight deadlines

Essential:

• Demonstrable ability with supporting a sighted individual, responding to queries or problems as they arise
• Effective written and spoken communication abilities that suit various audiences
• Confidence in engaging with a wide range of internal and external contacts
• Skilled organisational, administrative, and time management abilities
• Willingness to manage shifting priorities and situations
• Ability to maintain attention to detail when facing tight deadlines
• Team-oriented approach, with the ability to efficiently organise tasks and collaborate with others

Benefits:

• 25 days annual leave plus bank holidays
• Hybrid model where employees work a minimum of 40% in the office each month (expectation of 50% for senior leaders). Changing from September to a minimum of 50% in the office each month (expectation of 60% for Directors and Executive Directors). The successful candidate will be expected to be in the office on the same days as the Manager for this position to provide support.
• Non-contributory pension (8–12% depending on age) and life assurance at eight times your salary
• Private healthcare with Bupa, income protection, and 24/7 Employee Assistance
• 35 hours of paid volunteering annually
• A flexible benefits scheme designed around your lifestyle

Our Values & Culture: Our colleagues are the key to our success as a regulator. We are committed to fostering a diverse and inclusive culture: one that’s free from discrimination and bias, celebrates difference, and supports colleagues to deliver at their best. We believe that our differences and similarities enable us to be a better organisation – one that makes better decisions, drives innovation, and delivers better regulation. If you require any adjustments due to a disability or condition, your recruiter is here to help - reach out for tailored support. We welcome diverse working styles and aim to find flexible solutions that suit both the role and individual needs, including options like part-time and job sharing where applicable.

Disability Confident: Our Hiring Approach: We’re proud to be a Disability Confident Employer, and therefore, people or individuals with disabilities and long-term conditions who best meet the minimum criteria for a role will go through to the next stage of the recruitment process. In cases of high application volumes we may progress applicants whose experience most closely matches the role’s key requirements.

Useful Information and Timeline:

• Job advert close: Monday 1st June at 23:59pm
• CV Review/Shortlist: Wednesday 3rd June
• Case Study & Interview: w/c 8th June
• Your Recruiter will discuss the process in detail with you during screening for the role, therefore, please make them aware if you are going to be unavailable for any date during this time.

About Us: At the FCA, we’re creating a fair and more resilient financial system. We’re establishing more transparent relationships between financial services and their customers, building trust in financial markets and protecting vulnerable consumers.