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- Tasks: Support the Digital Delivery Hub in delivering innovative digital solutions and maintaining reliable services.
- Company: Join the Financial Conduct Authority, a key player in UK financial regulation.
- Benefits: Competitive salary, professional development, and a chance to shape the future of finance.
- Why this job: Make a real impact in a dynamic environment while enhancing your tech skills.
- Qualifications: Experience with ServiceNow and knowledge of ITIL framework preferred.
- Other info: Great opportunities for career growth and learning in a fast-paced team.
The predicted salary is between 35000 - 45000 £ per year.
The Financial Conduct Authority (FCA) regulates financial services firms in the UK, aiming to keep financial markets fair, thriving, and effective. By joining us, you’ll play a key part in protecting consumers, driving economic growth, and shaping the future of UK finance services.
The Data, Technology and Innovation (DTI) division enables the FCA to be a digital-first, data-led smart regulator by delivering a secure, agile, and cost-effective technology and data ecosystem that drives better decisions, transparency, and operational efficiency. Sitting within DTI, the Digital Delivery Hub digitally transforms the FCA's regulatory services to efficiently meet the needs of all stakeholders.
Role responsibilities:
- Supporting the Digital Delivery Hub core team in delivering commitments and roadmaps, providing structured coordination across Gateway Forms, the Forms Portfolio workstream and The Register.
- Enabling longer-term operational stability by working across DDH services to maintain reliable digital products that support FCA outputs and provide a consistent experience for regulated firms.
- Processing and cataloguing requests from varied sources into ServiceNow, ensuring timely maintenance of core documentation including Service Models.
- Advancing incident progress by tracking unresolved issues, encouraging SLA compliance, and keeping teams informed.
- Advancing problem resolution by collaborating with the problem management team to help guide fixes and support cross team coordination.
- Identifying patterns and areas for improvement by working alongside Service Managers to analyse incident trends.
- Improving delivery governance by supporting the Release Manager in meeting timelines for software fixes and formal release processes.
- Coordinating end-to-end release activity across multiple platforms, helping Service Managers balance incidents across Gateway, RCP and CBRE while supporting multiservice release alignment.
Skills required:
Minimum:
- Demonstrated experience navigating and fully utilising the ServiceNow application to support service operations.
- Ability to work effectively within a high-energy software development environment.
- Experience of applying the ITIL Framework (V3 or V4) in day-to-day service management activities.
Essential:
- Understanding the nature of the support model and be able to contextualise the way that the service is put together.
- Prioritising workload, tracking progress and holding management and team to account, with confidence and understanding stakeholder relationships.
- Detail orientated mindset will be required to ensure compliance with governance structures and reporting lines.
- Knowledge of the digital industry and the latest technology and practices in software development, support and release, willing to learn new skills.
- Ability to think creatively and approach challenges from multiple perspectives, rather than relying on a single directional approach.
Service Analyst employer: PSR Limited
Contact Detail:
PSR Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Analyst
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your answers to show how you fit in and can contribute to their goals. We want to see your personality shine!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms. The more comfortable you are, the better you’ll perform when it counts.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can keep you top of mind and show your enthusiasm for the role. Plus, it’s just good manners!
We think you need these skills to ace Service Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Analyst role. Highlight your experience with ServiceNow and any ITIL knowledge you have. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you a great fit. Keep it concise but impactful – we love a good story!
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention specific examples where you've tackled challenges or improved processes. We’re all about finding creative solutions, so let us know how you think outside the box!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it’s super easy – just follow the prompts and you’ll be set!
How to prepare for a job interview at PSR Limited
✨Know Your ServiceNow Inside Out
Make sure you’re well-versed in the ServiceNow application, as it’s crucial for the role. Familiarise yourself with its features and functionalities, and be ready to discuss how you've used it in past experiences.
✨Understand ITIL Framework
Brush up on the ITIL Framework (V3 or V4) since it’s essential for service management activities. Be prepared to share examples of how you’ve applied ITIL principles in your previous roles.
✨Showcase Your Problem-Solving Skills
Think of specific instances where you’ve successfully resolved issues or improved processes. Highlight your ability to analyse incident trends and collaborate with teams to find solutions.
✨Demonstrate Your Detail Orientation
Since attention to detail is key for this position, come prepared with examples that showcase your meticulousness. Discuss how you ensure compliance with governance structures and maintain accurate documentation.