Senior Case Officer (12 month Fixed Term Contract)

We regulate financial services firms in the UK, to keep financial markets fair, thriving and effective. By joining us, you’ll play a key part in protecting consumers, driving economic growth and shaping the future of UK finance services.

SPC oversees firms and individuals (supervision), creates and reviews the rules by which they operate (policy) and identifies and remedies ineffective competition in markets (competition). Sitting within the Consumer Investments (CI) directorate, the Scams, Promotions, Engagement & Perimeter (SPEP) department brings together expertise from Enforcement and Supervision to address issues across the FCA’s full perimeter, including cryptoassets, high-risk investments and consumer credit. With a particular focus on unauthorised firms, SPEP is leading the implementation of its strategy to police the emerging UK crypto regime, taking action against unlawful crypto promotions under existing financial promotions and financial crime powers, while preparing for full regulation from October 2027 and delivering work aligned to key Public Commitments to protect consumers and markets.

Role responsibilities

• Manage a diverse caseload of unauthorised firm investigations, prioritising effectively to protect consumers and support fair financial markets.
• Bring clarity to complex information by analysing firm activities and coordinating actions that stop harmful unauthorised conduct.
• Craft clear, concise and technically accurate communications to external stakeholders on potential perimeter breaches.
• Develop reliable partnerships within the FCA and with external organizations to exchange insights and produce unified results.
• Provide supportive, responsive guidance to colleagues across the FCA on issues relating to unauthorised business.
• Contribute your perspective to wider strategic work across Consumer Investments and Enforcement, shaping long‐term consumer protection.
• Work on cases of national significance within a specialist team, deepening your skills in serious financial misconduct.
• Grow your career in a supportive environment that values learning, encourages development and empowers you to use your skills to improve outcomes for millions of UK consumers.

Skills required

Minimum:

• Prior experience of handling a high volume of cases and effectively managing competing work streams, often needing quick turnarounds.
• Proven experience in developing and supporting project strategies, including identifying key risks, implementing mitigation plans and structuring projects into clear and relevant work streams.
• Demonstrable experience in managing documents and evidence, ensuring accuracy, organisation and compliance throughout the process.

Essential:

• Strong understanding of the Financial Services and Markets Act 2000, including the Regulated Activities Order and an understanding of the FCA’s structure, principles and responsibilities.
• Good knowledge of the crypto sector and FCA risk framework.
• Ability to assess complex, data‐heavy information with clarity, using sound judgement and explaining decisions confidently when needed.
• Experienced in managing a demanding workload, balancing priorities and maintaining accuracy when deadlines are tight.
• Skilled in writing clear, concise summaries, drafting straightforward documents and communicating technical points in an accessible way.
• Skilled in research, with the ability to gather, structure and evaluate information to identify next steps.
• Open to learning, taking initiative and contributing ideas to support continuous improvement.
• Effective at creating positive, collaborative relationships with stakeholders, acknowledging diverse perspectives and contributing across teams.

Benefits

• 25 days annual leave plus bank holidays.
• Hybrid model where employees work a minimum of 40% in the office each month (expectation of 50% for senior leaders). Changing from September to a minimum of 50% in the office each month (expectation of 60% for Directors and Executive Directors).
• Non-contributory pension (8–12% depending on age) and life assurance at eight times your salary.
• Private healthcare with Bupa, income protection and 24/7 Employee Assistance.
• 35 hours of paid volunteering annually.
• A flexible benefits scheme designed around your lifestyle.

Our values and culture

Our colleagues are the key to our success as a regulator. We are committed to fostering a diverse and inclusive culture: one that’s free from discrimination and bias, celebrates difference and supports colleagues to deliver at their best. We believe that our differences and similarities enable us to be a better organisation – one that makes better decisions, drives innovation and delivers better regulation.

If you require any adjustments due to a disability or condition, your recruiter is here to help - reach out for tailored support. We welcome diverse working styles and aim to find flexible solutions that suit both the role and individual needs, including options like part-time and job sharing where applicable.

Disability confident: our hiring approach

We’re proud to be a Disability Confident Employer and therefore, people or individuals with disabilities and long-term conditions who best meet the minimum criteria for a role will go through to the next stage of the recruitment process. In cases of high application volumes we may progress applicants whose experience most closely matches the role’s key requirements.

Useful information and timelines

• Job advert close: 7th June 2026 at Midnight.
• CV Review/Shortlist: 9th June 2026.
• Interviews: w/c 15th June 2026.

Your Recruiter will discuss the process in detail with you during screening for the role, therefore, please make them aware if you are going to be unavailable for any date during this time.