Senior Associate – Market Research Manager

The FCA regulates the conduct of c 35,500 firms in the UK to ensure our financial markets are honest, fair and competitive. The FCA’s Market Research team provides vital consumer insights that support regulatory decisions. They deliver the Financial Lives survey (FLS) – a key, nationally representative study tracking UK consumers’ attitudes, behaviours and financial experiences. The team also conducts bespoke surveys and qualitative research for other areas of the FCA, collaborates with third-party data providers and ensures consumer insights are embedded across the organisation. Their work informs policy, identifies emerging issues and measures regulatory impact – helping to keep the consumer voice central to financial oversight.

Role responsibilities include:

• Managing FLS delivery to time and budget through excellent timetabling, coordinating dependencies across workstreams and suppliers, resource allocation, progress monitoring, supplier management and stakeholder engagement.
• Managing internal governance processes to sign off FLS publications.
• Managing the FLS budget spreadsheet, liaising with suppliers monthly to agree invoice amounts and producing a monthly summary for Finance.
• Providing project management support for the procurement and delivery of bespoke market research projects.
• Supporting stakeholder engagement and communications planning to maximise the value of all the Market Research Team’s outputs.
• Contributing to wider team management, including recruitment coordination and continuous improvement of Market Research Team processes.

Skills Required Minimum:

• Prior experience managing market research projects within a market research agency, regulator or government department.
• Strong organisational skills, with the ability to work autonomously and deliver on your own initiative.
• High attention to detail, with the ability to implement and maintain processes that ensure the quality and rigour of the team’s work.
• Good knowledge of a broad range of quantitative and qualitative research methodologies.
• Ability to manage complex timelines and capacity plans.
• Excellent team-working skills to support the team.
• Strong stakeholder management skills.
• Experience of managing research budgets, with a high level of ability in Excel.
• Excellent written and verbal communication skills.

Benefits include:

• 25 days annual leave plus bank holidays.
• Non-contributory pension and life assurance.
• Private healthcare with Bupa and income protection.
• 35 hours of paid volunteering annually.
• Hybrid model where employees currently work a minimum of 50% in the office each month.
• A flexible benefits scheme designed around your lifestyle.

We are committed to fostering a diverse and inclusive culture: one that’s free from discrimination and bias, celebrates difference, and supports colleagues to deliver at their best.