Professional Business Support - 12 Month Fixed Term Contract

Department: Payment Systems Market Interventions

Salary: National (Edinburgh and Leeds) ranging from £25,000 to £31,200 and London from £27,500 to £34,300 (salary offered will be based on skills and experience)

This role is graded as: Professional Business Support, Corporate

Your external recruitment contact is: Raimonda Stankute via Raimonda.Stankute@fca.org.uk

Your internal recruitment contact is: Katie Baker via Katherine.Baker@fca.org.uk

Applications must be submitted through our online portal. Applications sent via social media or email will not be accepted.

About the PSR and team

The PSR is an independent economic regulator focused on ensuring payment systems work well for everyone. The Payment Services Market Intervention Department (PSMI) you are applying to join will ultimately move into the FCA when new legislation takes effect. Candidates should be aware that there may be changes to their responsibilities as consolidation into the FCA progresses.

Role responsibilities:

• Provide high-quality administrative support to the PSMI team, ensuring work is well organised, efficiently coordinated and delivered at pace.
• Support the smooth running of team operations by managing core processes, including recruitment activity and joiner, mover and leaver administration.
• Coordinate meetings end-to-end, including scheduling, preparing materials and capturing accurate minutes and actions.
• Manage complex diaries and support managers with day-to-day coordination, ensuring priorities are effectively planned and delivered.
• Act as a central contact point through management of the team mailbox, using judgement to prioritise, respond or escalate queries.
• Maintain effective records management and compliance processes, including supporting inductions and carrying out required checks.
• Build strong working relationships and collaborate with colleagues, PAs and administrators across the PSR and FCA to support effective team delivery.

Skills required

Minimum:

• Proven experience providing high-quality administrative support to teams or senior individuals, including coordinating activities and managing stakeholder interactions.
• Effective written and verbal communication skills, with the ability to produce clear, professional correspondence and respond effectively to enquiries.
• Good working knowledge of Microsoft Office applications (Word, Excel, Outlook, OneNote), with the ability to use them effectively in a professional environment.

Essential:

• Highly organised, with the ability to prioritise effectively and manage competing demands in a busy environment.
• Demonstrated ability to take ownership of tasks, using sound judgement to prioritise, make decisions and escalate where appropriate.
• Experience supporting team operations, including coordinating meetings, managing diaries and inboxes and supporting onboarding or recruitment activity.
• Good attention to detail, with a focus on accuracy when handling documentation, records and administrative processes.
• Ability to build and maintain effective working relationships across a wide range of stakeholders, contributing to collaborative team delivery.
• Ability to handle sensitive and confidential information with discretion, while adhering to established processes and standards.
• Proactive and solutions-focused approach, with a commitment to continuous improvement and enhancing ways of working.

Benefits:

• 25 days annual leave plus bank holidays.
• Non-contributory pension (8–12% depending on age) and life assurance at eight times your salary.
• Private healthcare with Bupa, income protection and 24/7 Employee Assistance.
• 35 hours of paid volunteering annually.
• Hybrid model where employees work a minimum of 40% in the office each month (expectation of 50% for senior leaders).
• A flexible benefits scheme designed around your lifestyle.

Our values and culture:

We are committed to fostering a diverse and inclusive culture: one that’s free from discrimination and bias, celebrates difference and supports colleagues to deliver at their best.

If you require any adjustments due to a disability or condition, your recruiter is here to help - reach out for tailored support.

Disability confident: our hiring approach

We’re proud to be a Disability Confident Employer and therefore, people or individuals with disabilities and long-term conditions who best meet the minimum criteria for a role will go through to the next stage of the recruitment process.

Useful information and timelines:

Timeline:

• Job advert closes: Midnight, 7th June 2026.
• CV Review/Shortlist: 9th June 2026.
• Interview: w/c 15th June 2026.