Policy Lead (APP - Authorised Push Payment) Fraud - 12-month Fixed Term Contract

Salary: London £66,600–£85,000; Edinburgh and Leeds £60,700–£77,500.

Grade: Lead Associate, Regulatory.

Role responsibilities

• Lead a multi-disciplinary team to deliver high-quality policy development and analysis, including playing a leading role in the review of the PSR’s fraud reimbursement policy following the independent review by Frontier Economics.
• Oversee the ongoing monitoring and effective operation of the PSR’s APP scams programme, ensuring timely responses to queries and correspondence and contributing to briefings and stakeholder communications.
• Support the development of team strategy, priorities and work planning, including improving methodologies and practices, resolving complex technical issues and contributing to the technical leadership of the team.
• Build and maintain effective relationships with internal and external stakeholders and present policy recommendations and analysis to the PSR Executive Committee and Board.
• Report to the Policy Manager responsible for the PSR’s APP scams work and undertake line-management responsibilities, including objective setting, performance management, coaching and supporting the professional development of team members.
• Contribute to building a positive, collaborative and effective culture across the wider team and directorate.
• Engage actively with key stakeholders across government, regulators, industry and trade bodies to support policy development and delivery.

Minimum requirements

• Demonstrable experience leading analytical or policy-focused teams within economic regulation, competition policy, financial markets, payment services, or other regulated sectors.
• Substantial experience in developing, shaping and implementing regulatory policy, with clear evidence of impact.
• Demonstrated ability to collaborate effectively within multi-disciplinary teams to deliver high-quality policy recommendations, alongside experience managing and influencing senior stakeholders.

Essential skills

• Effective project management and prioritisation skills, particularly in the context of working on complex projects and/or issues.
• A detailed understanding of the PSR’s work on APP scams.
• Effective analytical and problem-solving skills, including experience applying such skills while handling complex projects and tight deadlines, with a degree of ambiguity.
• Well-developed written and oral communication skills, including the ability to present confidently on complex issues to both internal and external stakeholders and within tight deadlines.
• Well-developed stakeholder engagement skills, including the ability to build productive and constructive relationships with both internal and external senior-level stakeholders.
• Solid strategic awareness of issues relevant to the PSR’s work and the environment in which the PSR operates.
• Previous experience of line managing people.

Benefits

• 25 days annual leave plus bank holidays.
• Non-contributory pension (8–12% depending on age) and life assurance at eight times your salary.
• Private healthcare with Bupa, income protection and 24/7 Employee Assistance.
• 35 hours of paid volunteering annually.
• Hybrid model where employees work a minimum of 40% in the office each month (expectation of 50% for senior leaders). Changing from September to a minimum of 50% in the office each month (expectation of 60% for Directors and Executive Directors).
• A flexible benefits scheme designed around your lifestyle.

We are a Disability Confident Employer and therefore, people or individuals with disabilities and long-term conditions who best meet the minimum criteria for a role will go through to the next stage of the recruitment process. In cases of high application volumes we may progress applicants whose experience most closely matches the role’s key requirements.