Payments Fraud Data & Insights (Senior Associate)

This position involves supporting the PSR’s work on APP scams, with a focus on prevention and consumer protection.

Responsibilities

• Work closely with internal stakeholders (policy, legal, data, communications) to review consultation responses, resolve issues and ensure alignment on the future data reporting approach, methodology and delivery plans.
• Project‑manage the end‑to‑end delivery process, from data collection through to publication, including managing a dedicated inbox, implementing a data quality framework, overseeing governance processes and proactively identifying and escalating risks.
• Collaborate with data analysts to analyse submitted data, interpret findings, identify trends and investigate emerging or potential issues.
• Engage professionally with PSPs and other external stakeholders to clarify data requirements, resolve discrepancies and errors and support effective data submission.
• Communicate complex data clearly and confidently in plain English, including preparing written responses, drafting reports and presenting findings in senior‑level, working‑level and external stakeholder meetings.
• Take ownership of drafting the final report, ensuring clear, concise and well‑evidenced findings supported by robust data.
• Support wider Payment Systems Regulator supervision and policy priorities as required, contributing to related analytical, reporting and regulatory work across the team.

Qualifications

• Minimum: Data analysis experience with large‑scale and complex datasets; experience in a supervisory, policy or regulatory environment; project delivery experience with the ability to plan, meet deadlines, and understand risks, opportunities and dependencies.
• Essential: Effective written, oral communication and presentation skills; ability to distil complex issues into succinct messages; highly developed relationship building and influencing skills; effective prioritisation and capacity to manage competing demands; judgment within multidisciplinary teams; ability to consider conflicting views while maintaining strategic aims.

Benefits

• 25 days annual leave plus bank holidays.
• Non‑contributory pension (8–12% depending on age) and life assurance at eight times salary.
• Private healthcare with Bupa, income protection and 24/7 Employee Assistance.
• 35 hours of paid volunteering annually.
• Hybrid model: minimum 40% in office each month (50% for senior leaders).
• Flexible benefits scheme.

We are a Disability Confident Employer and are committed to fostering a diverse and inclusive culture. Applicants with disabilities or long‑term conditions who meet the minimum criteria will be considered for the next stage of recruitment.