Mortgage Intermediary Portfolio Supervisor

Division: Supervision, Policy & Competition (SPC)

Department: Retail Banking

Salary: National (Edinburgh and Leeds) ranging from £43,100 to £50,266 and London £47,300 to £55,166 (salary offered will be based on skills and experience)

This role is graded as: Associate – Level 8 – Regulatory

About the FCA and team:

We regulate financial services firms in the UK, to keep financial markets fair, thriving and effective. By joining us, you’ll play a key part in protecting consumers, driving economic growth and shaping the future of financial services in the UK. SPC oversees firms and individuals (supervision), creates and reviews the rules by which they operate (policy) and identifies and remedies ineffective competition in markets (competition). The Retail Banking Market Intervention Department supervises retail banks and mortgage intermediaries, working to identify and address risks that could lead to poor consumer outcomes. We work closely with firms, industry stakeholders and colleagues across the FCA to ensure standards are maintained and consumers are treated fairly.

You'll join a portfolio team responsible for supervising a diverse range of mortgage intermediary firms and networks. The sector is changing as firms respond to Consumer Duty, evolving customer needs and wider economic pressures. You'll assess emerging risks, engage directly with firms, and help develop supervisory approaches that improve outcomes for consumers.

Role responsibilities:

• Assess firms’ business models, strategies and performance to identify risks that could affect consumers, firms or the wider market.
• Help plan and deliver supervisory work, ensuring key risks are identified, monitored and addressed at an early stage.
• Respond to firm‑specific issues and market developments, using evidence and supervisory insight to inform regulatory action.
• Engage directly with firms, including senior management, to question where necessary and support improvements in customer outcomes, governance and financial resilience.
• Apply supervisory tools to gather information, test concerns and monitor firms’ progress against FCA expectations.
• Build close working relationships across the FCA, collaborating with specialist supervision, Consumer Finance, Authorisations and Enforcement teams.
• Lead or support supervisory projects, coordinating activity across teams and contributing analysis that informs regulatory decisions.
• Contribute to the wider work of the department by identifying emerging risks, sharing insight and helping improve the way we supervise firms.

Skills required:

• Prior experience of assessing and analysing information: you will be proficient at analysing complex information and data to identify and challenge issues, making judgements that balance a range of competing factors.
• Demonstrable experience of presenting your work to others: you will need to demonstrate an ability to communicate effectively with a diverse audience and be able to present issues in a clear and digestible format.
• A genuine interest in public service, with a good understanding of the FCA's role and objectives.
• Experience of managing competing priorities, organising workloads effectively and delivering results in a fast‑paced environment.
• Sound judgement and the confidence to make informed decisions, including recognising when issues need to be escalated appropriately.
• A clear sense of ownership, taking responsibility for issues and driving practical solutions through to resolution.
• Good relationship‑building skills, with the ability to work collaboratively and build trust with a range of stakeholders.
• The ability and willingness to develop technical knowledge and apply it across different areas of work.
• A flexible and pragmatic approach, with the ability to adapt to changing priorities and business needs.
• Knowledge of the regulatory framework, including relevant handbook rules and guidance, and of the retail banking and mortgage sectors, including key products, services, conduct risks and the mortgage intermediary market.

Benefits:

• 25 days annual leave plus bank holidays.
• Hybrid model where employees work a minimum of 40% in the office each month (expectation of 50% for senior leaders). Changing from September to a minimum of 50% in the office each month (expectation of 60% for Directors and Executive Directors).
• Non‑contributory pension (8–12% depending on age) and life assurance at eight times your salary.
• Private healthcare with Bupa, income protection and 24/7 Employee Assistance.
• 35 hours of paid volunteering annually.
• A flexible benefits scheme designed around your lifestyle.

Our values and culture:

Our colleagues are the key to our success as a regulator. We are committed to fostering a diverse and inclusive culture: one that’s free from discrimination and bias, celebrates difference and supports colleagues to deliver at their best. We believe that our differences and similarities enable us to be a better organisation – one that makes better decisions, drives innovation and delivers better regulation.

If you require any adjustments due to a disability or condition, your recruiter is here to help - reach out for tailored support. We welcome diverse working styles and aim to find flexible solutions that suit both the role and individual needs, including options like part‑time and job sharing where applicable.

Disability confident: our hiring approach:

We’re proud to be a Disability Confident Employer and therefore, people or individuals with disabilities and long‑term conditions who best meet the minimum criteria for a role will go through to the next stage of the recruitment process. In cases of high application volumes we may progress applicants whose experience most closely matches the role’s key requirements.

Useful information and timelines:

Timeline: Job advert close: 27th August 2026 at Midnight CV Review/Shortlist: 2nd September 2026 Interviews: 14th September 2026.

Your Recruiter will discuss the process in detail with you during screening for the role, therefore, please make them aware if you are going to be unavailable for any date during this time.

At the FCA, we’re creating a fair and more resilient financial system. We’re establishing more transparent relationships between financial services and their customers, building trust in financial markets and protecting vulnerable consumers.