At a Glance
- Tasks: Lead the ServiceNow platform, guiding teams to deliver innovative tech solutions.
- Company: Join the FCA, a key player in regulating UK financial services.
- Benefits: Enjoy 28 days leave, hybrid work, and a non-contributory pension.
- Other info: Diverse and inclusive culture with flexible working options.
- Why this job: Shape the future of finance while enhancing your tech skills.
- Qualifications: Experience with ServiceNow and strong architectural design skills required.
The predicted salary is between 74900 - 85000 £ per year.
This role is graded as: Technical Specialist - Regulatory
About the FCA and team
We regulate financial services firms in the UK, to keep financial markets fair, thriving and effective. By joining us, you’ll play a key part in protecting consumers, driving economic growth, and shaping the future of UK finance services. The Data, Technology and Innovation (DTI) division enables the FCA to be a digital-first, data-led smart regulator by delivering a secure, agile, and cost-effective technology and data ecosystem that drives better decisions, transparency, and operational efficiency. Sitting within DTI, the Core Technology team delivers the foundational capabilities and services that underpin the day to day running of the FCA.
Role responsibilities
- Act as the technical authority for the ServiceNow platform, providing technical guidance that enables teams and stakeholders to make informed decisions and deliver effective solutions.
- Define the future direction of the platform by producing and presenting clear architectural designs that support scalability, stability and business outcomes.
- Improve quality and reliability by reviewing proposed solutions and recommending improvements before release into production environments.
- Enhance platform performance through monitoring, identifying opportunities to improve health, efficiency and user experience.
- Advance continuous improvement initiatives by turning optimisation opportunities into deliverable work items and supporting their effective implementation.
- Resolve complex platform challenges by providing support, identifying root causes and enabling long-term fixes that minimise recurring issues.
- Deliver high-value enhancements through the development and deployment of solutions that enhance platform performance and support ongoing operational excellence.
Skills required
- Minimum: Proven experience on ServiceNow platform with knowledge of new technologies in Service Now. Proven experience as an architect, delivering high-level technical designs, architecture artefacts and roadmap governance, with demonstrable experience of designing and implementing multiple technology solutions from concept through proof of concept to production deployment.
- Essential: Ability to provide technical leadership on complex requirements, translating business needs into scalable solutions and developing proof of concepts to validate designs. Experience converting complex technical initiatives into clear user stories and deliverables, guiding development teams through production-ready implementation and delivery. Ability to forge effective working relationships with stakeholders and team members. Gathering and reviewing business, technical and operational requirements, and related information to ensure quality inputs enabling effective designs and builds that can be tested and implemented. Fostering a culture of collaboration, continuous improvement, pride for the job done, psychological safety and team morale.
Benefits
- 28 days annual leave plus bank holidays.
- Hybrid model where employees work a minimum of 40% in the office each month (expectation of 50% for senior leaders). Changing from September to a minimum of 50% in the office each month (expectation of 60% for Directors and Executive Directors).
- Non-contributory pension (8–12% depending on age) and life assurance at eight times your salary.
- Private healthcare with Bupa, income protection, and 24/7 Employee Assistance.
- 35 hours of paid volunteering annually.
- A flexible benefits scheme designed around your lifestyle.
Our values & culture
Our colleagues are the key to our success as a regulator. We are committed to fostering a diverse and inclusive culture: one that’s free from discrimination and bias, celebrates difference, and supports colleagues to deliver at their best. We believe that our differences and similarities enable us to be a better organisation – one that makes better decisions, drives innovation, and delivers better regulation. If you require any adjustments due to a disability or condition, your recruiter is here to help - reach out for tailored support. We welcome diverse working styles and aim to find flexible solutions that suit both the role and individual needs, including options like part-time and job sharing where applicable.
Disability Confident: our hiring approach
We’re proud to be a Disability Confident Employer, and therefore, people or individuals with disabilities and long-term conditions who best meet the minimum criteria for a role will go through to the next stage of the recruitment process. In cases of high application volumes, we may progress applicants whose experience most closely match the role’s key requirements.
Useful information and timeline
- Advert Closing: 11th August
- CV Review/Shortlist: 12th August
- Technical Test commencing from: 14th August
- Interviews commencing from: 24th August
ServiceNow Technical Architect in London employer: PSR Limited
At PSR Limited, we pride ourselves on fostering a dynamic and inclusive work culture that prioritises employee development and innovation. As an L&D Consultant, you will have the opportunity to shape the future of our workforce through cutting-edge AI and data upskilling programs, all while enjoying a competitive salary and the flexibility of a hybrid work model. Join us in a collaborative environment where your expertise will be valued, and your growth will be supported.
StudySmarter Expert Advice🤫
We think this is how you could land ServiceNow Technical Architect in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what PSR Limited values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges PSR Limited might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at PSR Limited!
✨Direct Apply to PSR Limited
Let's not forget to apply directly through the PSR Limited website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace ServiceNow Technical Architect in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at PSR Limited.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at PSR Limited. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at PSR Limited
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
