Professional Support - 3 days per week in London

Division: Authorisations

Salary: National (Edinburgh and Leeds) ranging from £25,000 to £37,500 and London £27,500 to £41,200 per annum (Salary offered will be based on skills and experience)– (this will be pro-rated to 0.6 FTE)

This role is graded as: Professional Support – Corporate

Contract: 3 days per week (Wednesday to Friday)

About the FCA and team

We regulate financial services firms in the UK, to keep financial markets fair, thriving and effective. By joining us, you’ll play a key part in protecting consumers, driving economic growth, and shaping the future of UK finance services. The Authorisations Division plays a crucial role in financial regulation, assessing applications from firms and individuals to ensure they meet and continue to uphold FCA standards. Operating across all sectors and portfolios, it oversees the Supervision Hub, FS Register, and Early Oversight, acting as a robust gatekeeper to maintain market integrity. The division helps protect consumers by ensuring firms’ business models are sustainable and individuals demonstrate competence and integrity. Authorisations are undergoing a digital transformation, enhancing the gateway through improved data usage to meet future demands. Wholesale is a very busy department comprising six teams of colleagues managing applications from firms that vary in terms of complexity.

Role responsibilities

• Manage the diary and provide administrative support to the Senior Manager and other departmental managers when needed
• Working closely with your job share partner, ensuring smooth handover each week.
• Support and provide cover for the Head of Department’s PA and the wider divisional professional support team, as required
• Serve as an ambassador for the Head of Department’s Office & Senior Manager, ensuring timely and appropriate information flow within the department
• Arrange and coordinate internal and external meetings, departmental events, room bookings and liaise with senior stakeholders
• Handle travel arrangements, process expense claims and oversee recruitment administration for the department
• Conduct regular and ad hoc administrative tasks, maintain departmental records and ensure compliance with FCA processes

Skills required

Minimum:

• Experience in managing diaries, coordinating meetings, processing travel arrangements and supporting senior managers with operational tasks
• Experience in liaising with internal and external stakeholders, cascade key information and act as an ambassador for senior leadership
• Experience in onboarding and offboarding processes, maintaining departmental records and assisting with recruitment-related tasks

Essential:

• Focusing on delivering high-quality outcomes with efficiency and initiative
• Working effectively with colleagues and adapts flexibly to departmental needs
• Ability to plan, prioritise and manage workloads efficiently
• Communicating confidently with senior internal and external contacts, maintaining confidentiality where required
• Ensuring clarity, professionalism and effectiveness in all interactions.
• Delivering high-standard outputs with accuracy and precision
• Dedication to enhancing processes and sharing best practices
• Handling sensitive information securely, adhering to FCA standards

Benefits

• 25 days annual leave plus bank holidays
• Hybrid model where employees work a minimum of 40% in the office each month (expectation of 50% for senior leaders). Changing from September to a minimum of 50% in the office each month (expectation of 60% for Directors and Executive Directors)
• Non-contributory pension (8–12% depending on age) and life assurance at eight times your salary
• Private healthcare with Bupa, income protection, and 24/7 Employee Assistance
• 35 hours of paid volunteering annually
• A flexible benefits scheme designed around your lifestyle

Our values & culture

Our colleagues are the key to our success as a regulator. We are committed to fostering a diverse and inclusive culture: one that’s free from discrimination and bias, celebrates difference, and supports colleagues to deliver at their best. We believe that our differences and similarities enable us to be a better organisation – one that makes better decisions, drives innovation, and delivers better regulation. If you require any adjustments due to a disability or condition, your recruiter is here to help - reach out for tailored support. We welcome diverse working styles and aim to find flexible solutions that suit both the role and individual needs, including options like part-time and job sharing where applicable.

Disability Confident: our hiring approach

We’re proud to be a Disability Confident Employer, and therefore, people or individuals with disabilities and long-term conditions who best meet the minimum criteria for a role will go through to the next stage of the recruitment process. In cases of high application volumes, we may progress applicants whose experience most closely matches the role’s key requirements.

Useful information and timeline

• Advert Closing: 9th August
• CV Review/Shortlist: 11th August
• Interviews taking place between: 19th, 20th and 21st August

At the FCA, we’re creating a fair and more resilient financial system. We’re establishing more transparent relationships between financial services and their customers, building trust in financial markets and protecting vulnerable consumers.