Professional Business Support - 12 Month Fixed Term Contract in London

Department: Payment Systems Market Interventions (PSMI).

Location: National (Edinburgh and Leeds) or London.

Salary: National £25,000 to £31,200 or London £27,500 to £34,300 depending on skills and experience.

Role Responsibilities

• Provide high‑quality administrative support to the PSMI team, ensuring work is well organised, efficiently coordinated, and delivered at pace.
• Support the smooth running of team operations by managing core processes, including recruitment activity and joiner, mover and leaver administration.
• Coordinate meetings end‑to‑end: scheduling, preparing materials, and capturing accurate minutes and actions.
• Manage complex diaries and support managers with day‑to‑day coordination, ensuring priorities are effectively planned and delivered.
• Act as a central contact point through management of the team mailbox, using judgement to prioritise, respond or escalade queries.
• Maintain effective records management and compliance processes, including supporting inductions and carrying out required checks.
• Build strong working relationships and collaborate with colleagues, PAs and administrators across the PSR and FCA to support effective team delivery.

Qualifications

• Proven experience providing high‑quality administrative support to teams or senior individuals, including coordinating activities and managing stakeholder interactions.
• Effective written and verbal communication skills, with the ability to produce clear, professional correspondence and respond effectively to enquiries.
• Good working knowledge of Microsoft Office applications (Word, Excel, Outlook, OneNote), with the ability to use them effectively in a professional environment.
• Highly organised, with the ability to prioritise effectively and manage competing demands in a busy environment.
• Demonstrated ability to take ownership of tasks, using sound judgement to prioritise, make decisions and escalade where appropriate.
• Experience supporting team operations, including coordinating meetings, managing diaries and inboxes and supporting onboarding or recruitment activity.
• Good attention to detail, with a focus on accuracy when handling documentation, records and administrative processes.
• Ability to build and maintain effective working relationships across a wide range of stakeholders, contributing to collaborative team delivery.
• Ability to handle sensitive and confidential information with discretion, while adhering to established processes and standards.
• Proactive and solutions‑focused approach, with a commitment to continuous improvement and enhancing ways of working.

Benefits

• 25 days annual leave plus bank holidays.
• Non‑contributory pension (8–12% depending on age) and life assurance at eight times your salary.
• Private healthcare with Bupa, income protection and 24/7 Employee Assistance.
• 35 hours of paid volunteering annually.
• Hybrid model: a minimum of 40% in the office each month (expectation of 50% for senior leaders).
• Flexible benefits scheme designed around your lifestyle.

Equal Opportunity Statement

We are a Disability Confident Employer; people or individuals with disabilities and long‑term conditions who best meet the minimum criteria for a role will go through to the next stage of the recruitment process. We welcome diverse working styles and aim to find flexible solutions that suit both the role and individual needs.