Performance Measurement Lead in London

**Division:** Operations

**Department:** Strategy

**Salary:** National (Edinburgh and Leeds) ranging from £60,700.00 to £80,766.67 and London from £66,660.00 to £88,666.67 per annum (salary offered will be based on skills and experience)

**This role is graded as:** Lead Associate - Regulatory

About the FCA and team
We regulate financial services firms in the UK, to keep financial markets fair, thriving and effective. By joining us, you’ll play a key part in protecting consumers, driving economic growth, and shaping the future of UK finance services.

The Strategy Department plays a central role in setting the FCA’s direction, supporting priorities, and overseeing delivery of the FCA’s strategy. We work in a collaborative, matrix environment, bringing together expertise from across the organisation and partnering flexibly with teams to ensure a joined-up approach. We work closely with senior leadership, supporting Executive Committee (ExCo) and Board decisions with clear, evidence-based insight.

You will bring strong experience in performance measurement to join the Strategy Department. You will focus on further developing our approach to reporting and evaluation, and on strengthening how we measure and communicate progress against our strategy. You will focus on the measurement of the difference our work makes to consumers and markets (outcomes and impact), with an emphasis on strategic insight.

Role responsibilities

• Design the delivery of complex performance measurement frameworks alongside a Technical Specialist and Lead Associate, improving metrics through benchmarking, target setting and refining methodologies to enhance how performance is assessed and understood.
• Identify and deliver opportunities to improve efficiency in data collection and reporting, increasing the use of automation and AI to streamline processes and enhance consistency and scalability.
• Conduct analysis and interpretation of performance data to assess delivery against strategy, identifying what is working and where course correction is required to maintain alignment with organisational priorities.
• Provide clear, joined up insights that add value and directly support decision making across the organisation, ensuring analysis translates into actionable outcomes.
• Deliver clear and effective communication of performance insights, including presenting outputs to Executive Committee and Board and supporting transparent external reporting through the FCA Annual Report.
• Act as an experienced professional in performance measurement methodologies, advising colleagues and helping to establish and maintain high standards across the organisation.
• Operate as an individual contributor while supporting and guiding junior colleagues and taking on line and task management responsibilities where required to build capability within the team.
• Proactively support wider Strategy Department priorities, flexing to emerging needs and changing priorities and contributing to cross-team initiatives.

Skills required

Minimum:

• Ability to analyse complex information and develop practical, well‐reasoned recommendations that support effective decision making.
• Effective written and verbal communication skills, with the ability to communicate complex information clearly, simply and effectively.
• Ability to manage multiple priorities effectively, take initiative, and deliver high-quality outputs to agreed standards and deadlines, including when deadlines are tight.

Essential:

• Experience of performance measurement, including indicator selection, direction and target setting, and reporting, combined with a practical understanding of the causal chain or logic model and similar evaluation approaches to assess how activities lead to outcomes and impacts.
• Evidence of ability to manage key stakeholders, building rapport and constructive relationships. Including convincing stakeholders at all levels with clear, evidence-based arguments, while appropriately challenging where needed.
• Experience of working across teams and functions, facilitating coordination and contributing to shared outcomes.
• Ability to make clear, logical and timely decisions, identifying when to escalate issues appropriately.
• Responding positively to challenges, handling changing priorities, and remaining effective and flexible in a dynamic and demanding environment.
• Regularly identify opportunities to improve processes, approaches and outcomes, to create efficiencies and move these forwards.

Benefits

• 25 days annual leave plus bank holidays.
• Hybrid model where employees work a minimum of 40% in the office each month (expectation of 50% for senior leaders). Changing from September to a minimum of 50% in the office each month (expectation of 60% for Directors and Executive Directors).
• Non-contributory pension (8–12% depending on age) and life assurance at eight times your salary.
• Private healthcare with Bupa, income protection, and 24/7 Employee Assistance.
• 35 hours of paid volunteering annually.
• A flexible benefits scheme designed around your lifestyle.

Our values & culture
Our colleagues are the key to our success as a regulator. We are committed to fostering a diverse and inclusive culture: one that’s free from discrimination and bias, celebrates difference, and supports colleagues to deliver at their best. We believe that our differences and similarities enable us to be a better organisation – one that makes better decisions, drives innovation, and delivers better regulation.

If you require any adjustments due to a disability or condition, your recruiter is here to help - reach out for tailored support. We welcome diverse working styles and aim to find flexible solutions that suit both the role and individual needs, including options like part-time and job sharing where applicable.

Disability Confident: our hiring approach
We’re proud to be a Disability Confident Employer, and therefore, people or individuals with disabilities and long-term conditions who best meet the minimum criteria for a role will go through to the next stage of the recruitment process. In cases of high application volumes, we may progress applicants whose experience most closely matches the role’s key requirements.

Useful information and timeline

• Advert Closing: 25th June at 11:59pm.
• CV Review/Shortlist: 29th June.
• First Stage Interviews W/C: 06th July.
• Your Recruiter will discuss the process in detail with you during screening for the role, therefore, please make them aware if you are going to be unavailable for any date during this time.