Job Title
Lead Associate – Payment Systems
Department
PSR – Payment Systems Market Interventions
Salary
National (Edinburgh and Leeds) £60,700 – £70,000; London £66,600 – £80,000. Salary determined by skills and experience.
Responsibilities
- Act as coordinator across the Supervision team's casework, supporting strategic oversight, prioritisation and progression of supervisory cases.
- Manage and handle complex supervisory relationships with one or more payment system operators.
- Support the Manager of Supervision with development and delivery of the overall supervision strategy, including identification of emerging risks and areas of focus.
- Champion innovation and continuous improvement in supervisory practice, including development of tools, approaches and ways of working.
- Provide coaching, guidance and informal mentoring to colleagues across the team, supporting development, consistency and collaboration.
- Build and maintain a deep understanding of supervised firms, the environments they operate in and the strategic and operational risks they pose.
- Support senior colleagues in the transition of payment systems supervision into the FCA’s supervision framework, including new ways of working, governance and engagement models.
- Promote a culture of collaboration, inclusion and learning within the Supervision team, acting as a role model for PSR values and behaviours.
Minimum Requirements
- Demonstrated experience in supervision, monitoring or regulatory relationship management roles within a regulator or regulated environment.
- Experience of operating with significant internal and external influence, including engagement with senior stakeholders.
- Ability to analyse complex information, identify key issues and produce clear, well‑reasoned written outputs, including contribution to strategic assessments.
Essential Requirements
- A solid understanding of supervision and its role in delivering effective, proportionate regulation.
- Demonstrable experience of managing or coordinating complex regulatory or supervisory casework, including through periods of change or organisational transition.
- Ability to communicate clearly and persuasively, both verbally and in writing, on complex issues.
- Clear judgement, decision‑making capability and professionalism when working on sensitive or high‑profile issues.
- Effective organisational and planning skills, with the ability to balance strategic work with delivery of day‑to‑day priorities.
- Experience of leading casework or project‑based teams in achieving good regulatory outcomes.
Benefits
- 25 days annual leave plus bank holidays.
- Non‑contributory pension (8–12% depending on age) and life assurance at eight times your salary.
- Private healthcare with Bupa, income protection and 24/7 Employee Assistance.
- 35 hours of paid volunteering annually.
- Hybrid model: minimum 40% office work per month (50% for senior leaders); moving to a minimum 50% office work from September, 60% for Directors and Executive Directors.
- A flexible benefits scheme designed around your lifestyle.
Values and Culture
Our colleagues are the key to our success as a regulator. We are committed to fostering a diverse and inclusive culture that is free from discrimination and bias, celebrates differences and supports colleagues to deliver at their best. We believe our differences and similarities enable us to make better decisions, drive innovation and deliver better regulation.
Disability Confidence
We are a Disability Confident Employer. People or individuals with disabilities and long‑term conditions who best meet the minimum criteria for a role will progress to the next stage of the recruitment process. If you require adjustments due to a disability or condition, your recruiter is available to provide tailored support.
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