Consumer Lending Senior Supervisor in London

About the FCA and team

We regulate financial services firms in the UK, to keep financial markets fair, thriving and effective. By joining us, you’ll play a key part in protecting consumers, driving economic growth and shaping the future of UK finance services. The Consumer Finance Directorate oversees supervision and policy for a market of over 30,000 firms, aiming to ensure consumers can access affordable credit, are treated fairly, especially when in financial difficulty and receive timely, high‑quality debt advice.

Role responsibilities

• Lead in‑depth, end‑to‑end reviews of firms’ business models and strategies, identifying where conduct risks may impact consumers or markets and shaping interventions that protect millions across the UK.
• Build trusted, collaborative relationships with senior leaders in supervised firms, setting clear expectations and guiding them toward fairer, more consumer‑centric outcomes.
• Manage a dynamic caseload with diligence and precision, using data‑driven insight and sound judgement to resolve complex supervisory challenges effectively.
• Partner across teams to deliver impactful multi‑firm projects, supporting improvements in conduct standards across sectors and enhancing the overall integrity of the financial system.
• Empower positive change by effectively shaping firm behaviour, including the use of formal regulatory tools where needed to ensure better outcomes for consumers.
• Contribute to a culture of continuous improvement, sharing ideas and insights that improve processes, support efficiency, and elevate the FCA’s impact.

Skills required

Minimum:

• Prior experience in drafting clear, concise content for a range of audiences.
• Prior experience of analysing a range of complex information, identifying key risks of harm and making risk‑based regulatory judgements.
• Prior experience of working on and prioritising different workstreams and communicating a strategic approach and priorities to a range of different stakeholders.

Essential:

• Ability to prioritise and manage a demanding workload, using sound judgement to deliver results in a fast‑paced environment.
• Demonstrated ownership, taking ownership of issues and guiding pragmatic, outcome‑focused solutions.
• Effective written communication skills, with experience producing high‑quality briefings and papers for both internal stakeholders and external firms.
• Sound judgement and strong analytical capability, with the ability to evaluate evidence, assess risks or potential consumer harm, and clearly justify decisions to a range of stakeholders.
• Effective influencing and negotiation skills, professionally engaging both internal stakeholders and firms to drive positive outcomes while maintaining integrity.
• Experience in supporting and developing colleagues, contributing to a collaborative and high‑performing team environment.
• Prior experience of working within a financial analysis and/or accountancy role.

Benefits

• 25 days annual leave plus bank holidays.
• Hybrid model with a minimum of 40% office each month (expectation of 50% for senior leaders).
• Non‑contributory pension (8–12% depending on age) and life assurance at eight times your salary.
• Private healthcare with Bupa, income protection and 24/7 Employee Assistance.
• 35 hours of paid volunteering annually.
• Flexible benefits scheme designed around your lifestyle.

Inclusion and diversity

We are committed to fostering a diverse and inclusive culture that is free from discrimination and bias, celebrating difference and supporting colleagues to deliver at their best. If you require any adjustments due to a disability or condition, your recruiter is here to help – reach out for tailored support. We welcome diverse working styles and aim to find flexible solutions, including part‑time and job‑sharing options where applicable.