At a Glance
- Tasks: Manage investigations into unauthorised firms and protect consumers in the financial market.
- Company: Join the FCA, a key regulator in UK financial services.
- Benefits: Enjoy 25 days leave, hybrid work, and a non-contributory pension.
- Other info: Diverse and inclusive culture with excellent career growth opportunities.
- Why this job: Make a real impact on consumer protection and financial integrity.
- Qualifications: Experience in case management and understanding of financial regulations required.
The predicted salary is between 59800 - 75000 £ per year.
We regulate financial services firms in the UK, to keep financial markets fair, thriving and effective. By joining us, you’ll play a key part in protecting consumers, driving economic growth and shaping the future of UK finance services.
SPC oversees firms and individuals (supervision), creates and reviews the rules by which they operate (policy) and identifies and remedies ineffective competition in markets (competition). Sitting within the Consumer Investments (CI) directorate, the Scams, Promotions, Engagement & Perimeter (SPEP) department brings together expertise from Enforcement and Supervision to address issues across the FCA’s full perimeter, including cryptoassets, high-risk investments and consumer credit.
With a particular focus on unauthorised firms, SPEP is leading the implementation of its strategy to police the emerging UK crypto regime, taking action against unlawful crypto promotions under existing financial promotions and financial crime powers, while preparing for full regulation from October 2027 and delivering work aligned to key Public Commitments to protect consumers and markets.
Role responsibilities- Manage a diverse caseload of unauthorised firm investigations, prioritising effectively to protect consumers and support fair financial markets.
- Bring clarity to complex information by analysing firm activities and coordinating actions that stop harmful unauthorised conduct.
- Craft clear, concise and technically accurate communications to external stakeholders on potential perimeter breaches.
- Develop reliable partnerships within the FCA and with external organizations to exchange insights and produce unified results.
- Provide supportive, responsive guidance to colleagues across the FCA on issues relating to unauthorised business.
- Contribute your perspective to wider strategic work across Consumer Investments and Enforcement, shaping long‐term consumer protection.
- Work on cases of national significance within a specialist team, deepening your skills in serious financial misconduct.
- Grow your career in a supportive environment that values learning, encourages development and empowers you to use your skills to improve outcomes for millions of UK consumers.
- Prior experience of handling a high volume of cases and effectively managing competing work streams, often needing quick turnarounds.
- Proven experience in developing and supporting project strategies, including identifying key risks, implementing mitigation plans and structuring projects into clear and relevant work streams.
- Demonstrable experience in managing documents and evidence, ensuring accuracy, organisation and compliance throughout the process.
- Strong understanding of the Financial Services and Markets Act 2000, including the Regulated Activities Order and an understanding of the FCA’s structure, principles and responsibilities.
- Good knowledge of the crypto sector and FCA risk framework.
- Ability to assess complex, data‐heavy information with clarity, using sound judgement and explaining decisions confidently when needed.
- Experienced in managing a demanding workload, balancing priorities and maintaining accuracy when deadlines are tight.
- Skilled in writing clear, concise summaries, drafting straightforward documents and communicating technical points in an accessible way.
- Skilled in research, with the ability to gather, structure and evaluate information to identify next steps.
- Open to learning, taking initiative and contributing ideas to support continuous improvement.
- Effective at creating positive, collaborative relationships with stakeholders, acknowledging diverse perspectives and contributing across teams.
- 25 days annual leave plus bank holidays.
- Hybrid model where employees work a minimum of 40% in the office each month (expectation of 50% for senior leaders). Changing from September to a minimum of 50% in the office each month (expectation of 60% for Directors and Executive Directors).
- Non-contributory pension (8–12% depending on age) and life assurance at eight times your salary.
- Private healthcare with Bupa, income protection and 24/7 Employee Assistance.
- 35 hours of paid volunteering annually.
- A flexible benefits scheme designed around your lifestyle.
Our colleagues are the key to our success as a regulator. We are committed to fostering a diverse and inclusive culture: one that’s free from discrimination and bias, celebrates difference and supports colleagues to deliver at their best. We believe that our differences and similarities enable us to be a better organisation – one that makes better decisions, drives innovation and delivers better regulation.
If you require any adjustments due to a disability or condition, your recruiter is here to help - reach out for tailored support. We welcome diverse working styles and aim to find flexible solutions that suit both the role and individual needs, including options like part-time and job sharing where applicable.
We’re proud to be a Disability Confident Employer and therefore, people or individuals with disabilities and long-term conditions who best meet the minimum criteria for a role will go through to the next stage of the recruitment process. In cases of high application volumes we may progress applicants whose experience most closely matches the role’s key requirements.
Useful information and timelines- Job advert close: 7th June 2026 at Midnight.
- CV Review/Shortlist: 9th June 2026.
- Interviews: w/c 15th June 2026.
Senior Case Officer (12 month Fixed Term Contract) in Leeds employer: PSR Limited
The FCA is an exceptional employer, offering a dynamic work environment where you can make a significant impact on consumer protection and financial market integrity. With a strong commitment to employee development, a diverse and inclusive culture, and generous benefits including a non-contributory pension and flexible working arrangements, you'll find ample opportunities for growth and collaboration in our London, Leeds, or Edinburgh offices.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Case Officer (12 month Fixed Term Contract) in Leeds
✨Tip Number 1
Network like a pro! Reach out to current or former employees at the FCA on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to financial regulations and case management. We recommend using the STAR method to structure your answers – it helps you showcase your skills effectively!
✨Tip Number 3
Show your passion for consumer protection and financial fairness during interviews. Share examples of how you've tackled complex cases in the past, as this will resonate with the FCA's mission.
✨Tip Number 4
Don’t forget to apply through our website! It’s the only way to ensure your application gets seen. Plus, it shows you’re serious about the role and understand the process.
We think you need these skills to ace Senior Case Officer (12 month Fixed Term Contract) in Leeds
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Senior Case Officer role. Highlight your relevant experience in managing cases and understanding financial regulations, as this will show us you’re a great fit for the team.
Be Clear and Concise:When writing your application, keep it straightforward. We love clear communication, so make sure your points are easy to understand and directly related to the job requirements. Avoid jargon unless it's necessary!
Show Your Passion:Let us know why you’re excited about this role and working with the FCA. Share your thoughts on consumer protection and how you can contribute to our mission. A bit of enthusiasm goes a long way!
Follow the Application Process:Remember, applications must be submitted through our online portal. Don’t send them via email or social media, as we won’t be able to consider those. Stick to the process, and you’ll be all set!
How to prepare for a job interview at PSR Limited
✨Know Your Stuff
Make sure you have a solid understanding of the Financial Services and Markets Act 2000 and the FCA's structure. Brush up on your knowledge of the crypto sector, as this role involves dealing with unauthorised firms in that space.
✨Showcase Your Experience
Prepare to discuss your previous experience managing a high volume of cases and how you've effectively prioritised competing work streams. Be ready to share specific examples that highlight your ability to handle tight deadlines while maintaining accuracy.
✨Communicate Clearly
Practice crafting clear and concise communications. You’ll need to explain complex information simply, so think about how you can break down technical points into accessible language for stakeholders.
✨Build Relationships
Demonstrate your ability to create positive, collaborative relationships with colleagues and external organisations. Think of examples where you've successfully worked across teams or acknowledged diverse perspectives to achieve unified results.
