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- Tasks: Lead user-centred design initiatives and support multidisciplinary teams in creating impactful digital products.
- Company: Join the FCA, a key regulator ensuring fairness in UK financial markets.
- Benefits: Enjoy hybrid working, 28 days holiday, private healthcare, and a competitive pension scheme.
- Why this job: Shape user experience in a vital regulatory role while collaborating with talented colleagues.
- Qualifications: Experience in UCD or service design, ideally within financial services or technology.
- Other info: We promote inclusivity and offer flexible working arrangements to suit your lifestyle.
The predicted salary is between 60000 - 80000 £ per year.
To understand how the FCA collects and processes personal data please refer to the FCA privacy notice .
domain and its sub-domains. It does not apply to content on https://www.fca.org.uk/ or other domains.
This website is run by the Financial Conduct Authority. We are committed to inclusive design and ensuring that our web content is accessible to all.
For example, that means you should be able to:
- zoom in up to 300% without the text spilling off the screen
- navigate most of the website using just a keyboard
- navigate most of the website using speech recognition software
- listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
We’ve also ensured that the text is clear and easy to understand.
AbilityNet has advice on making your device easier to use if you have a disability.
How accessible this website is
We know some parts of this website are not fully accessible:
- Checkboxes are not accessible using standard voice commands.
- Some radio buttons are not given group titles when tabbing to them using a screen reader.
- Edit combo fields with options lists can be difficult to navigate to with voice commands when the field is completed.
- The programmatic labelling of edit combo fields with options lists is not clear when using a screen reader.
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Reporting accessibility problems with this website
We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact us .
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS) .
Technical information about this website’s accessibility
The Financial Conduct Authority is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
The content listed below is non-accessible for the following reasons.
Non-compliance with the accessibility regulations
- Checkboxes are not accessible using standard voice commands such as “Click checkbox” and can only be accessed by using “Tab” commands. This fails WCAG 2.1 success criterion 1.3.1 (Information & Relationships).
- Some radio buttons are not given group titles when tabbing to them using a screen reader. This fails WCAG 2.1 success criterion 1.3.1 (Information & Relationships).
- Edit combo fields with options lists can be difficult to navigate to with voice commands when the field is completed. This fails WCAG 2.1 success criterion 1.3.1 (Information & Relationships).
- The programmatic labelling of edit combo fields with options lists is not clear when using a screen reader. This fails WCAG 2.1 success criterion 1.3.1 (Information & Relationships).
What we’re doing to improve accessibility
We are actively engaging with our site developers and independent accessibility professionals to address the issues above and improve overall accessibility with the eventual goal of attaining full WCAG AA compliance.
Preparation of this Accessibility Statement
This statement was prepared on 22nd July 2021. It was last reviewed on 22nd July 2021.
This website was last tested on 02/02/2021. Testing was carried out by Blazie Engineering using the Website Accessibility Conformance Evaluation Methodology (WCAG-EM) approach to deciding on a sample of pages to test.
time left to apply End Date: July 24, 2025 (5 days left to apply)
job requisition id JR0018653
Lead UCD Designer
Division – Data, Technology & Innovation
Department – Digital Delivery Hub
Salary – National (Edinburgh and Leeds) ranging from £72,100 to £87,100 and London £79,300 to £95,800 per annum (salary offered will be based on skills and experience)
About the FCA
The FCA regulates the conduct of 45,000 firms in the UK to ensure our financial markets are honest, fair and competitive. Follow this link to find out more About the FCA .
What will you be doing?
You will join the User Centred Design (UCD) Centre of Excellence leadership team within the Digital Delivery Hub (DDH). You will provide UCD leadership to the Regulatory Case Management Service (RCMS) team, ensuring user needs are central to design and development in line with UCD Centre of Excellence standards. RCMS, built on Salesforce and used across the FCA, Bank of England and Payment Systems Regulator, supports 3,000 users and manages around 750,000 cases annually. It underpins key regulatory functions like Authorisations, Supervision and Enforcement.
You will have strong UCD management and service design experience, excellent stakeholder and communication skills and a track record of delivering innovative, user-centred solutions. Knowledge of Salesforce and design systems is advantageous. The role reports to the UCD Centre of Excellence Lead and collaborates closely with senior stakeholders.
Steer UCD initiatives, managing colleagues to ensure consistent design and adherence to standards
Help the UCD leadership team deliver UCD maturity across the FCA and within RCMS, contributing to strategic change
Support multidisciplinary teams in designing user-centred digital products and services that meet internal user needs
Promote service-thinking among non-UCD colleagues and senior stakeholders, helping them identify and improve user experiences
Review service failures to design improvements, create journey maps, service blueprints and support UCD professional development across the FCA
What will you get from the role?
Opportunity to help shape the development of user centred design practice across the FCA
Opportunity to shape the future of our Regulatory Case Management service, supporting delivery of an integrated regulatory model and driving real improvements in user experience
Opportunity to develop a deep understanding of how the FCA operates and contribute to the FCA’s vital role in protecting the integrity of the UK financial system and minimising harm to consumers of financial services
A blend of profession leadership and practical application of your expertise
Opportunity to work in a collaborative, learning environment with a team of talented and motivated colleagues. Being part of a growing UCD Community of Practice across a range of FCA programmes
Which skills are required?
We are a Disability Confident Employer; therefore, disabled people or individuals with long-term conditions who best meet the minimum criteria for a role will go through to the next stage of the recruitment process. (To learn more about the Disability Confident Scheme Click Here )
Minimum
Experience as a Service Designer or senior UCD roles
Experience in UCD ideally within financial services, government, regulatory bodies, technology or consultancy
Experience working in agile, multidisciplinary teams
UCD/service design leadership skills with the ability to support diverse teams and influence stakeholders
Able to design and implement strategies aligned with FCA aims and UCD standards set by the central UCD team
Able to navigate complex organisations and leverage insights to deliver effective services
Experience of coaching or mentoring colleagues, sharing best practice and supporting UCD maturity through improved ways of working
Proficient in prototyping methods and integrating data, user insights, design thinking and agile practices to promote continuous improvement
Our Values & Diversity
We are proud to be an inclusive employer and our ambition is to cultivate a culture for all employees that respects their individual strengths, views and experiences. We believe that our differences and similarities enable us to be a better organisation – one that makes better decisions, drives innovation and delivers better regulation.
Within the workplace you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions.
Did you know? 50% of our Executive Committee were the first in their family to attend university.
Benefits of working at the FCA
28 days holiday per year plus bank holidays
Hybrid working (work from home up to 60% of your time)
Private healthcare with Bupa
A non-contributory Pension of at least 8% of basic salary each month (there are several contribution levels that increase depending on your age – up to 12% a month once you reach age 35)
Life assurance of eight times your basic salary
Income protection
We also have a competitive flexible benefits scheme which gives you the opportunity to create a personalised benefits package, tailored to suit your lifestyle.
We welcome applications from candidates who are looking for flexible arrangements. Many of our staff work flexibly including working part-time, staggered hours and job shares. We can’t promise to give you exactly what you want but we can explore what might work best for both sides.
We are dedicated to removing barriers and ensuring our application process is accessible to everyone. We offer a range of adjustments to make your application experience as comfortable and straightforward as possible.
If you have an accessibility need, disability, or condition requiring changes to the recruitment process, please contact your recruiter using the details below and they will be happy to discuss this further with you.
Useful Information and Timeline
This role is graded as Technical Specialist – Regulatory
Advert Closing Date: Midnight 24 July (please apply by 11.59pm 23 July)
CV Review/Shortlist: 24 & 25 July
Screening Interview (30 mins): 31 July & 01 August
Competency & Case Study Interview (75 mins): w/c 11 August
Your Recruiter will discuss the process in detail with you during screening for the role, therefore, please make them aware if you are going to be unavailable for any date during this time.
If you are interested in learning more about the role, please contact:
Applications must be submitted through our online portal. Applications sent via email will not be accepted.
time left to apply End Date: August 4, 2025 (16 days left to apply)
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Lead UCD Designer employer: PSR Limited
Contact Detail:
PSR Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead UCD Designer
✨Tip Number 1
Familiarise yourself with the principles of User Centred Design (UCD) and how they apply specifically within regulatory environments. Understanding the unique challenges faced by organisations like the FCA will help you demonstrate your expertise in aligning user needs with regulatory requirements.
✨Tip Number 2
Network with professionals in the UCD field, especially those who have experience in financial services or regulatory bodies. Engaging with these individuals can provide insights into the role and may even lead to referrals or recommendations that could strengthen your application.
✨Tip Number 3
Prepare to discuss your experience with agile methodologies and multidisciplinary teams during interviews. Highlight specific projects where you successfully led UCD initiatives, as this will showcase your ability to manage diverse teams and influence stakeholders effectively.
✨Tip Number 4
Stay updated on the latest trends and tools in UCD and service design, particularly those relevant to Salesforce. Being knowledgeable about current best practices will not only enhance your skill set but also demonstrate your commitment to continuous improvement in user experience.
We think you need these skills to ace Lead UCD Designer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in User Centred Design (UCD) and service design. Focus on your leadership skills and any specific projects that demonstrate your ability to deliver user-centred solutions.
Craft a Compelling Cover Letter: In your cover letter, explain why you are passionate about UCD and how your background aligns with the FCA's mission. Mention your experience in agile environments and your ability to influence stakeholders effectively.
Showcase Your Skills: Be explicit about your UCD management experience and any familiarity with Salesforce or design systems. Use specific examples to illustrate your proficiency in prototyping methods and integrating user insights into design.
Review and Edit: Before submitting your application, review all documents for clarity and conciseness. Ensure there are no spelling or grammatical errors, and that your application reflects your best professional self.
How to prepare for a job interview at PSR Limited
✨Understand User-Centred Design Principles
Make sure you have a solid grasp of user-centred design principles, especially as they relate to the financial services sector. Be prepared to discuss how you've applied these principles in your previous roles and how they can enhance user experiences.
✨Showcase Your Leadership Skills
As a Lead UCD Designer, you'll need to demonstrate your ability to lead multidisciplinary teams. Prepare examples of how you've successfully managed projects, influenced stakeholders, and fostered collaboration among team members.
✨Familiarise Yourself with Accessibility Standards
Given the FCA's commitment to inclusive design, it's crucial to understand accessibility standards like WCAG. Be ready to discuss how you've implemented these standards in past projects and how you would approach accessibility challenges in this role.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to navigate complex organisational structures. Think about specific challenges you've faced in previous roles and how you overcame them, particularly in relation to user experience and service design.
