Consumer Lending Associate

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It does not apply to content on https://www.fca.org.uk/ or other domains.This website is run by the Financial Conduct Authority. We are committed to inclusive design and ensuring that our web content is accessible to all.For example, that means you should be able to:* zoom in up to 300% without the text spilling off the screen* navigate most of the website using just a keyboard* navigate most of the website using speech recognition software* listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)We’ve also ensured that the text is clear and easy to understand. has advice on making your device easier to use if you have a disability.## **How accessible this website is**We know some parts of this website are not fully accessible:* Checkboxes are not accessible using standard voice commands.* Some radio buttons are not given group titles when tabbing to them using a screen reader.* Edit combo fields with options lists can be difficult to navigate to with voice commands when the field is completed.* The programmatic labelling of edit combo fields with options lists is not clear when using a screen reader.## **Feedback and contact information**If you need information on this website in a different format contact us and tell us:* the web address (URL) of the content* your name and email address* the format you need – for example large print, braille or audio## **Reporting accessibility problems with this website**We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact us.## **Enforcement procedure**The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, .## **Technical information about this website’s accessibility**The Financial Conduct Authority is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.## **Compliance status**This website is partially compliant with the AA standard, due to ‘the non-compliances’ listed below.## **Non-accessible content**The content listed below is non-accessible for the following reasons.## **Non-compliance with the accessibility regulations*** Checkboxes are not accessible using standard voice commands such as “Click checkbox” and can only be accessed by using “Tab” commands. This fails WCAG 2.1 success criterion 1.3.1 (*Information & Relationships*).* Some radio buttons are not given group titles when tabbing to them using a screen reader. This fails WCAG 2.1 success criterion 1.3.1 (*Information & Relationships*).* Edit combo fields with options lists can be difficult to navigate to with voice commands when the field is completed. This fails WCAG 2.1 success criterion 1.3.1 (*Information & Relationships*).* The programmatic labelling of edit combo fields with options lists is not clear when using a screen reader. This fails WCAG 2.1 success criterion 1.3.1 (*Information & Relationships*).## **What we’re doing to improve accessibility**We are actively engaging with our site developers and independent accessibility professionals to address the issues above and improve overall accessibility with the eventual goal of attaining full WCAG AA compliance.## **Preparation of this Accessibility Statement**This statement was prepared on 22nd July 2021. It was last reviewed on 22nd July 2021.This website was last tested on 02/02/2021. Testing was carried out by Blazie Engineering using the Website Accessibility Conformance Evaluation Methodology (WCAG-EM) approach to deciding on a sample of pages to test.**About the FCA and team**We regulate financial services firms in the UK, to keep financial markets fair, thriving and effective. By joining us, you’ll play a key part in protecting consumers, driving economic growth, and shaping the future of UK finance services.SPC oversees firms and individuals (Supervision), creates and reviews the rules by which they operate (Policy) and identifies and remedies ineffective competition in markets (Competition). Within the Consumer Finance directorate, we are recruiting Supervisors for our Consumer Lending Department – specifically in the High-Cost Lenders and Mainstream Lenders teams. These roles work collaboratively to address market harms through frontline supervision, informed by diverse regulatory and industry knowledge.**Role responsibilities*** Review and analyse data and information from mainstream lenders and high-cost credit firms to assess their business models, identifying and mitigating risks that could harm UK consumers* Support work to address problems identified within firms and across the consumer credit market, ensuring compliance and fair treatment of customers* Draft clear and concise correspondence to firms and stakeholders* Develop constructive relationships with senior stakeholders to communicate progress on supervisory actions and secure positive outcomes* Contribute ideas to improve internal processes and encourage wider divisional improvements for more effective supervision* Oversee continuous improvement and monitoring of Consumer Duty within mainstream lending and high-cost credit firms, ensuring good customer outcomes* Challenge practices that risk poor consumer outcomes, focusing on affordability and treatment of customers in financial difficulty, ensuring firms take corrective action where necessary**Skills required****Minimum:*** Prior experience of retail lending, consumer finance and financial services regulatory framework* Demonstrable experience of assessing and analysing information and presenting work to others**Essential:*** A demonstrated ability to prioritise your workload, manage your time effectively, and apply acumen to navigate challenges in a demanding setting* Effective communication skills: you will need to demonstrate an ability to communicate effectively with a diverse audience, including working collaboratively with stakeholders* Demonstrated sense of accountability: you should be able to show that you initiate pragmatic action-based solutions to problems* Ability to prepare documents and briefing notes ahead of firm meetings, engaging effectively with firms in writing to support delivery of good consumer outcomes* Experience of identifying the business model, financial or regulatory risks posed by firms, the consumer harms which might result from these risks and appropriate tools for mitigation* An understanding and experience in dealing with issues impacting consumers in vulnerable circumstances* An extensive understanding of regulatory finance and consumer #J-18808-Ljbffr