Job title: Consumer Duty Policy AssociateDivision: Supervision, Policy & CompetitionDepartment: Consumer Policy and Outcomes (CPO)Salary: National (Edinburgh and Leeds) ranging from £43,100 to £50,266 and London from £47,300 to £55,166 (salary offered will be based on skills and experience)This role is graded as: Associate – Level 8 - RegulatoryYour Internal recruitment contact is Louis Van Den Burg via louis.vandenburg@fca.org.ukYour external recruitment contact is Tahir Khan via tahir.khan1@fca.org.uk . Applications must be submitted through our online portal. Applications sent via social media or email will not be accepted.About the FCA and teamWe regulate financial services firms in the UK, to keep financial markets fair, thriving and effective. By joining us, you’ll play a key part in protecting consumers, driving economic growth, and shaping the future of UK finance services.SPC oversees firms and individuals (supervision), creates and reviews the rules by which they operate (policy) and identifies and remedies ineffective competition in markets (competition).Sitting in Cross-Cutting Policy & Strategy (CCPS), the Consumer Duty Policy team owns the FCA's policy approach to the Consumer Duty. We maintain and develop the Duty's rules and guidance, providing expert advice on complex and novel issues, and supporting colleagues across the FCA to apply the Duty consistently and effectively to deliver good outcomes for retail customers.Role responsibilities:Supporting colleagues across the FCA to apply the Consumer Duty in practice, to ensure it is effective in driving good outcomes for consumers. This includes answering queries and using your judgment to enable effective Supervision of the Duty and supporting project work to analyse firms’ behaviour and establish good practice under the Duty. It also includes providing advice to colleagues across the FCA on interpreting and applying the Consumer Duty in different contexts, ensuring it is applied consistentlyContributing to the development of the FCA approach to policymaking in retail markets and supporting Policy colleagues to deliver this approach.Supporting the ongoing delivery of the Consumer Duty Rules Framework - an internal framework to help policy teams consider the Consumer Duty when developing rules and guidance and drive a more consistent approach to policymaking in areas where the Consumer Duty applies.Providing policy input to our high-profile communications and external engagement strategy, including events and other engagements involving senior stakeholders.Skills required:Minimum:Demonstrable experience drafting and briefing, able to product clear and concise written outputsPrior experience in supporting the delivery of project work, showing the ability to prioritise work efficiently and strong organisational skillsDemonstrable experience in building and maintaining stakeholder relationshipsEssential:Experience in analysing complex information and making judgements based on data and evidenceExperience of working on policy development or delivery and providing policy advice.Good verbal communication and presentation skillsThe ability to work constructively, collaboratively and flexibly with othersBenefits:25 days annual leave plus bank holidaysColleagues spend a minimum of 50% of their working time in the office each month (60% for Directors and Executive Directors) across our London, Leeds and Edinburgh officesNon-contributory pension (8–12% depending on age) and life assurance at eight times your salaryPrivate healthcare with Bupa, income protection, and 24/7 Employee Assistance35 hours of paid volunteering annuallyA flexible benefits scheme designed around your lifestyleFor a full list of our benefits, and our recruitment process as a whole visit our benefits page .Our Values & CultureOur colleagues are the key to our success as a regulator. We are committed to fostering a diverse and inclusive culture: one that’s free from discrimination and bias, celebrates difference, and supports colleagues to deliver at their best. We believe that our differences and similarities enable us to be a better organisation – one that makes better decisions, drives innovation, and delivers better regulation.If you require any adjustments due to a disability or condition, your recruiter is here to help - reach out for tailored support.We welcome diverse working styles and aim to find flexible solutions that suit both the role and individual needs, including options like part-time and job sharing where applicable.Disability Confident: Our Hiring ApproachWe’re proud to be a Disability Confident Employer , and therefore, people or individuals with disabilities and long-term conditions who best meet the minimum criteria for a role will go through to the next stage of the recruitment process. In cases of high application volumes we may progress applicants whose experience most closely matches the role’s key requirements.Useful Information and TimelineJob advert close: 3rd November 2026 at 23:59CV Review/Shortlist: 5th November 2026Case Study Assessment and Interview: 12th to 19th November 2026Your Recruiter will discuss the process in detail with you during screening for the role, therefore, please make them aware if you are going to be unavailable for any date during this time. #J-18808-Ljbffr
Consumer Duty Policy Associate employer: PSR Limited
The Financial Conduct Authority is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. As a Senior AI Analyst, you will have the opportunity to shape impactful AI strategies while working alongside talented professionals in a supportive environment that prioritises employee growth and development. Located in the heart of London, the FCA provides unique advantages such as access to industry-leading resources and a commitment to promoting best practices in regulatory technology.
