CASS Operations and Data Analyst

Overview

Division: Supervision, Policy and Competition Dept. – Resolution Strategy, Operations and CASS (ReSOC)

Salary: National (Edinburgh and Leeds) £43,100 to £53,700 per annum. London £47,300 to £59,000 per annum. Salary will be based on skills and experience.

Grade: Associate, Regulatory

Responsibilities

• Support oversight of the implementation of the CASS 15 Safeguarding rules and act as a first-line intake point for information and data received by ReSOC from firms, auditors and internal stakeholders.
• Apply a consistent, risk-based approach to prioritise incoming correspondence and data, identify key themes and potential consumer harm indicators, and escalate appropriately within agreed timescales.
• Produce concise analysis and MI for stakeholders to support timely decision-making and effective allocation of work across ReSOC and wider FCA teams, ensuring decisions are well informed and aligned to consumer protection goals.
• Develop deep knowledge of the CASS and Safeguarding regimes, enhancing understanding of how firms protect client assets across the UK.
• Identify recurring issues, bottlenecks and avoidable rework; propose and implement process improvements (templates, guidance, automation opportunities, SOPs) to improve efficiency and quality.

Qualifications and Skills

• Minimum requirements:
• Prior experience of case management systems such as Salesforce, Tableau and related workflows.
• Prior experience of data analysis and reporting using large datasets.
• Demonstrable experience of using MS Excel to an intermediate level.

• Essential skills and attributes include:
• Keen attention to detail and solid analytical skills, paired with an open, innovative mindset that encourages new ideas and collaborative problem-solving.
• Ability to build positive relationships with key stakeholders, representing the department with confidence, warmth and credibility.
• Highly effective communication skills, using clear, audience-focused reasoning to translate complex issues into concise messages for a wide range of audiences.
• Supportive organisational approach, able to balance multiple priorities, manage demanding timescales and create a steady, structured workflow for yourself and others.
• Experience reviewing processes and workflows, supported by well-organised document management skills that help teams work smoothly and consistently.

Benefits

• 25 days annual leave plus bank holidays.
• Non-contributory pension (8-12% depending on age) and life assurance at eight times your salary.
• Private healthcare with Bupa, income protection and 24/7 Employee Assistance.
• 35 hours of paid volunteering annually.
• Hybrid model: minimum 50% office attendance from September; for senior leaders 50%, for Directors and Executive Directors 60%.
• A flexible benefits scheme designed around your lifestyle.

Equal Opportunity Statement

We are committed to fostering a diverse and inclusive culture that is free from discrimination and bias, celebrates difference and supports colleagues to deliver at their best. We believe that our differences and similarities enable us to be a better organisation – one that makes better decisions, drives innovation and delivers better regulation. We welcome diverse working styles and aim to find flexible solutions that suit both the role and individual needs, including options such as part-time and job sharing where applicable. As a Disability Confident Employer, we will progress candidates with disabilities or long-term conditions who meet the minimum criteria for the role.