CASS Operations and Data Analyst (12 month Fixed Term Contract)

Location & Salary: £43,100 to £53,700 (National for Edinburgh and Leeds) and £47,300 to £59,000 (London) per annum, based on skills and experience.

Department: Resolution Strategy, Operations & CASS (ReSOC) within the Specialist Directorate.

About the FCA and Team: We regulate financial services firms in the UK to keep financial markets fair, thriving and effective. The ReSOC department leads the FCA’s efforts to enhance client asset protection, boosting consumer protection and market integrity through risk assessment, data analysis and supervision of firms’ compliance with the Client Assets Sourcebook.

Role Responsibilities:

• Act as the first‑line intake point for information and data received by ReSOC from firms, auditors and internal stakeholders.
• Apply a consistent, risk‑based approach to prioritise incoming correspondence and data, identify key themes and potential consumer harm indicators, and escalate within agreed timescales.
• Produce concise analysis and MI for stakeholders to support timely decision‑making and effective allocation of work across ReSOC and wider FCA teams, ensuring decisions are well informed and aligned to consumer protection goals.
• Develop deep knowledge of the CASS regime, enhancing your grasp of how firms protect client assets across the UK.
• Identify recurring issues, bottlenecks and avoidable rework; propose and implement process improvements such as templates, guidance, automation opportunities and standard operating procedures to improve efficiency and quality.

Qualifications and Skills:

• Prior experience of case management systems such as Salesforce and Tableau and related workflows.
• Prior experience of data analysis and reporting using large datasets.
• Demonstrable experience of using MS Excel to an intermediate level.
• Essential: Keen attention to detail and solid analytical skills, paired with an open, innovative mindset that encourages new ideas and collaborative problem solving.
• Ability to build positive relationships with key stakeholders, representing the department with confidence, warmth and credibility.
• Highly effective communication skills, using clear, audience‑focused reasoning to translate complex issues into concise messages for a wide range of audiences.
• Supportive organisational approach, able to balance multiple priorities, manage demanding timescales and create a steady, structured workflow for yourself and others.
• Experience reviewing processes and workflows, supported by well‑organised document management skills that help teams work smoothly and consistently.

Benefits:

• 25 days annual leave plus bank holidays.
• Non‑contributory pension (8–12% depending on age) and life assurance at eight times your salary.
• Private healthcare with Bupa, income protection and 24/7 Employee Assistance.
• 35 hours of paid volunteering annually.
• Hybrid model with a minimum of 40% office attendance per month, increasing to 50% for senior leaders and 60% for Directors and Executive Directors from September.
• A flexible benefits scheme designed around your lifestyle.

Our Values and Culture: Our colleagues are the key to our success as a regulator. We are committed to fostering a diverse and inclusive culture that celebrates difference and supports colleagues to deliver at their best. If you require adjustments due to a disability or condition, we will provide tailored assistance. We welcome diverse working styles and aim to provide flexible solutions such as part‑time and job sharing where applicable.

Disability Confident Employer Statement: We are a Disability Confident Employer. Applicants with disabilities and long‑term conditions who meet the minimum criteria will progress to the next stage of the recruitment process.

Application Information: Applications must be submitted via the FCA online portal. The advert closes on 31st May 2026. CV review/shortlist is 2nd June 2026, with the first interview w/c 8th June 2026. The role is a fixed‑term contract, open to internal applicants on a secondment or acting‑up basis. The position expects a minimum of 40% office attendance, rising to 50% for senior roles and 60% for senior leadership from September.