Business Operations Analyst –Capabilities& Controls Team

About the FCA and team

We regulate financial services firms in the UK, to keep financial markets fair, thriving and effective. By joining us, you’ll play a key part in protecting consumers, driving economic growth, and shaping the future of UK finance services.

The Authorisations Division ensures the firms and individuals who apply to us to be authorised or approved understand how we test they will comply with our regulation. We use Authorisation to help deliver our public offer, and as a tool to protect consumers from the harm that can be caused by bad conduct in the financial services industry.

The Register and Authorisations Services (R&AS) department builds confidence in Authorisations' decision making, systems, processes, data and platforms. Our integrated, high-quality services enable effective determinations, and a strong firm and consumer offer by providing operational rigour, insights and capability development, managing policy, frameworks and process change and improving our data, digital products and technology.

Role responsibilities

• Support work across the Capabilities and Controls team across a range of operational functions, including governance, risk, controls, quality assurance, business improvement and implementation.
• Work with colleagues across different teams to understand operational issues, identify themes and support practical improvements.
• Make sure actions, risks, decisions and dependencies are clearly owned, tracked, progressed and followed through.
• Use sound judgement to prioritise activity, spot where issues need attention and escalate matters appropriately.
• Support governance forums, including preparing updates and papers, coordinating inputs and ensuring clear follow-up on agreed actions.
• Support the division’s approach to risk and controls by helping teams identify, assess and manage operational risks in a proportionate way.

Skills required

Minimum:

• Experience working with stakeholders across different teams or functions, supported by clear written and verbal communication skills to explain information professionally and effectively.
• Strong organisational skills, with the ability to manage a varied workload, prioritise tasks, and meet agreed deadlines.
• Good judgement, with the ability to identify key issues, communicate them clearly, and escalate appropriately when required.

Essential:

• A proactive and delivery-focused approach, with the confidence to take ownership, anticipate issues and move work forward at pace.
• Strong attention to detail, with the ability to produce accurate, well-structured work in a busy environment.
• A confident and engaging communication style, with the ability to build positive relationships and influence constructively.
• The ability to work across different operational functions, joining the dots between teams, processes, risks and priorities.
• Strong analytical and problem-solving skills, with the ability to identify themes, spot gaps and turn insight into practical action.
• Flexibility and resilience, with a continuous improvement mindset and willingness to support different areas as priorities evolve.

Benefits

• 25 days annual leave plus bank holidays.
• Hybrid model where employees work a minimum of 40% in the office each month (expectation of 50% for senior leaders). Changing from September to a minimum of 50% in the office each month (expectation of 60% for Directors and Executive Directors).
• Non-contributory pension (8–12% depending on age) and life assurance at eight times your salary.
• Private healthcare with Bupa, income protection, and 24/7 Employee Assistance.
• 35 hours of paid volunteering annually.
• A flexible benefits scheme designed around your lifestyle.

Our values & culture

Our colleagues are the key to our success as a regulator. We are committed to fostering a diverse and inclusive culture: one that’s free from discrimination and bias, celebrates difference, and supports colleagues to deliver at their best. We believe that our differences and similarities enable us to be a better organisation – one that makes better decisions, drives innovation, and delivers better regulation.

If you require any adjustments due to a disability or condition, your recruiter is here to help - reach out for tailored support. We welcome diverse working styles and aim to find flexible solutions that suit both the role and individual needs, including options like part-time and job sharing where applicable.

Disability Confident: our hiring approach

We’re proud to be a Disability Confident Employer, and therefore, people or individuals with disabilities and long-term conditions who best meet the minimum criteria for a role will go through to the next stage of the recruitment process. In cases of high application volumes, we may progress applicants whose experience most closely matches the role’s key requirements.

Useful information and timeline

• Advert Closing: 16th August.
• CV Review/Shortlist: 18th August.
• Interviews W/C: 24th August.

Your Recruiter will discuss the process in detail with you during screening for the role, therefore, please make them aware if you are going to be unavailable for any date during this time.