At a Glance
- Tasks: Support residents with Council Tax and Benefits, ensuring efficient service delivery.
- Company: Join PSPS, a vibrant Local Authority Trading Company focused on community services.
- Benefits: Enjoy a competitive salary, generous leave, hybrid working, and career progression.
- Other info: Inclusive culture with regular events and recognition for your hard work.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Organised, motivated individuals with customer service or office experience are welcome.
The predicted salary is between 25947 - 25947 £ per year.
LOCATION: Horncastle or Spalding
SALARY: £25,947 per annum
Are you organised, customer-focused and looking for your next opportunity? We are looking for a motivated and reliable Support Officer to join our Revenues and Benefits team. This is an important role that helps ensure residents receive efficient and effective services relating to Council Tax, Benefits and Business Rates administration. Working as part of a team, you will provide administrative support, maintain accurate records, assist customers with enquiries and help the service achieve its performance and compliance objectives.
Whether you already have experience in an office or customer service environment, or you are looking to develop your skills and begin a career, we would like to hear from you.
What you'll be doing
- Providing administrative support to help the Revenues and Benefits service operate efficiently.
- Maintaining and updating records and information accurately across service systems.
- Assisting with data gathering, reconciliations and routine processing activities.
- Dealing with customer enquiries by telephone and in writing, delivering excellent customer service.
- Supporting compliance with legislation, policies, data protection and information security requirements.
- Working collaboratively with colleagues to help the team achieve service standards and targets.
What we're looking for
- Is well organised, motivated with the ability to manage tasks effectively.
- Has good attention to detail and can work accurately with information.
- Communicates clearly and professionally with customers and colleagues.
- Enjoys working as part of a team and building positive working relationships.
- Is confident using IT systems, including Microsoft Office applications.
- Can use initiative, solve problems and adapt to changing priorities.
- Is committed to providing a high standard of customer service and quality work.
Working Arrangements
The position will be based in Spalding or Horncastle.
Closing Date: 23rd September 2026
Provisional Interview Date: 28th September 2026
The interview will consist of a combination of questions and assessments which will look at communications skills and priority reasonings.
About us
PSPS (Public Sector Partnership Services) is a Local Authority Trading Company (LATCo) wholly owned by East Lindsey District Council, South Holland District Council and Boston Borough Council. We provide a range of professional services including HR & Payroll, Financial Services, Procurement & Contracts, ICT & Digital, Customer Contact, Revenues & Benefits, Health & Safety, and a range of Corporate Support services.
Company culture
At PSPS, we are driven by a clear mission: “Together, we will provide high-quality professional services, achieving outstanding performance, satisfaction, and confidence for our customers, communities, and colleagues.” We offer a vibrant, inclusive culture, generous pension, flexible hybrid working and career progression opportunities. Our teams enjoy regular events and recognition.
What do I get in return?
- Local Government Pension Scheme - With Generous Employer Contributions, you can enjoy peace of mind knowing you’re part of a scheme designed to provide financial security for life after work.
- Annual leave - Enjoy 26 days plus bank holidays and the option to purchase up to 5 days extra plus your birthday off, we also provide an option for you to flex when you take your bank holidays.
- Hybrid working - Coming together and learning from each other is important, through Hybrid working our employees can work from home and office, with a minimum of 2 days working in our offices per week.
- Wellbeing Support, Advice and Guidance - Emotional guidance can be accessed via our Employee Assistance Program though an online portal or over the telephone.
- Employee Benefits platform - Discounts at Highstreet retailers, days out, gifts, holidays and leisure discounts.
- Employment policies - including gender neutral Family Parental leave policy and Time off provisions to support those special and also challenging moments in our employees’ lives.
- Career progression - Opportunities for professional growth and development.
PSPS is an equal opportunities employer, we are committed to ensuring all recruitment processes are non-discriminatory and that no potential or current employee is treated unfairly and PSPS has also committed to be a Disability Confident employer.
PSPS reserve the right to change the closing date, depending on application numbers. Interviews will be arranged when suitable candidates apply which may be prior to the closing date.
Support Officer (Revenues and Benefits) in Spalding employer: PSPS
At PSPS, we pride ourselves on being an excellent employer, offering a vibrant and inclusive work culture that prioritises employee wellbeing and professional growth. With generous benefits such as a Local Government Pension Scheme, flexible hybrid working arrangements, and ample annual leave, our Support Officers in Horncastle or Spalding can thrive both personally and professionally while making a meaningful impact in their community.
StudySmarter Expert Advice🤫
We think this is how you could land Support Officer (Revenues and Benefits) in Spalding
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at PSPS. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like PSPS before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Support Officer (Revenues and Benefits) in Spalding
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to PSPS:Your cover letter is your chance to shine! Tell us why you want to work at PSPS specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at PSPS!
How to prepare for a job interview at PSPS
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
