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- Tasks: Assist customers with ferry bookings and provide top-notch sales support.
- Company: Join a friendly and growing team near Dover.
- Benefits: Competitive pay, dynamic work environment, and opportunities for growth.
- Other info: Fast-paced role with a supportive team atmosphere.
- Why this job: Fluent in German? Make a real impact while helping travellers!
- Qualifications: Fluency in German and strong organisational skills required.
The predicted salary is between 25000 - 30000 £ per year.
PSM Recruitment is delighted to be working on behalf of a well-established and growing organisation near Dover to recruit a German-speaking Ferry Booking Representative / Sales Support professional. This is an excellent opportunity to join a friendly and dynamic team of six, supporting customers with ferry reservations while delivering high-quality sales and customer service support. The successful candidate will be fluent in German, highly organised, and confident communicating with international clients in a fast-paced environment.
Key Responsibilities
- Handle ferry booking enquiries from English and German-speaking customers via phone, email, and live chat
- Process and charge bookings accurately before passing them to the administration team
- Provide expert sales support, advising customers on routes, schedules, and pricing
- Assist with booking amendments and cancellations in line with company policies
- Assess customer requirements and recommend suitable travel options, including upselling additional services where appropriate
- Maintain accurate records of all transactions and ensure compliance with relevant standards
- Liaise with internal departments such as finance and operations to ensure a smooth customer journey
- Deliver excellent customer service, responding promptly and professionally in both German and English
German Speaking Ferry Booking Representative in Dover employer: PSM Recruitment
Contact Detail:
PSM Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land German Speaking Ferry Booking Representative in Dover
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills in both German and English. Since you'll be dealing with international clients, being confident and clear in both languages will set you apart from other candidates.
✨Tip Number 3
Prepare for common interview questions related to customer service and sales support. Think about examples from your past experiences where you've excelled in these areas, and be ready to share them!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace German Speaking Ferry Booking Representative in Dover
Some tips for your application 🫡
Show Off Your Language Skills: Since this role is all about communicating with German-speaking customers, make sure to highlight your fluency in German. Use examples from your past experiences where you’ve successfully communicated in both German and English.
Tailor Your Application: Don’t just send a generic CV and cover letter. We want to see how your skills match the specific responsibilities listed in the job description. Mention your experience with customer service and sales support directly related to ferry bookings or similar roles.
Be Organised and Detail-Oriented: This role requires a high level of organisation. In your application, give us examples of how you’ve managed multiple tasks or bookings efficiently. Show us that you can keep accurate records and handle enquiries smoothly.
Apply Through Our Website: We encourage you to apply through our website for a seamless application process. It’s the best way for us to receive your details and get you into our system quickly. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at PSM Recruitment
✨Brush Up on Your Language Skills
Since the role requires fluency in both German and English, make sure to practice your language skills before the interview. Try to engage in conversations or even role-play scenarios related to ferry bookings to boost your confidence.
✨Know the Company Inside Out
Research the organisation thoroughly. Understand their services, values, and customer service approach. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Prepare for Customer Scenarios
Think about common customer queries related to ferry bookings and how you would handle them. Be ready to demonstrate your problem-solving skills and ability to upsell additional services during the interview.
✨Showcase Your Organisational Skills
As the job involves handling multiple bookings and enquiries, be prepared to discuss how you stay organised in a fast-paced environment. Share specific examples from your past experiences that highlight your ability to manage time and tasks efficiently.