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- Tasks: Assist customers with ferry bookings in German and English via phone, email, and chat.
- Company: Join a friendly and growing team near Dover in a dynamic work environment.
- Benefits: Enjoy a competitive salary, company pension, and generous annual leave.
- Other info: Fast-paced role with opportunities for teamwork and personal growth.
- Why this job: Make a real impact by providing excellent customer service and travel advice.
- Qualifications: Fluency in German and strong communication skills are essential.
The predicted salary is between 28000 - 28000 £ per year.
PSM Recruitment is delighted to be working on behalf of a well-established and growing organisation near Dover to recruit a German-speaking Ferry Booking Representative / Sales Support professional. This is an excellent opportunity to join a friendly and dynamic team of six, supporting customers with ferry reservations while delivering high-quality sales and customer service support. The successful candidate will be fluent in German, highly organised, and confident communicating with international clients in a fast-paced environment.
Key Responsibilities
- Handle ferry booking enquiries from English and German-speaking customers via phone, email, and live chat
- Process and charge bookings accurately before passing them to the administration team
- Provide expert sales support, advising customers on routes, schedules, and pricing
- Assist with booking amendments and cancellations in line with company policies
- Assess customer requirements and recommend suitable travel options, including upselling additional services where appropriate
- Maintain accurate records of all transactions and ensure compliance with relevant standards
- Liaise with internal departments such as finance and operations to ensure a smooth customer journey
- Deliver excellent customer service, responding promptly and professionally in both German and English
Skills & Experience
- Fluency in German is essential
- Strong verbal and written communication skills
- Excellent organisational skills with a high level of attention to detail
- Ability to work independently and collaboratively within a team
- Comfortable working in a fast-paced, customer-focused environment
Benefits
- Company pension
- Free on-site parking
- 22 days annual leave plus 8 bank holidays
- Salary £28,000 pa
Working Hours & Location
- Based on-site at offices near Dover
- Monday to Friday: 8:00am - 5:00pm (3 weeks out of 4)
- 8:30am - 5:30pm (1 week out of 4)
- One Saturday morning in 6 (9:00am - 12:00pm)
- One UK Bank Holiday (9:00am - 12:00pm)
German Speaking Ferry Booking Representative in Maidstone employer: PSM Recruitment Ltd
Contact Detail:
PSM Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land German Speaking Ferry Booking Representative in Maidstone
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent news. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your German! Since this role requires fluency, brush up on your language skills, especially in a customer service context. Role-play common scenarios with a friend to build your confidence.
✨Tip Number 3
Prepare questions to ask during the interview. This shows you're engaged and helps you determine if the company is the right fit for you. Think about what you want to know about the team dynamics or growth opportunities.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace German Speaking Ferry Booking Representative in Maidstone
Some tips for your application 🫡
Show Off Your Language Skills: Since this role is all about communicating with German-speaking customers, make sure to highlight your fluency in German. Use it in your application where appropriate, and don’t shy away from showcasing any relevant experience you have in customer service or sales.
Be Organised and Detail-Oriented: This job requires a high level of organisation and attention to detail. In your application, mention any experiences that demonstrate these skills. Whether it's managing bookings or handling customer queries, show us how you keep everything running smoothly!
Tailor Your Application: Make your application stand out by tailoring it to the job description. Use keywords from the listing, like 'customer service' and 'sales support', to show that you understand what we’re looking for. This will help us see that you’re a great fit for our team!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application directly, and it shows you’re keen on joining our friendly team. Don’t forget to double-check everything before hitting send!
How to prepare for a job interview at PSM Recruitment Ltd
✨Brush Up on Your German
Since the role requires fluency in German, make sure you're comfortable speaking and writing in the language. Practice common phrases related to customer service and ferry bookings, so you can respond confidently during the interview.
✨Know the Company Inside Out
Research the organisation thoroughly. Understand their services, values, and what sets them apart in the ferry booking industry. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Prepare for Customer Scenarios
Think about potential customer scenarios you might face in this role. Be ready to discuss how you would handle booking enquiries, amendments, or cancellations. Demonstrating your problem-solving skills will impress the interviewers.
✨Show Off Your Organisational Skills
This job requires excellent organisational abilities. Prepare examples from your past experiences where you've successfully managed multiple tasks or projects. Highlighting your attention to detail will reassure them that you can thrive in a fast-paced environment.