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- Tasks: Lead daily operations and drive team performance in a dynamic customs brokerage environment.
- Company: Join a leading customs brokerage with a focus on operational excellence.
- Benefits: Competitive salary, career growth opportunities, and a supportive team culture.
- Other info: Exciting opportunity for hands-on leaders looking to shape the future of the business.
- Why this job: Make a real impact by enhancing processes and developing talent in your team.
- Qualifications: Experience in operations management and strong leadership skills required.
The predicted salary is between 50000 - 50000 £ per year.
Location: Dover
Salary: 50,000 (Negotiable)
Job Type: Full-time, Permanent
PSM Recruitment is working with a leading customs brokerage business to recruit an experienced Operations Manager to take full responsibility for their Dover office. This is a senior, hands-on leadership role, acting as the first-line decision maker for the site and playing a key role in driving operational excellence, compliance, and team development.
The Role
You will oversee day-to-day operations, ensuring productivity, accuracy, and service delivery are aligned with wider business goals. A strong focus of the role is on departmental structure, process improvement, automation, and people development, working closely with team leaders, specialists, and senior leadership.
Key Accountabilities
- Full responsibility for the daily operational performance of the Dover office
- Ensure high standards of productivity, accuracy, and compliance across all teams
- Work closely with the Brokerage Director and leadership team to implement policies, procedures, and systems
- Line manage Team Leaders and Specialists, aligning objectives and supporting mentoring across the declarant network
- Design and implement a framework for specialist roles, including tailored job descriptions aligned to individual skill sets
- Oversee systems automation
Operations Manager in Kent employer: PSM Recruitment Ltd
Contact Detail:
PSM Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager in Kent
✨Tip Number 1
Network like a pro! Reach out to your connections in the customs brokerage field and let them know you're on the lookout for an Operations Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its operations. Understand their goals and challenges, and think about how your experience aligns with their needs. This will help you stand out as a candidate who’s genuinely interested in driving operational excellence.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss specific examples of how you've improved processes or developed teams in your previous roles. This is key for an Operations Manager position, so make sure you highlight your hands-on approach and results.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Operations Manager in Kent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations Manager role. Highlight your experience in managing teams, improving processes, and driving operational excellence. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our customs brokerage team. Share specific examples of your leadership and how you've successfully managed operations in the past.
Showcase Your Achievements: Don't just list your responsibilities; showcase your achievements! Use metrics and examples to demonstrate how you've improved productivity or compliance in previous roles. We love seeing tangible results!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it's super easy!
How to prepare for a job interview at PSM Recruitment Ltd
✨Know Your Operations Inside Out
Before the interview, make sure you thoroughly understand the operations of a customs brokerage. Familiarise yourself with key processes, compliance standards, and any recent changes in regulations that could impact the role. This will show your potential employer that you're not just interested in the position but are also knowledgeable about the industry.
✨Demonstrate Leadership Skills
As an Operations Manager, you'll be expected to lead teams effectively. Prepare examples from your past experiences where you've successfully managed teams, improved productivity, or implemented process improvements. Be ready to discuss how you can mentor and develop team leaders and specialists in the new role.
✨Align with Business Goals
Understand the company's wider business goals and think about how your role as Operations Manager can contribute to achieving them. During the interview, articulate how you plan to align daily operations with these objectives, ensuring that productivity and service delivery meet the company's standards.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with insightful questions about the company culture, team dynamics, and future projects. This not only shows your interest in the role but also helps you gauge if the company is the right fit for you. Ask about their approach to process improvement and automation, as these are key aspects of the role.