PSM Recruitment are seeking an experienced and ambitious Block Manager to join a local Estate Agency & Letting Agent in Dover . This is a fantastic opportunity for someone looking to progress their career and potentially take on a leadership role in the future. The role is office-based but involves regular site visits and client interactions.
The Client manages a diverse portfolio of residential flats and mixed-use properties, including commercial units. The team is dedicated to upholding industry standards, ensuring the highest level of service for leaseholders and freeholders alike.
Key Responsibilities:
- Oversee the management of residential blocks and mixed-use properties, ensuring compliance with all relevant legislation and industry standards.
- Act as the main point of contact for leaseholders, freeholders, and tenants, handling queries and resolving issues efficiently.
- Conduct regular site inspections and liaise with contractors for maintenance and repairs.
- Prepare and manage service charge budgets, ensuring transparency and accuracy.
- Oversee Section 20 consultations and major works projects in accordance with the Landlord and Tenant Act.
- Ensure health & safety compliance and risk assessments are up to date.
- Handle disputes and complaints professionally, including dealing with challenging individuals.
- Work collaboratively with the accounts team to ensure accurate financial reporting and debt collection.
- Maintain strong relationships with clients, fostering trust and long-term partnerships.
- Stay ahead of statutory changes and, in particular, guideclients through the minefield of fire regulations, ensuring compliance and best practices.
Requirements:
- Previous experience in residential block management is essential.
- Knowledge of ARMA or IPS standards, with relevant qualifications (or currently in training).
- Strong understanding of leasehold property management, service charges, and relevant legislation.
- Excellent communication and interpersonal skills, with the ability to manage difficult conversations effectively.
- Highly organised with strong problem-solving abilities.
- Ability to work independently and proactively in a fast-paced environment.
- Proficient in property management software (experience with MRI Qubeis desirable).
- Full UK driving license and willingness to travel for site visits.
- Some out of office hours working with regards to attending residents meeting and AGMs.
What they Offer:
- A dynamic and supportive work environment with a varied portfolionever a dull moment!
- Competitive salary based on experience and qualifications.
- Career progression opportunities, including potential leadership roles.
- Ongoing professional development and training support.
- Office-based role in Dover, serving the local community.
If you are an experienced Block Manager looking for an exciting challenge and the opportunity to grow within a well-established company, wed love to hear from you!
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Locations
Block Manager in Kent, Maidstone employer: PSM recruitment Ltd
At PSM Recruitment, we pride ourselves on being an excellent employer, offering a dynamic work environment in Ramsgate where our Maintenance Engineers can thrive. With a strong focus on employee growth and development, we provide ongoing training opportunities and encourage a culture of continuous improvement, ensuring that our team members are equipped with the skills they need to succeed. Our commitment to safety, quality, and collaboration fosters a supportive atmosphere, making it a rewarding place for engineers who are passionate about making a tangible impact in the manufacturing sector.
