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- Tasks: Lead customer service, manage orders, and coordinate logistics in a busy construction environment.
- Company: Join a fast-growing company in Dover, making a mark in the construction industry.
- Benefits: Enjoy free parking, a company pension, and annual leave.
- Why this job: Be the 'customer service champion' and thrive in a dynamic, supportive culture with growth opportunities.
- Qualifications: Strong organisational skills, customer service experience, and proficiency in computer systems required.
- Other info: Ideal for those who love multitasking and engaging with diverse people daily.
PSM Recruitment are looking for a Front Office Supervisor to join a successful, fast growing company based in Dover. This is a crucial role for the business, spanning Sales, Environmental agency compliance, Logistics, Credit Control & Administration. Future plans will drive more change in the structure of the company which will provide further opportunities. You will need to be comfortable working in a busy construction environment, where the ability to efficiently multi-task is a must. You will need to be confident and enjoy dealing with all kinds of different people both face to face and over the phone. In this role you will be the ‘customer service champion’, working hard to juggle priorities, solve issues and give the customers an experience that will have them coming back for more.
Job description
- Sales
- Dealing with customers (general public & small builders) both face to face and over the phone – pricing enquiries, advising, taking orders, resolving issues.
- Coordinating customer tipping in the yard by liaising between customers & yard staff.
- Taking orders from customer sites over the phone and via email.
- Maximising the experience for customers by taking ownership of their orders.
- Advise customers of any issues before they advise the company and offer solutions.
- Handle a limited quantity of shop sales – small tools, boots etc.
- Sending promotional emails & texts to generate business.
- Monitoring the build-up of customer orders to give early warning of ‘spikes’ in demand.
- Keep in regular contact with drivers to check on service levels.
- Use digital weighbridge to record weights of material tipped in yard and dispatched on trucks.
- Fully complete the relevant material ticket or waste transfer note.
- Monitor customer credit limits when taking orders to ensure there is credit available.
- Chase designated customers for payment to clear outstanding debts.
- Reconciling cash received with tickets.
- Raising customer invoices on a daily basis.
- Scanning & saving tickets.
- Updating Monthly Waste Return spreadsheet.
The ideal candidate will:
- Have the ability to work independently and as part of a team.
- Provide a high standard of customer service.
- Possess strong organisational skills, be able to work under pressure and manage workload efficiently.
- Be comfortable using computer systems, including excel and word.
- Have a positive, flexible & proactive attitude to develop the role and help push the business forward.
Benefits
- Free on-site parking.
- Company pension.
- Annual leave.
Salary £30,940 pa
Front Office Supervisor employer: PSM recruitment Ltd
Contact Detail:
PSM recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Supervisor
✨Tip Number 1
Familiarise yourself with the construction industry and its terminology. Understanding the basics of sales, logistics, and customer service in this sector will help you stand out during interviews.
✨Tip Number 2
Practice your multitasking skills in a busy environment. You might want to simulate scenarios where you handle multiple customer inquiries at once, as this is crucial for the Front Office Supervisor role.
✨Tip Number 3
Showcase your customer service skills by preparing examples of how you've successfully resolved issues in the past. This will demonstrate your ability to be the 'customer service champion' they are looking for.
✨Tip Number 4
Network with professionals in the construction and logistics sectors. Engaging with people who work in similar roles can provide insights and potentially lead to referrals that could help you land the job.
We think you need these skills to ace Front Office Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, logistics, and administration. Use specific examples that demonstrate your ability to multi-task and handle a busy environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your experience in dealing with customers face-to-face and over the phone, and how you can contribute to enhancing customer experiences.
Highlight Relevant Skills: In your application, emphasise skills such as strong organisational abilities, proficiency in computer systems like Excel and Word, and your proactive attitude. These are key attributes the company is looking for.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at PSM recruitment Ltd
✨Showcase Your Customer Service Skills
As a Front Office Supervisor, you'll be the 'customer service champion'. Prepare examples of how you've successfully handled customer inquiries or resolved issues in the past. Highlight your ability to juggle multiple tasks while maintaining a positive attitude.
✨Demonstrate Your Multi-Tasking Ability
This role requires efficient multi-tasking in a busy environment. Be ready to discuss specific situations where you've managed competing priorities effectively. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Familiarise Yourself with Logistics and Credit Control
Understanding logistics and credit control is crucial for this position. Brush up on basic concepts related to order management and customer credit limits. Being able to discuss these topics will show your preparedness and interest in the role.
✨Prepare Questions for the Interviewer
Interviews are a two-way street. Prepare thoughtful questions about the company's future plans and how the Front Office Supervisor role fits into those plans. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you.
