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- Tasks: Manage residential blocks and mixed-use properties while ensuring compliance and excellent service.
- Company: Local Estate Agency & Letting Agent in Dover with a supportive culture.
- Benefits: Competitive salary, career progression, and ongoing professional development.
- Why this job: Join a dynamic team and make a real impact in property management.
- Qualifications: Experience in block management and strong communication skills required.
- Other info: Exciting challenges and opportunities for leadership roles await you!
PSM Recruitment are seeking an experienced and ambitious Block Manager to join a local Estate Agency & Letting Agent in Dover. This is a fantastic opportunity for someone looking to progress their career and potentially take on a leadership role in the future. The role is office-based but involves regular site visits and client interactions. The Client manages a diverse portfolio of residential flats and mixed-use properties, including commercial units. The team is dedicated to upholding industry standards, ensuring the highest level of service for leaseholders and freeholders alike.
Key Responsibilities:
- Oversee the management of residential blocks and mixed-use properties, ensuring compliance with all relevant legislation and industry standards.
- Act as the main point of contact for leaseholders, freeholders, and tenants, handling queries and resolving issues efficiently.
- Conduct regular site inspections and liaise with contractors for maintenance and repairs.
- Prepare and manage service charge budgets, ensuring transparency and accuracy.
- Oversee Section 20 consultations and major works projects in accordance with the Landlord and Tenant Act.
- Ensure health & safety compliance and risk assessments are up to date.
- Handle disputes and complaints professionally, including dealing with challenging individuals.
- Work collaboratively with the accounts team to ensure accurate financial reporting and debt collection.
- Maintain strong relationships with clients, fostering trust and long-term partnerships.
- Stay ahead of statutory changes and guide clients through the minefield of fire regulations, ensuring compliance and best practices.
Requirements:
- Previous experience in residential block management is essential.
- Knowledge of ARMA or IPS standards, with relevant qualifications (or currently in training).
- Strong understanding of leasehold property management, service charges, and relevant legislation.
- Excellent communication and interpersonal skills, with the ability to manage difficult conversations effectively.
- Highly organised with strong problem-solving abilities.
- Ability to work independently and proactively in a fast-paced environment.
- Proficient in property management software (experience with MRI Qube is desirable).
- Full UK driving license and willingness to travel for site visits.
- Some out of office hours working with regards to attending residents meeting and AGMs.
What they Offer:
- A dynamic and supportive work environment with a varied portfolio - never a dull moment!
- Competitive salary based on experience and qualifications.
- Career progression opportunities, including potential leadership roles.
- Ongoing professional development and training support.
- Office-based role in Dover, serving the local community.
If you are an experienced Block Manager looking for an exciting challenge and the opportunity to grow within a well-established company, we'd love to hear from you!
Block Property Manager in Dover employer: PSM recruitment Ltd
Contact Detail:
PSM recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Block Property Manager in Dover
✨Tip Number 1
Network like a pro! Attend local property management events or join online forums where you can connect with other Block Managers. Building relationships in the industry can lead to job opportunities that aren't even advertised.
✨Tip Number 2
Show off your expertise! When you get the chance to chat with potential employers, share your knowledge about ARMA or IPS standards and how you've successfully managed service charge budgets in the past. This will set you apart from the competition.
✨Tip Number 3
Be proactive! If you see a job opening that excites you, don’t wait for the perfect moment. Apply through our website and follow up with a friendly email expressing your enthusiasm. It shows initiative and can make a great impression.
✨Tip Number 4
Prepare for those tricky questions! Think about how you would handle disputes or challenging conversations with clients. Practising your responses can help you feel more confident during interviews and demonstrate your problem-solving skills.
We think you need these skills to ace Block Property Manager in Dover
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Block Property Manager role. Highlight your previous experience in residential block management and any relevant qualifications. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about property management and how you can contribute to our team. Keep it engaging and personal – we love a bit of personality!
Showcase Your Communication Skills: Since this role involves regular client interactions, make sure to demonstrate your excellent communication skills in your application. Whether it's through your writing style or examples of past experiences, let us know how you handle difficult conversations.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come through our own platform!
How to prepare for a job interview at PSM recruitment Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of residential block management and relevant legislation. Familiarise yourself with ARMA or IPS standards, as well as the specifics of service charges and leasehold property management. This will show that you're not just interested in the role but also understand the industry.
✨Showcase Your Communication Skills
As a Block Property Manager, you'll be the main point of contact for leaseholders and tenants. Prepare examples of how you've handled difficult conversations or resolved disputes in the past. This will demonstrate your excellent communication and interpersonal skills, which are crucial for the role.
✨Be Ready to Discuss Problem-Solving
Think of specific instances where you've had to solve problems independently or proactively. Whether it’s managing a tricky site inspection or dealing with a challenging client, having these examples ready will highlight your strong problem-solving abilities and organisational skills.
✨Understand the Company Culture
Research the local Estate Agency & Letting Agent and their approach to property management. Understanding their values and how they serve the community can help you tailor your responses during the interview, showing that you’re a great fit for their dynamic and supportive work environment.
