At a Glance
- Tasks: Lead and manage operations at two vibrant coffee and dessert shops.
- Company: Dynamic café chain focused on quality and customer satisfaction.
- Benefits: Competitive pay, employee discounts, and flexible working hours.
- Other info: Great opportunities for career progression and multi-site management experience.
- Why this job: Join a passionate team and make a real impact on business growth.
- Qualifications: Experience in hospitality and strong leadership skills required.
The predicted salary is between 25020 - 26420 € per year.
We are seeking an experienced and driven Supervisor/Manager to oversee operations across two coffee and dessert shop locations. This is a key role for someone with strong café or dessert shop experience who can confidently manage staff, handle fast-paced order environments, and focus on consistently delivering excellent customer service. A major part of this role will be to increase sales, reduce wastage, and drive overall profitability across both stores. The ideal candidate will also help grow our wholesale cake customer base, promoting our products and building ongoing relationships.
Key Responsibilities:
- Oversee day-to-day operations across both store locations, ensuring consistency and smooth workflow.
- Lead, motivate, and manage staff, providing training, guidance, and support.
- Handle and monitor orders from delivery platforms, ensuring accuracy and timely preparation.
- Actively work on increasing sales, identifying opportunities for upselling and store growth.
- Implement strategies to reduce wastage and improve cost efficiency.
- Help expand our wholesale cake sales, reaching out to potential clients and maintaining relationships with existing customers.
- Monitor stock levels, place orders, and manage inventory effectively.
- Maintain high standards of cleanliness, service quality, and food safety.
- Assist with scheduling, rota planning, and staff communication.
- Support with new menu items, promotions, and seasonal product launches.
Requirements:
- Proven experience in a coffee shop, dessert shop, or similar hospitality environment.
- Strong supervisory or management experience, ideally across multiple sites.
- Confident working with delivery platforms.
- Excellent communication and leadership skills.
- Ability to work under pressure in a fast-paced environment.
- Highly organised, proactive, and focused on business improvement.
- Experience in sales development or customer outreach is a bonus, especially for wholesale products.
- A commitment to maintaining exceptional customer service.
What We Offer:
- Competitive pay based on experience.
- A supportive and collaborative team environment.
- Opportunities to contribute to business growth and long-term development.
- Multi-site management experience with room for progression.
Job Types: Full-time, Temp to perm
Contract length: 3 months
Pay: £25,020.00-£26,420.00 per year
Benefits: Employee discount, Flexitime
Work Location: In person
Job Title: Coffee employer: PSM Estates
Join our dynamic team as a Supervisor/Manager in the vibrant coffee and dessert shop sector, where you'll thrive in a supportive and collaborative environment. We offer competitive pay, employee discounts, and the chance to develop your career through multi-site management experience, all while contributing to our business growth and delivering exceptional customer service. With opportunities for progression and a focus on teamwork, this role is perfect for those looking to make a meaningful impact in a fast-paced setting.
StudySmarter Expert Advice🤫
We think this is how you could land Job Title: Coffee
✨Tip Number 1
Network like a pro! Reach out to your connections in the coffee and dessert industry. Attend local events or join online groups where you can meet potential employers or fellow professionals who might know of openings.
✨Tip Number 2
Show off your skills! If you have experience managing staff or increasing sales, be ready to share specific examples during interviews. We want to hear about how you’ve made a difference in previous roles.
✨Tip Number 3
Be proactive! Don’t just wait for job postings. Reach out directly to coffee shops or dessert places you admire. Express your interest and ask if they’re looking for someone with your skills.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Job Title: Coffee
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in coffee shops or dessert shops. We want to see how your skills match the role, so don’t be shy about showcasing your supervisory experience and any achievements in sales growth.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about the coffee and dessert industry. Share specific examples of how you've led teams or improved operations in previous roles.
Showcase Your Customer Service Skills:Since delivering excellent customer service is key for us, make sure to include any relevant experiences where you’ve gone above and beyond for customers. We love candidates who can demonstrate their commitment to customer satisfaction!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at PSM Estates
✨Know Your Coffee and Desserts
Make sure you brush up on your knowledge of coffee and dessert trends. Be ready to discuss your favourite products and how you would promote them. This shows your passion for the industry and helps you connect with the interviewers.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed teams in the past. Highlight specific situations where you motivated staff or improved team performance. This will demonstrate your ability to lead and inspire others in a fast-paced environment.
✨Understand the Business Metrics
Familiarise yourself with key performance indicators like sales growth, wastage reduction, and customer satisfaction. Be ready to discuss how you would implement strategies to improve these metrics across both locations.
✨Be Ready for Scenario Questions
Expect questions about handling busy periods or resolving customer complaints. Think through your responses ahead of time, focusing on your problem-solving skills and commitment to excellent customer service.
