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- Tasks: Lead a dynamic team ensuring accurate and timely clinical report delivery.
- Company: Join Psicon, a leading neurodevelopmental service supporting the NHS.
- Benefits: Enjoy 32 days annual leave, flexible working, and fun perks like Pastry Mondays!
- Why this job: Make a real difference in healthcare while developing your leadership skills.
- Qualifications: 2+ years of team management experience and strong organisational skills required.
- Other info: Vibrant work culture focused on trust, integrity, and employee well-being.
The predicted salary is between 36000 - 60000 £ per year.
About Us
Psicon is a specialist neurodevelopmental service working collaboratively with various NHS trusts to provide autism and ADHD assessments. We are an independent organisation, but most of our work is for the NHS, whom we are proud to support. Psicon is committed to offering the best psychological support and healthcare available. We take an innovative approach to the delivery of our services and ensure that they are of the highest standards in the industry.
About The Role
We have an exciting opportunity for a Team Lead to join our Reports team. This role involves overseeing the reports administration process, ensuring accuracy, compliance, and timely delivery of clinical reports, while managing and supporting a team of administrators. The role is based in the centre of Canterbury, Kent (Please note there is no onsite parking). We operate a 7 days a week service with the core working week for this role Monday-Friday, hours are 09:00-17:00 (30 minute break) with 4 days in office /1 day WfH (37.5h contract). Candidates will also be asked to work approx. 1 weekend day every 4 weeks, to provide "on call" management support to the weekend teams.
Principal duties and responsibilities:
- Line management of the Reports team, including regular supervision, appraisals, and performance development.
- Oversee daily report workflows to ensure timely completion and compliance with KPIs.
- Escalate issues related to report quality, turnaround times, and clinician input to relevant stakeholders.
- Collaborate with contract coordinators to monitor and audit report performance.
- Respond to escalated queries from the assessment reports inbox.
- Lead on quality assurance checks for formatted reports, ensuring accuracy and consistency.
- Input and oversee data entry into spreadsheets and clinical systems.
- Support the Service Manager with feedback, complaints, and service improvements.
Person Specification:
- Proven experience of team management, a minimum of 2 years is required.
- Strong organisational skills and proven experience working in a target-driven or KPI-focused environment.
- Excellent attention to detail and accuracy in report formatting and proofreading.
- Excellent interpersonal and communication skills.
Working at Psicon
We value our employees as an integral part of our service delivery and believe in recruiting and investing in the best employees. We pride ourselves in providing our employees with the opportunities and resources to achieve their potential. We are keen to provide a vibrant, fun yet challenging working environment for our team who share in our core values of trust, integrity, commitment and kindness and work collaboratively to achieve our company goals of:
- The best possible customer service.
- The most efficient and effective clinical work.
- A thriving and engaged workforce.
- A truly inclusive organisation.
Benefits Include:
- Annual leave of 32 days a year (inclusive of bank holidays).
- Flexible annual leave scheme providing the ability to buy or sell back additional days.
- Well-being days.
- Birthday lie in.
- Pension scheme (with the option of enhancing via salary sacrifice).
- Cycle to work scheme.
- Employee Perks via Psiconnect – our reward gateway packed with discounts.
- Access to the Blue Light Card membership.
- Pastry Mondays.
- Funded social events.
- Staff well-being bursary scheme.
Additional Information / Contacting Us
For further information please email or call the Psicon Recruitment Team for more information. Should you wish to discuss any reasonable adjustments or assistance you might need in the application or interview process, please contact our Recruitment Team and we will do our best to support you. Please note, Psicon operate a ‘safer recruitment’ policy and will require candidates to undergo full referencing (covering a 3-year period), an enhanced DBS check, provide evidence of up-to-date mandatory training, the right to live and work in the UK.
Team Lead (Reports) employer: Psicon Ltd
Contact Detail:
Psicon Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Lead (Reports)
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Psicon on LinkedIn. A friendly chat can give you insider info about the company culture and what they really value in a Team Lead.
✨Tip Number 2
Prepare for the interview by brushing up on your team management skills. Think of specific examples where you've led a team to success, especially in a target-driven environment. We love hearing about real experiences!
✨Tip Number 3
Show off your attention to detail! During the interview, be ready to discuss how you ensure accuracy in reports. Maybe even bring a sample of your work (if appropriate) to demonstrate your skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Psicon.
We think you need these skills to ace Team Lead (Reports)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Team Lead role. Highlight your experience in team management and any relevant skills that match the job description. We want to see how you can bring your unique flair to our Reports team!
Showcase Your Attention to Detail: Since accuracy is key in this role, don’t forget to showcase your attention to detail. Use examples from your past work where you ensured compliance and quality in report formatting. This will help us see you as a perfect fit for the position!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for supporting the NHS and how your values align with ours at Psicon. Let us know why you’re excited about the opportunity to lead our Reports team.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of it. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Psicon Ltd
✨Know Your Stuff
Before the interview, make sure you understand Psicon's mission and values. Familiarise yourself with their approach to autism and ADHD assessments. This will help you demonstrate your alignment with their goals and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a Team Lead, you'll need to highlight your experience in team management. Prepare specific examples of how you've successfully led a team, handled performance appraisals, or resolved conflicts. This will give the interviewers confidence in your ability to manage the Reports team effectively.
✨Be Detail-Oriented
Given the emphasis on accuracy and compliance in report administration, be ready to discuss your attention to detail. You might want to share examples of how you've ensured quality in previous roles, especially when it comes to report formatting and proofreading.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the team dynamics at Psicon. Inquire about their current challenges in report management or how they measure success in this position. This shows your proactive attitude and genuine interest in contributing to their success.
