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- Tasks: Manage daily operations, ensuring a welcoming environment and supporting the team.
- Company: Psicon provides specialist neurodevelopmental services for autism and ADHD assessments, primarily for the NHS.
- Benefits: Enjoy 32 days of annual leave, flexible leave options, well-being days, and fun perks like free breakfast.
- Why this job: Join a vibrant team dedicated to delivering top-notch healthcare while fostering a supportive and inclusive culture.
- Qualifications: Experience in operational roles, strong communication skills, and a desire to learn about the NHS structure.
- Other info: Some weekend work may be required; we support your growth with training and development opportunities.
The predicted salary is between 30000 - 42000 £ per year.
About Us
Psicon is a specialist neurodevelopmental service working both privately and with various NHS trusts to provide autism and ADHD assessments. We are an independent organisation, but most of our work is for the NHS, whom we are proud to support. Assessments are carried out by our team of associate clinicians from a range of clinical backgrounds, in satellite clinics across the country and remotely. Psicon is committed to offering the best psychological support and healthcare available. We take an innovative approach to the delivery of our services and ensure that they are of the highest standards in the industry.
About The Role
In this role, the Office Manager will oversee daily operations, ensuring a welcoming environment for patients and visitors, managing supplies, and supporting the team. They will also work closely with key departments to maintain high standards, monitor performance, and ensure smooth clinic operations.
Principle duties and responsibilities will include but not limited to:
- Meeting and greeting clients, patients, families and other visitors.
- Ensuring all visitors are signed in and have appropriate visitor passes.
- Ensuring waiting areas are a calm, welcoming, clean and tidy environment.
- Maintaining oversight of all tasks and processes within the Front of House service.
- Assisting administrators with daily / weekly completion of tasks such as answering and handling telephone calls, managing incoming and outgoing post, scanning and uploading clinical documents or visitor documents and uploading to the appropriate area of the business.
- Working within and supporting to maintain KPIs in collaboration with the Quality Management team.
- Completing regular audits of designated team to ensure regulated activity is completed as defined within the Company's protocols, NICE guidelines and CQC regulations.
Person Specification
- Ability to collate, present, and interpret data or desire to learn.
- Understanding of NHS structure (e.g. NHS England, CCGs, NHS trusts) or desire to learn.
- Demonstrable experience within an operational role led by targets/trajectories.
- Ability to work with both details and 'the bigger picture'.
- Ability to lead and motivate a team to ensure optimal productivity and achievement of targets.
- Confidence to liaise with internal and external managers (e.g. service manager, commissioning managers, CAMHS managers).
- Ability to communicate verbally and in written form clearly and in line with Psicon core values.
- Confidence to raise concerns with management if targets/KPIs are not being met or at risk of not being met.
- Ability to enhance business development including creation of growth strategies.
- Confident in presenting information and data to wider team where required.
- Some weekend working may be required to cover every other Saturday or Sunday if needed.
Working at Psicon
We value our employees as an integral part of our service delivery and believe in recruiting and investing in the best employees. We pride ourselves in providing our employees with the opportunities and resources to achieve their potential. We are keen to provide a vibrant, fun yet challenging working environment for our team who share in our core values of trust, integrity, commitment and kindness and work collaboratively to achieve our company goals of:
- The best possible customer service.
- The most efficient and effective clinical work.
- A thriving and engaged workforce.
- A truly inclusive organisation.
Benefits Include
- Enhanced annual leave of 32 days a year (inclusive of bank holidays).
- Flexible annual leave scheme providing the ability to buy or sell back additional days.
- Well-being days.
- Pension scheme (with the option of enhancing via salary sacrifice).
- Cycle to work scheme.
- Birthday lie in.
- Free breakfast, including 'pastry Mondays'.
- Funded social events.
- Staff well-being bursary scheme.
Additional Information / Contacting Us
For further information please email recruitment@psicon.co.uk or call the Psicon Recruitment Team on 01227 202155 for more information. Should you wish to discuss any reasonable adjustments or assistance you might need in the application or interview process, please contact our Recruitment Team and we will do our best to support you. Please note, Psicon operate a ‘safer recruitment’ policy and will require candidates to undergo full referencing (covering a 3-year period), an enhanced DBS check, provide evidence of up-to-date mandatory training, the right to live and work in the UK.
Office Manager employer: Psicon Ltd
Contact Detail:
Psicon Ltd Recruiting Team
recruitment@psicon.co.uk
StudySmarter Expert Advice 🤫
We think this is how you could land Office Manager
✨Tip Number 1
Familiarise yourself with the NHS structure and how it operates. Understanding the roles of NHS England, CCGs, and NHS trusts will give you an edge in discussions during interviews.
✨Tip Number 2
Showcase your ability to manage operations effectively by preparing examples of how you've previously improved processes or met targets in past roles. This will demonstrate your capability to handle the responsibilities of the Office Manager position.
✨Tip Number 3
Highlight your experience in leading teams and motivating staff. Be ready to discuss specific strategies you've used to enhance productivity and achieve goals, as this aligns with Psicon's values.
✨Tip Number 4
Prepare to discuss your approach to maintaining a welcoming environment for patients and visitors. Think about how you can contribute to creating a calm and tidy atmosphere, which is crucial for the role.
We think you need these skills to ace Office Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in facilities management and operational roles. Emphasise any previous work with healthcare organisations or similar environments, showcasing your ability to manage daily operations effectively.
Craft a Compelling Cover Letter: Write a cover letter that reflects your understanding of Psicon's mission and values. Mention specific examples from your past experiences that demonstrate your ability to create a welcoming environment and manage team performance.
Highlight Relevant Skills: In your application, focus on skills that align with the job description, such as data interpretation, team leadership, and communication. Provide concrete examples of how you've successfully used these skills in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Office Manager role.
How to prepare for a job interview at Psicon Ltd
✨Understand the Company and Its Values
Before your interview, take some time to research Psicon and its core values. Familiarise yourself with their commitment to providing high-quality psychological support and healthcare, as well as their innovative approach. This will help you align your answers with what they value in an employee.
✨Showcase Your Organisational Skills
As an Office Manager, you'll need to demonstrate strong organisational abilities. Be prepared to discuss specific examples from your past experience where you've successfully managed operations, maintained a welcoming environment, or improved processes. Highlight your attention to detail and ability to oversee multiple tasks.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle real-life situations in the office. For instance, think about how you would manage a busy reception area or deal with a dissatisfied visitor. Practising these scenarios can help you articulate your problem-solving skills effectively during the interview.
✨Communicate Clearly and Confidently
Effective communication is key in this role. During the interview, make sure to express your thoughts clearly and confidently. Practice articulating your experiences and how they relate to the job requirements. This will demonstrate your ability to communicate well with both internal teams and external visitors.
