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- Tasks: Lead the Clinician Support Team, ensuring smooth clinical operations and supporting associate clinicians.
- Company: Psicon is a leading neurodevelopmental service providing autism and ADHD assessments, proudly supporting the NHS.
- Benefits: Enjoy 32 days of annual leave, flexible working, well-being days, and fun team events.
- Why this job: Join a vibrant team dedicated to making a difference in mental health care with a supportive culture.
- Qualifications: Experience in health, social care, or education; strong IT skills; and knowledge of neurodevelopmental conditions required.
- Other info: Hybrid work model with a minimum of 3 days on-site; commitment to employee well-being and development.
The predicted salary is between 30000 - 42000 £ per year.
1 day ago Be among the first 25 applicants
This range is provided by Psicon Ltd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Internal Clinical Team
Hybrid
Employed
37.5
Canterbury
CT1 2XJ
About Us
Psicon is a specialist neurodevelopmental service working both privately and with various NHS trusts to provide autism and ADHD assessments. We are an independent organisation, but most of our work is for the NHS, whom we are proud to support. Assessments are carried out by our team of associate clinicians from a range of clinical backgrounds, in satellite clinics across the country and remotely. Psicon is committed to offering the best psychological support and healthcare available. We take an innovative approach to the delivery of our services and ensure that they are of the highest standards in the industry.
About The Role
The roles are based in the centre of Canterbury, Kent.
The core hours are 09:00-17:30 (37.5 hours). The typical working week for administrative staff is Monday-Friday however our clinics run 7 days a week so variations to include weekend days can be considered. There is a minimum requirement of 3 days a week on site and other days worked from home.
The successful candidate will have worked in a similar role supporting professionals from health, social care or education setting. They will be highly organised with strong I.T skills and an ability to work independently whilst respecting organisational protocols.
Principle duties and responsibilities will include but not limited to:
- Working closely with the Clinician Support Team Manager and Operational departments to support the effective and efficient running of all clinical activities across a range of locations, including remote access.
- Act as the initial point of contact for clinician enquiries, liaising between associate clinicians, and other Psicon departments, to sign post accordingly.
- Offer a high level of support to associate clinicians with regards to IT and clinical operations systems to ensure procedures are understood and followed.
- In collaboration with Clinician Support Team Manager and Quality and Operations departments, support clinicians to respond in a timely manner to complaints, non-conformances/deviations, adverse incidents and near misses.
- In collaboration with the clinic coordinators and bookings team help facilitate complex assessment appointments requiring clinicians with specific skill sets.
Person Specification
- Able to demonstrate behaviours consistent with Psicon’s core values of trust, integrity, commitment and kindness.
- Experience in a role supporting professionals from health, social care or education setting.
- Well-developed awareness of neurodevelopmental conditions (autism and ADHD).
- The ability to communicate professionally and confidently with a range of clinicians (doctors, clinical psychologists, speech and language therapists etc).
- Well -organised with an ability to prioritise tasks and problem solve.
- Ability to collate, present, and interpret information from a variety of sources.
- Strong IT and written skills.
Working at Psicon
We value our employees as an integral part of our service delivery and believe in recruiting and investing in the best employees. We pride ourselves in providing our employees with the opportunities and resources to achieve their potential. We are keen to provide a vibrant, fun yet challenging working environment for our team who share in our core values of trust, integrity, commitment and kindness and work collaboratively to achieve our company goals of;
- The best possible customer service.
- The most efficient and effective clinical work.
- A thriving and engaged workforce.
- A truly inclusive organisation.
Benefits Include
- Enhanced annual leave of 32 days a year (inclusive of bank holidays).
- Flexible annual leave scheme providing the ability to buy or sell back additional days.
- Well-being days.
- Pension scheme (with the option of enhancing via salary sacrifice).
- Cycle to work scheme.
- Birthday lie in.
- Free breakfast, including \’pastry Mondays\’.
- Funded social events.
- Staff well-being bursary scheme.
Additional Information / Contacting Us
- For further information please email recruitment@psicon.co.uk or call the Psicon Recruitment Team on 01227 202155 for more information.
- Should you wish to discuss any reasonable adjustments or assistance you might need in the application or interview process, please contact our Recruitment Team and we will do our best to support you.
- Please note, Psicon operate a ‘safer recruitment’ policy and will require candidates to undergo full referencing (covering a 3-year period), an enhanced DBS check, provide evidence of up-to-date mandatory training, the right to live and work in the UK.
Seniority level
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Seniority level
Entry level
Employment type
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Employment type
Full-time
Job function
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Job function
Information Technology
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Industries
Mental Health Care
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Clinician Support Team Lead employer: Psicon Ltd
Contact Detail:
Psicon Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Clinician Support Team Lead
✨Tip Number 1
Familiarise yourself with neurodevelopmental conditions, particularly autism and ADHD. Understanding these areas will not only help you in the interview but also demonstrate your commitment to the role and the values of Psicon.
✨Tip Number 2
Network with professionals in the health, social care, or education sectors. Engaging with individuals who have experience in similar roles can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss your organisational skills and problem-solving abilities. Think of specific examples from your past experiences where you successfully managed tasks or resolved issues, as this is crucial for the Clinician Support Team Lead role.
✨Tip Number 4
Research Psicon’s core values of trust, integrity, commitment, and kindness. Be ready to articulate how your personal values align with theirs during the interview, showcasing that you are a good cultural fit for the team.
We think you need these skills to ace Clinician Support Team Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in supporting professionals from health, social care, or education settings. Emphasise your organisational skills and IT proficiency, as these are key for the Clinician Support Team Lead role.
Craft a Strong Cover Letter: In your cover letter, express your understanding of neurodevelopmental conditions like autism and ADHD. Mention how your values align with Psicon’s core values of trust, integrity, commitment, and kindness.
Showcase Communication Skills: Demonstrate your ability to communicate professionally with various clinicians. Use specific examples from your past experiences where you successfully liaised between different departments or professionals.
Highlight Problem-Solving Abilities: Provide examples of how you've prioritised tasks and solved problems in previous roles. This will show that you can handle the responsibilities of supporting clinical operations effectively.
How to prepare for a job interview at Psicon Ltd
✨Understand Psicon's Values
Before your interview, make sure you understand and can articulate Psicon's core values: trust, integrity, commitment, and kindness. Be prepared to give examples of how you've demonstrated these values in your previous roles.
✨Showcase Your Relevant Experience
Highlight your experience supporting professionals in health, social care, or education settings. Be ready to discuss specific situations where you successfully managed clinician enquiries or facilitated complex appointments.
✨Demonstrate IT Proficiency
Since strong IT skills are crucial for this role, be prepared to discuss your experience with clinical operations systems. You might even want to mention any specific software you’ve used that could be relevant to the position.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and organisational skills. Think of scenarios where you had to prioritise tasks or handle complaints effectively, and be ready to share those experiences.
