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- Tasks: Support clinicians in autism and ADHD assessments with admin tasks and communication.
- Company: Psicon is a leading neurodevelopmental service dedicated to autism and ADHD assessments for the NHS.
- Benefits: Enjoy 32 days of annual leave, flexible working, well-being days, and fun social events.
- Why this job: Join a vibrant team committed to trust, integrity, and making a real impact in healthcare.
- Qualifications: Experience in health or social care, strong IT skills, and knowledge of neurodevelopmental conditions preferred.
- Other info: Hybrid work model: 3 days in the office, 2 days remote.
The predicted salary is between 30000 - 42000 £ per year.
About Us
Psicon is a specialist neurodevelopmental service working collaboratively with various NHS trusts to provide autism and ADHD assessments. We are an independent organisation, but most of our work is for the NHS, whom we are proud to support. Psicon is committed to offering the best psychological support and healthcare available. We take an innovative approach to the delivery of our services and ensure that they are of the highest standards in the industry.
About The Role
The Clinical Administrator will be able to adapt to a very demanding and complex clinical service, offering support to a range of clinicians working across our Autism and ADHD assessment services. They must have experience in health, social care, or have worked in clinical service environment and must have strong IT and communication skills.
Principle duties and responsibilities will include but not limited to:
- Monitoring clinical team\’s email inbox and responding to email enquiries/escalating to relevant team member where appropriate.
- Supporting clinical and safeguarding teams with administrative tasks such as minuting meetings and taking actions, diary management and monitoring work flow.
- Supporting with the drafting of clinical policies and procedures.
- Supporting with undertaking clinical audits against KPIs.
- Logging and recording all risk and safeguarding concerns and liaising with internal teams and external services (such as GPs) to join up care.
- Ensuring that the highest level of customer service is provided to every individual you have contact with in the role, in line with Psicon’s organisational goals.
- Completing detailed and accurate records of every client contact.
- Effectively managing situations where conflict may arise.
- Escalating more complex enquiries to the appropriate colleague.
- Accurately and efficiently uploading documentation to online patient management system.
- Liaising with GPs/other services and professionals where relevant via telephone and email.
- Effectively using online patient management system to move patients through their journey with Psicon.
Person Specification
- Able to demonstrate behaviours consistent with Psicon’s core values of trust, integrity, commitment and kindness.
- Experience in a role supporting professionals from a health, social care or educational setting.
- Knowledge of neurodevelopmental conditions (autism and ADHD) a distinct advantage.
- The ability to communicate professionally and confidently with a range of clinicians (doctors, clinical psychologists, speech and language therapists etc.).
- Well-organised with an ability to prioritise tasks and problem solve.
- Ability to collate, present, and interpret information from a variety of sources.
- Strong IT and written skills.
- Hybrid 3 days in clinic / office location and 2 days WFH.
Working at Psicon
We value our employees as an integral part of our service delivery and believe in recruiting and investing in the best employees. We pride ourselves in providing our employees with the opportunities and resources to achieve their potential. We are keen to provide a vibrant, fun yet challenging working environment for our team who share in our core values of trust, integrity, commitment and kindness and work collaboratively to achieve our company goals of;
- The best possible customer service
- The most efficient and effective clinical work
- A thriving and engaged workforce
- A truly inclusive organisation.
Benefits Include
- Enhanced annual leave of 32 days a year (inclusive of bank holidays).
- Flexible annual leave scheme providing the ability to buy or sell back additional days.
- Well-being days.
- Pension scheme (with the option of enhancing via salary sacrifice).
- Cycle to work scheme.
- Birthday lie in.
- Free breakfast, including \’pastry Mondays\’.
- Funded social events.
- Staff well-being bursary scheme.
Additional Information / Contacting Us
- For further information please email recruitment@psicon.co.uk or call the Psicon Recruitment Team on 01227 202155 for more information.
- Should you wish to discuss any reasonable adjustments or assistance you might need in the application or interview process, please contact our Recruitment Team and we will do our best to support you.
- Please note, Psicon operate a ‘safer recruitment’ policy and will require candidates to undergo full referencing (covering a 3-year period), an enhanced DBS check, provide evidence of up-to-date mandatory training, the right to live and work in the UK.
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Clinical Administrator employer: Psicon Ltd
Contact Detail:
Psicon Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Clinical Administrator
✨Tip Number 1
Familiarise yourself with neurodevelopmental conditions, particularly autism and ADHD. Understanding these conditions will not only help you in the role but also demonstrate your commitment to the field during interviews.
✨Tip Number 2
Network with professionals in the health and social care sectors. Attend relevant workshops or seminars to meet clinicians and administrators who can provide insights into the role and potentially refer you to opportunities.
✨Tip Number 3
Showcase your IT skills by becoming proficient in common patient management systems. If possible, get hands-on experience with software used in clinical settings to make yourself a more attractive candidate.
✨Tip Number 4
Prepare for potential interview scenarios by practising how to handle conflict and difficult situations. Think of examples from your past experiences where you successfully managed similar challenges.
We think you need these skills to ace Clinical Administrator
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Clinical Administrator at Psicon. Familiarise yourself with their services and the specific skills required, such as strong IT and communication abilities.
Tailor Your CV: Customise your CV to highlight relevant experience in health, social care, or clinical environments. Emphasise your organisational skills, ability to manage tasks, and any experience with neurodevelopmental conditions like autism and ADHD.
Craft a Compelling Cover Letter: Write a cover letter that reflects your understanding of Psicon's values and mission. Discuss how your skills align with their needs and provide examples of how you've demonstrated trust, integrity, commitment, and kindness in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application materials for spelling and grammatical errors. A well-presented application shows attention to detail, which is crucial for the role of Clinical Administrator.
How to prepare for a job interview at Psicon Ltd
✨Know the Company
Before your interview, take some time to research Psicon. Understand their mission, values, and the services they provide, especially in relation to autism and ADHD assessments. This will help you align your answers with their goals and demonstrate your genuine interest in the role.
✨Highlight Relevant Experience
Make sure to emphasise any previous experience you have in health, social care, or clinical environments. Be prepared to discuss specific examples of how you've supported professionals in these settings, as this is crucial for the Clinical Administrator role.
✨Showcase Your IT Skills
Since strong IT skills are essential for this position, be ready to talk about your proficiency with various software and online patient management systems. If you have experience with specific tools, mention them and explain how you've used them effectively in past roles.
✨Demonstrate Communication Skills
Effective communication is key in this role. Prepare to discuss how you've successfully communicated with a range of professionals, including clinicians and external services. You might also want to share examples of how you've managed conflict or escalated issues appropriately.