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- Tasks: Join our Client Engagement team, answering calls and emails while providing top-notch customer service.
- Company: Psicon is a leading neurodevelopmental service supporting NHS trusts with autism and ADHD assessments.
- Benefits: Enjoy 32 days of annual leave, flexible working, well-being days, and fun social events.
- Why this job: Be part of a vibrant, inclusive culture that values your contributions and promotes personal growth.
- Qualifications: Customer service experience, excellent communication skills, and the ability to thrive under pressure are essential.
- Other info: Work hybrid in Canterbury with opportunities for professional development and a supportive team environment.
The predicted salary is between 28800 - 43200 £ per year.
1 day ago Be among the first 25 applicants
This range is provided by Psicon Ltd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
RTC Services
Hybrid
Employed
37.5
Canterbury
CT1 2XJ
About Psicon
Psicon is a specialist neurodevelopmental service working collaboratively with various NHS trusts to provide autism and ADHD assessments. We are an independent organisation, but most of our work is for the NHS, whom we are proud to support. Psicon is committed to offering the best psychological support and healthcare available. We take an innovative approach to the delivery of our services and ensure that they are of the highest standards in the industry.
About The Role
We have an exciting opportunity that has come available to join our Client Engagement team. Successful candidates will be invited to our ‘meet the team’ recruitment event on Wednesday 13th August.
Principle Duties And Responsibilities
- Answering telephone calls and responding to email enquiries.
- Providing a knowledgeable and friendly service to our clients.
- Contacting clients to ensure they are engaged with our processes.
- Ensuring that the highest level of customer service is provided to every individual you have contact within the role, in line with Psicon’s organisational goals.
- Completing detailed and accurate records of every client contact.
- Effectively managing situations where conflict may arise.
- Escalating more complex enquiries calls to the appropriate colleague.
- Accurately and efficiently uploading documentation to online patient management system.
- Liaising with GPs/other services and professionals where relevant via telephone and email.
- Effectively using online patient management system to move patients through their journey with Psicon.
- Accurately inputting data to excel spreadsheets as required.
- Reporting feedback or incidents to quality management.
- Maintaining up to date and detailed knowledge of the whole NDLS service as relevant to area of work.
- Work towards meeting KPIs which may vary depending on area of work.
- Support operations staff to carry out audits against KPIs.
What We\’re Looking For
- Experience of working within a customer focused administration role.
- Excellent interpersonal & judgement skills.
- Experience of working to KPI targets and tight deadlines whilst balancing competing priorities within a busy environment.
- Ability to work under pressure whilst maintaining a calm professional demeanour.
- Committed to providing the best quality service and achieving the highest standards of client care.
- Outstanding communication skills and the ability to communicate with diverse groups of individuals.
- Able to establish and maintain productive professional relationships with colleagues.
The role is based in the centre of Canterbury, Kent (Please note there is no onsite parking). The core hours are 09:00-17:00 with 3 days in office / 2 WFH (37.5h contract) with the working days being Monday to Friday. All new employees will be required to work onsite in canterbury full time until they achieve their core competencies.
Working at Psicon
We value our employees as an integral part of our service delivery and believe in recruiting and investing in the best employees. We pride ourselves in providing our employees with the opportunities and resources to achieve their potential. We are keen to provide a vibrant, fun yet challenging working environment for our team who share in our core values of trust, integrity, commitment and kindness and work collaboratively to achieve our company goals of;
- The best possible customer service.
- The most efficient and effective clinical work.
- A thriving and engaged workforce.
- A truly inclusive organisation.
At Psicon, we believe that diverse perspectives and experiences promote learning and innovation. We embrace diversity and are committed to creating a truly inclusive workplace, where every colleague is valued and able to achieve. We welcome applications from candidates from all backgrounds, and we are committed to removing any barriers in our application process that could prevent an individual from joining the Psicon team. We will do our best to make the application process as accessible as possible. Please get in touch if there is anything we can do to support you with your application or interview.
Benefits Include
- Enhanced annual leave of 32 days a year (inclusive of bank holidays).
- Flexible annual leave scheme providing the ability to buy or sell back additional days.
- Well-being days.
- Pension scheme (with the option of enhancing via salary sacrifice).
- Cycle to work scheme.
- Birthday lie in.
- Free breakfast, including \’pastry Mondays\’.
- Funded social events.
- Staff well-being bursary scheme.
At Psicon, we believe different perspectives and experiences bring fresh ideas, thinking and approaches. We welcome applications from candidates from all backgrounds, and we are committed to removing any barriers in our application process that could prevent an individual from joining the Psicon team. We will do our best to make the application process as accessible as possible. Please get in touch if there is anything we can do to support you with your application or interview.
Please note that Psicon is committed to ensuring \’safer recruitment\’ and therefore the successful candidate will be required to undertake a standard check with the Disclosure and Barring Service (DBS), the cost of which will be met by the Company.
Psicon is committed to adhering to the Equality Act (2010) and provides equal opportunities to all applicants, staff, and clients.
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Client Engagement Administrator employer: Psicon Ltd
Contact Detail:
Psicon Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Engagement Administrator
✨Tip Number 1
Familiarise yourself with Psicon's mission and values. Understanding their commitment to providing the best psychological support will help you align your responses during interviews, showcasing how your personal values resonate with theirs.
✨Tip Number 2
Prepare to discuss your experience in customer-focused roles. Think of specific examples where you've successfully managed client interactions or resolved conflicts, as this will demonstrate your suitability for the Client Engagement Administrator position.
✨Tip Number 3
Research common KPIs in customer service roles. Being able to speak knowledgeably about how you've met or exceeded these targets in the past will show that you're results-driven and ready to contribute to Psicon's goals.
✨Tip Number 4
Practice your communication skills, especially in a professional context. Since the role requires liaising with diverse groups, being articulate and confident in your communication will set you apart from other candidates.
We think you need these skills to ace Client Engagement Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in customer-focused administration roles. Emphasise your interpersonal skills and any experience you have with KPIs or working under pressure.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role at Psicon. Mention specific duties from the job description, such as providing excellent customer service and managing client communications, to demonstrate your fit for the position.
Highlight Relevant Experience: In your application, clearly outline any previous roles where you managed client interactions or worked in a busy environment. Use examples to illustrate how you maintained professionalism and calm under pressure.
Showcase Your Communication Skills: Since outstanding communication is key for this role, provide examples of how you've effectively communicated with diverse groups in past positions. This could include resolving conflicts or liaising with professionals.
How to prepare for a job interview at Psicon Ltd
✨Showcase Your Customer Service Skills
As a Client Engagement Administrator, you'll be the first point of contact for clients. Be prepared to discuss your previous experience in customer service roles and provide examples of how you've handled difficult situations or provided exceptional service.
✨Demonstrate Your Communication Abilities
Outstanding communication skills are crucial for this role. Practice articulating your thoughts clearly and concisely. You might also want to prepare for questions that assess your ability to communicate with diverse groups, as this is a key aspect of the job.
✨Familiarise Yourself with Psicon's Values
Understanding Psicon's commitment to trust, integrity, and inclusivity will help you align your answers with their core values. Research the company and be ready to discuss how your personal values resonate with theirs.
✨Prepare for KPI-Related Questions
Since the role involves working towards KPIs, think about your past experiences where you successfully met targets. Be ready to share specific examples of how you managed competing priorities and maintained performance under pressure.
