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- Tasks: Join us as an ADHD Prescriptions Clerk, managing patient appointments and medication reviews.
- Company: Psicon is a leading neurodevelopmental service supporting NHS trusts with autism and ADHD assessments.
- Benefits: Enjoy 32 days of annual leave, flexible working options, free breakfast, and funded social events.
- Why this job: Be part of a vibrant team dedicated to providing top-notch healthcare and making a real impact.
- Qualifications: Customer service experience and excellent communication skills are essential; thrive in a fast-paced environment.
- Other info: Full-time role with opportunities for personal growth and a supportive work culture.
The predicted salary is between 30000 - 42000 £ per year.
About Us
Psicon is a specialist neurodevelopmental service working collaboratively with various NHS trusts to provide autism and ADHD assessments. We are an independent organisation, but most of our work is for the NHS, whom we are proud to support. Psicon is committed to offering the best psychological support and healthcare available. We take an innovative approach to the delivery of our services and ensure that they are of the highest standards in the industry.
About The Role
We have an exciting opportunity for a Medical Administrator to join our ADHD Service in Newport, Isle of Wight.
Principle duties and responsibilities will include but are not limited to:
- Administration of ADHD caseload across the lifespan.
- Ensuring medication reviews are carried out on time as per protocol and NICE guidelines, sending out reminders to patients when required.
- Contacting patients/parents to arrange medication review appointments.
- Monitoring ADHD medication review stages within Iaptus to ensure appointments are booked as clinically required.
- Ensure medication review letters are sent out within 5 working days.
- Managing NHS prescriptions including logging new pads and ensuring audit trail for each prescription.
- Completing shared care forms on behalf of doctors once patients are stable.
- Booking follow up medication review appointments at agreed intervals as per prescribing protocol.
- Obtaining information from doctors and ensuring correspondence is provided to patient and GP following each appointment.
- Coordinating repeat prescription requests, ensuring doctors complete these in a timely manner so patients have adequate supplies of medication.
- Escalating enquiries from patients in relation to medication including concerns, reports of side effects.
- Carrying out audits in relation to the ADHD service and prescription administration.
- Keeping IAPTUS up to date with pharmacy, GP and medication details.
- Inputting data to spreadsheets where required.
- Process and formatting reports.
- Dealing with patient enquiries.
Person Specification
- Experience of working within a customer focused administration role.
- Excellent interpersonal & judgement skills.
- Experience of working to KPI targets and tight deadlines whilst balancing competing priorities within a busy environment.
- Ability to work under pressure whilst maintaining a calm professional demeanour.
- Committed to providing the best quality service and achieving the highest standards of client care.
- Outstanding communication skills and the ability to communicate with diverse groups of individuals.
- Able to establish and maintain productive professional relationships with colleagues.
Working at Psicon
We value our employees as an integral part of our service delivery and believe in recruiting and investing in the best employees. We pride ourselves in providing our employees with the opportunities and resources to achieve their potential. We are keen to provide a vibrant, fun yet challenging working environment for our team who share in our core values of trust, integrity, commitment and kindness and work collaboratively to achieve our company goals of:
- The best possible customer service.
- The most efficient and effective clinical work.
- A thriving and engaged workforce.
- A truly inclusive organisation.
Benefits Include
- Enhanced annual leave of 32 days a year (inclusive of bank holidays).
- Flexible annual leave scheme providing the ability to buy or sell back additional days.
- Well-being days.
- Pension scheme (with the option of enhancing via salary sacrifice).
- Cycle to work scheme.
- Birthday lie in.
- Free breakfast, including 'pastry Mondays'.
- Funded social events.
- Staff well-being bursary scheme.
Additional Information / Contacting Us
For further information please email recruitment@psicon.co.uk or call the Psicon Recruitment Team on 01227 202155 for more information. Should you wish to discuss any reasonable adjustments or assistance you might need in the application or interview process, please contact our Recruitment Team and we will do our best to support you. Please note, Psicon operate a ‘safer recruitment’ policy and will require candidates to undergo full referencing (covering a 3-year period), an enhanced DBS check, provide evidence of up-to-date mandatory training, the right to live and work in the UK.
ADHD Prescriptions Clerk & FOH administrator employer: Psicon Ltd
Contact Detail:
Psicon Ltd Recruiting Team
recruitment@psicon.co.uk
StudySmarter Expert Advice 🤫
We think this is how you could land ADHD Prescriptions Clerk & FOH administrator
✨Tip Number 1
Familiarise yourself with ADHD and the specific medication protocols used in the NHS. Understanding the nuances of ADHD treatment will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals in the mental health sector, especially those involved with ADHD services. Engaging with current employees or attending relevant events can provide insights into the company culture and expectations.
✨Tip Number 3
Prepare to discuss your experience in customer-focused administration roles. Highlight specific examples where you've successfully managed competing priorities and maintained a calm demeanour under pressure.
✨Tip Number 4
Research Psicon's values and mission. Tailoring your conversation to reflect how your personal values align with theirs can make a strong impression during the interview process.
We think you need these skills to ace ADHD Prescriptions Clerk & FOH administrator
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the key responsibilities and requirements for the ADHD Prescriptions Clerk & FOH Administrator position. Tailor your application to highlight relevant experience and skills that match these criteria.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in customer-focused administration roles, particularly in healthcare settings. Mention specific examples where you successfully managed caseloads, handled patient enquiries, or worked under pressure.
Showcase Communication Skills: Since the role requires outstanding communication skills, provide examples in your application that demonstrate your ability to communicate effectively with diverse groups. This could include experiences where you resolved conflicts or facilitated discussions.
Proofread Your Application: Before submitting your application, make sure to proofread it for any spelling or grammatical errors. A well-presented application reflects your attention to detail, which is crucial for the administrative tasks involved in this role.
How to prepare for a job interview at Psicon Ltd
✨Understand the Role
Make sure you thoroughly read the job description and understand the key responsibilities of an ADHD Prescriptions Clerk & FOH Administrator. Be prepared to discuss how your previous experience aligns with these duties, especially in administration and customer service.
✨Showcase Your Communication Skills
Since the role involves liaising with patients and healthcare professionals, demonstrate your outstanding communication skills during the interview. Share examples of how you've effectively communicated in past roles, particularly in challenging situations.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your ability to handle pressure and manage competing priorities. Think of specific examples from your past work where you successfully balanced multiple tasks or resolved conflicts.
✨Express Your Commitment to Quality Care
Psicon values high standards of client care. Be ready to discuss your commitment to providing quality service and how you ensure that patient needs are met efficiently and compassionately.
