At a Glance
- Tasks: Be the friendly face of our office, handling calls and customer enquiries.
- Company: Join a dynamic team in a supportive and engaging work environment.
- Benefits: Enjoy competitive pay, additional leave, and employee discounts.
- Other info: Full-time role with opportunities for growth and development.
- Why this job: Make a real difference by helping customers and keeping the office running smoothly.
- Qualifications: Confident phone skills and a friendly attitude are key; experience is a bonus.
The predicted salary is between 25000 - 30000 £ per year.
We are looking for a reliable and friendly Office Assistant to join our team. This is a varied, customer-facing role and an important part of the day-to-day running of the office. You will be the first point of contact for customers and will help keep things running smoothly behind the scenes.
The role involves:
- Answering incoming calls and making outbound calls to customers
- Speaking to customers about their enquiries and jobs
- Pricing up work
- Ordering parts from suppliers
- Taking payments
- Helping with general office administration
We are looking for someone who is confident on the phone, friendly and approachable with customers, and organised in their work. You will need to be comfortable using a computer and basic office systems, and able to manage a few different tasks at once. Previous office or customer service experience would be helpful, but it is not essential. Experience working in the motor trade, or a good working knowledge of motor vehicles and parts, would be a strong advantage.
Holiday entitlement and pension can be discussed depending on experience.
Job Type: Full-time
Pay: £25,000.00-£30,000.00 per year
Benefits:
- Additional leave
- Company pension
- Employee discount
- Free parking
- On-site parking
- Store discount
Work Location: In person
Office Assistant in Stoke-on-Trent employer: PSI Tuning
Join our dynamic team as an Office Assistant, where you'll enjoy a supportive work culture that values reliability and friendliness. With competitive pay, additional leave, and a company pension, we prioritise employee well-being and growth, offering opportunities to develop your skills in a customer-facing role within the motor trade. Located conveniently with free on-site parking, we ensure a smooth and rewarding work environment for all our staff.
StudySmarter Expert Advice🤫
We think this is how you could land Office Assistant in Stoke-on-Trent
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at PSI Tuning. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like PSI Tuning before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Office Assistant in Stoke-on-Trent
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to PSI Tuning:Your cover letter is your chance to shine! Tell us why you want to work at PSI Tuning specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at PSI Tuning!
How to prepare for a job interview at PSI Tuning
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
