At a Glance
- Tasks: Be the go-to person for IT issues and support a global team.
- Company: Join a dynamic global manufacturing company experiencing exciting growth.
- Benefits: Enjoy healthcare, pension, free parking, and training opportunities.
- Other info: Work Monday to Friday with early finishes on Fridays!
- Why this job: Make a difference while working with creative people in a supportive environment.
- Qualifications: Familiarity with Windows OS, VMware, and Office 365 is essential.
IT Support Technician. Our global manufacturing client are looking for a IT Support Engineer to join their team on a permanent basis. The site are going through an exciting period of growth and this is a really exciting opportunity from those in IT. If you like working along side creative people - working to a common goal, watching out for one another, and caring about making a difference in the lives of people all over the world; then come and apply!
Benefits: Healthcare scheme, Premium Pension, Free Parking, Progression & Training opportunities
IT Support Technician duties include:
- Be the first point of contact for IT issues. Take ownership of IT issues and follow them through to ensure they are complete even if passed to another colleague in the IT team.
- Work within a virtual team to provide support to staff around the global with IT issues escalating where necessary to other teams. You are responsible for any escalated calls and will ensure that these are resolved acceptably to both parties.
- Support local systems such as servers, storage telecoms and networking.
- Manage company phone systems and time clock systems.
- Responsible to ensure adequate backups are completed.
- Monitor the availability of global systems through existing portals and log/resolve/escalate issues.
- Providing technical assistance and training to computer users on the application software, hardware, and computer services.
IT Support Technician skill & experience
- Knowledge of Microsoft Windows client and server operating systems to Windows 10 client and Windows Server 2016.
- Knowledge of VMware vSphere infrastructure.
- Knowledge of HP server and storage technologies.
- Knowledge of VOIP and PBX systems.
- Knowledge of Office 365 and its applications.
- Knowledge of Backup Exec.
Hours of Work: Monday to Friday, permanent days. Early finish on Fridays!
IT Support Technician employer: PSi Talent
CSP Recruitment offers a dynamic work environment for the Engineering Maintenance Supervisor role at our Tray Wash facility in Wellingborough, where you will enjoy a permanent position with a competitive salary of up to £45,000. Our company prioritises employee growth through continuous learning opportunities and fosters a collaborative culture that values health and safety, ensuring that you can thrive while contributing to the efficiency of our operations.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Technician
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what PSi Talent values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges PSi Talent might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at PSi Talent!
✨Direct Apply to PSi Talent
Let's not forget to apply directly through the PSi Talent website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Technician
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at PSi Talent.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at PSi Talent. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at PSi Talent
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
