At a Glance
- Tasks: Lead and train a team in managing exam content and ensure quality publication.
- Company: Join a forward-thinking company dedicated to certification excellence.
- Benefits: Enjoy a competitive salary, flexible hours, and remote work options.
- Other info: Opportunity for growth in a dynamic, supportive environment.
- Why this job: Make a difference in education by shaping the future of certification exams.
- Qualifications: Leadership experience and strong communication skills are essential.
The predicted salary is between 80000 - 100000 £ per year.
The Test Content Services Manager maintains a client portfolio, applying technical expertise in exam content management, database management, and project management to the publication and maintenance of certification exams. The Test Content Services Manager imports exam content from client representatives, prepares and configures exams for publication, and performs quality checks for publication and maintenance of exams in PSI’s proprietary item banking and exam delivery software. This is a full-time permanent role, with flexible hours around core office availability Monday to Friday.
Role Responsibilities
- Provide training, guidance, and oversight of Test Content Services personnel assigned duties.
- Provide training and support to client users of the PSI item banking/delivery platform.
- Participate in load forecasting and client program assignment process.
- Participate in internal process development and improvement initiatives.
- Define assigned tasks and responsibilities for Test Content Services team in collaboration with Content Management leaders and leadership in other departments.
- Manage multiple project and client assignments, timelines, deliverables, and milestones.
- Onboard new clients, review contracts, and determine appropriate exam setup for clients.
- Set up content migration plans/timelines for clients, with input from project managers.
- Intake new exams for existing clients and publish according to established timeline requirements.
- Identify exam publication issues, troubleshoot, and suggest possible solutions to problems.
- Develop and maintain timelines for exam publication activities and track progress in project management ticketing software.
- Format files to import client content into item banking and exam delivery software, and ensure all data is imported accurately according to department processes and procedures.
- Collaborate with IT personnel to provide software support and training for clients.
- Collaborate with software development on the design of new system features or enhancements.
- Perform administrative functions in the item banking and exam delivery software, including new client setup, account creation, and client-specific configurations.
- Assist Test Content Services team members with assigned tasks including import and quality control as needed.
- Coordinate and implement updates to live exams.
- Coordinate exam publication activity with internal and external stakeholders.
- Develop and maintain documentation of Test Content Services work processes and associated technology tools, including system user guides.
- Hire and onboard new Test Content Services Specialists in coordination with the Senior Director of Content Management.
- Maintain in-depth and up-to-date knowledge of proprietary item banking and exam delivery software.
Knowledge and Requirements
- Bachelor’s degree preferred.
- 3-5 years of leadership experience.
- 3+ years with exam publication, item bank management and/or database management.
- Strong communication skills required.
- Strong leadership and critical thinking skills required.
- Ability to approach problems with creative problem solving.
- Strong experience with project management processes and workflows.
- Proficiency with Microsoft Office applications.
Test Content Services Training Manager employer: PSI Services
At PSI, we pride ourselves on being an exceptional employer that values fairness, opportunity, and employee growth. Our Newcastle location offers a supportive work culture where you can thrive as a Test Centre Administrator, with flexible hours and comprehensive training provided to ensure your success. Join us to be part of a global team dedicated to making a real impact while enjoying competitive pay and a commitment to your well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Test Content Services Training Manager
✨Tap into Local Tech Meetups
Get yourself to local tech meetups or database management conferences. It's a really great way to meet industry professionals and potentially uncover unadvertised full-time roles. When chatting with people, mention your skills and interests in database management; you never know who might be looking for someone just like you!
✨Contribute to Open Source Projects
Diving into open-source projects can not only sharpen your database skills but also get you noticed by employers. Many companies look for candidates who actively contribute to projects – it shows initiative and a real passion for the field. Plus, it's a perfect excuse to connect with other developers and expand your professional network.
✨Utilise Professional Bodies
Sign up for professional bodies related to database management, like the British Computer Society. They often host events and networking opportunities that can lead directly to job openings in the full-time market. Plus, it adds a nice touch to your professional profile!
✨Showcase Your Skills in a Public Portfolio
As you’re on the hunt for that full-time role, make sure to have a public portfolio that displays your best database projects. This can easily set you apart from the competition. And when you apply for roles, definitely mention it – it shows employers you mean business and are proud of your work!
We think you need these skills to ace Test Content Services Training Manager
Some tips for your application 🫡
Show off your database skills:When applying for a full-time role in database management, it’s super important to highlight your skills with specific database technologies like SQL, NoSQL, or any relevant data visualisation tools. We want to see how you've used these tools in real projects, so don't shy away from detailing your hands-on experience!
Tailor your CV for data:Make sure your CV is structured clearly, focusing on your previous experience in database management. Use specific metrics to demonstrate your impact, like how you improved data retrieval times or reduced errors. This isn't just about what you've done; it’s about what you’ve achieved with your skills!
Craft a compelling cover letter:In your cover letter, share what excites you about database management and how you can contribute to PSI Services. Mention any relevant projects where you tackled challenges or implemented new solutions. Let us know why you want to join our team and how your passion aligns with our goals.
Document your projects:If you've worked on interesting database projects—maybe during your studies or in previous roles—be sure to include those in your application. If you can, link to a portfolio or GitHub repo where we can see examples of your work. Having a tangible showcase of your skills will really make your application stand out!
How to prepare for a job interview at PSI Services
✨Brush Up on Database Tools
Make sure you're well-versed with popular database management systems like MySQL, PostgreSQL, or MongoDB. Incorporating real-world examples of how you've used these tools in past projects will show that you can put theory into practice, which is something PSI Services will definitely appreciate.
✨Know Your SQL Inside Out
Get ready for some technical questions focused on SQL queries and database design. We should anticipate coding challenges where you might need to optimise queries or design a database schema on the spot. Practising these problems will build our confidence to impress in the interview.
✨Demonstrate Problem-Solving Skills
Besides just technical know-how, be prepared to answer scenario-based questions that test your critical thinking and problem-solving abilities. Think about how you would approach data integrity issues or handle performance bottlenecks — PSI Services will want to see your analytical side!
✨Show Your Collaboration Spirit
Since this is a full-time role, it's crucial to highlight how you've collaborated with cross-functional teams or contributed to team projects in the past. Emphasising our interpersonal skills will demonstrate that you’re not just a tech wizard, but also a team player who fits well with PSI Services's culture.
