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- Tasks: Supervise exams and ensure a smooth testing experience for candidates.
- Company: Join PSI, a supportive and inclusive workplace focused on growth.
- Benefits: Earn £15 per hour plus holiday pay, with travel expenses covered.
- Why this job: Make a real impact by helping others achieve their dreams through testing.
- Qualifications: Customer service skills and attention to detail are key; training provided.
- Other info: Flexible hours with opportunities for career development in a dynamic environment.
The predicted salary is between 13 - 16 £ per hour.
Location: Stratford, travel is fully paid when working off-site
Wage: £15, plus holiday pay accrued pro-rata
Hours: Full-Time (zero-hours contract), including weekend hours
About the Role
We are seeking professional, knowledgeable and driven individuals to join our test centre teams of TCA’s (Test Centre Administrators/invigilators). You will be responsible for the supervision of exams and the efficient delivery of tests to test takers, ensuring that relevant procedures and guidelines are always followed. This is a Full-Time (zero hours) opportunity with Monday-Friday working hours, including weekends, and potential travel to other locations.
Role Responsibilities
- Foster a welcoming atmosphere for test takers, ensuring their comfort and confidence throughout the process.
- Be the guardian of exam security, conducting meticulous checks to maintain a trustworthy testing environment.
- Verifying customer/test taker personal identification documents and explaining the exam testing process/rules.
- Conducting visual & physical security and identity checks on test takers and following company policies using careful judgment.
- Champion accessibility by offering support to individuals with special requirements.
- Invigilation of exams and efficient delivery of tests to test takers and follow company policies using careful judgment.
- Setup workstations and equipment flawlessly, ensuring the stage is set for success.
- Uphold the highest standards of integrity, ensuring tests are supervised impeccably.
- Troubleshoot with internal departments, such as our IT department, to fix any technical issues in the Test Centre.
- Performing test centre opening and closing procedures.
- Some housekeeping duties such as vacuuming floors and sanitizing keyboards/workstations after each test taker has finished their exam/test.
- Be the bridge between dreams and reality, as you provide test results that shape careers.
- Ensure all test centre and wider PSI policies and procedures are followed.
- Work with management and colleagues to build effective relationships and deliver an excellent experience for all test takers.
- Complete all training requirements and annual refreshers to stay compliant and to ensure knowledge of PSI operations and delivery remains accurate.
Knowledge, Skills and Experience Requirements
- Please note that the security clearance required in this role requires candidates to hold a current UK, EU or Commonwealth passport with Indefinite Leave to Remain (or equivalent) with a minimum of 1-year validity left on the passport.
- You must be a UK resident with a minimum of 5 years continuous residence in the UK.
- High school diploma, GCSE, or local country equivalent.
- Experience in similar roles is an advantage; however, not essential as full training will be given.
- Customer-facing experience is an advantage.
- Strong communication and customer service skills.
- An ability to work under pressure and sometimes deal with difficult situations.
- Strong attention to detail.
- Ability to work as part of a team.
- Proficiency in Microsoft Office software is a plus.
- Basic computer knowledge.
- Physical agility to stand and walk for 40% of your shift.
- A commitment to maintaining exam security.
At PSI, we’re more than just a workplace - we’re a global team driven by shared values and real impact. If you’re ready to be part of a company that’s committed to your growth and well-being, we’d love to hear from you.
Test Center Administrator - Stratford employer: PSI Services
Contact Detail:
PSI Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Test Center Administrator - Stratford
✨Tip Number 1
Get to know the company culture! Before your interview, check out PSI's values and mission. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions and think about how your skills match the role of a Test Centre Administrator. The more prepared you are, the more confident you'll feel when it’s time to shine.
✨Tip Number 3
Show off your customer service skills! Since this role involves interacting with test takers, be ready to share examples of how you've provided excellent service in the past. It’ll demonstrate that you can create a welcoming atmosphere.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that keeps you on their radar and shows your enthusiasm for the role.
We think you need these skills to ace Test Center Administrator - Stratford
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A bit of enthusiasm can go a long way in making your application stand out.
Tailor Your Application: Make sure to tailor your application to the Test Centre Administrator role. Highlight any relevant experience or skills that match the job description. We love seeing how your background aligns with what we’re looking for!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate when candidates communicate effectively, as it reflects the strong communication skills we value in our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role and our company culture there.
How to prepare for a job interview at PSI Services
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Test Centre Administrator. Familiarise yourself with the exam procedures, security protocols, and customer service expectations. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your People Skills
As a TCA, you'll be interacting with test takers regularly. Highlight your customer service experience and any situations where you've successfully managed difficult interactions. Be ready to discuss how you would create a welcoming atmosphere for test takers, as this is crucial for their comfort and confidence.
✨Demonstrate Attention to Detail
In this role, meticulousness is key. Prepare examples from your past experiences where your attention to detail made a difference, whether it was in a previous job or during your studies. This will reassure the interviewers that you can uphold the highest standards of integrity and security during exams.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, training opportunities, or how they support employees in their roles. This shows that you’re not just interested in the job, but also in being part of the PSI community and growing within it.