At a Glance
- Tasks: Supervise exams and ensure a smooth testing experience for candidates.
- Company: Join PSI, a supportive and inclusive global team.
- Benefits: Earn £14 per hour plus holiday pay, with travel expenses covered.
- Other info: Flexible hours with full training provided and great career growth.
- Why this job: Make a real impact by helping others achieve their goals.
- Qualifications: Customer service skills and attention to detail are key.
The predicted salary is between 14 - 14 £ per hour.
Title
Test Centre Administrator (TCA/Invigilator)
Location
Manchester, travel is fully paid when working off-site
Wage
£14, plus holiday pay accrued pro-rata
Hours
- Varied (zero-hours contract), may include weekend hours
- About PSI
Join Us at PSI - Where You Belong, Grow, and Thrive!
At PSI, we believe that people achieve their best when they feel they truly belong.
That’s why fairness and opportunity are at the heart of everything we do - not just words, but values deeply embedded in our culture and the full employee experience.
We’re proud to foster an environment where everyone is supported to reach their full potential.
From your first day through every step of your journey with us, you’ll feel the difference in how we work, grow, and succeed together.
About the Role
We are seeking professional, knowledgeable and driven individuals to join our test centre teams of TCA’s (Test Centre Administrators/invigilators).
You will be responsible for the supervision of exams and the efficient delivery of tests to test takers, ensuring that relevant procedures and guidelines are always followed.
This is a full-time (zero hours) opportunity with working hours Monday-Friday (9am-5pm).
- Role Responsibilities
- Foster a welcoming atmosphere for test takers, ensuring their comfort and confidence throughout the process.
- Be the guardian of exam security, conducting meticulous checks to maintain a trustworthy testing environment.
- Verifying customer/test taker personal identification documents and explaining the exam testing process/rules.
- Conducting visual & physical security and identity checks on test takers and following company policies using careful judgment.
- Champion accessibility by offering support to individuals with special requirements.
- Invigilation of exams and efficient delivery of tests to test takers and follow company policies using careful judgment.
- Setup workstations and equipment flawlessly, ensuring the stage is set for success.
- Uphold the highest standards of integrity, ensuring tests are supervised impeccably.
- Troubleshoot with internal departments, such as our IT department, to fix any technical issues in the Test Centre.
- Performing test centre opening and closing procedures.
- Some housekeeping duties such as vacuuming floors and sanitizing. keyboards/workstations after each test taker has finished their exam/test.
- Be the bridge between dreams and reality, as you provide test results that shape careers.
- Ensure all test centre and wider PSI policies and procedures are followed.
- Work with management and colleagues to build effective relationships and deliver an excellent experience for all test takers.
- Complete all training requirements and annual refreshers to stay compliant and to ensure knowledge of PSI operations and delivery remains accurate.
- Knowledge, Skills and Experience Requirements
- Please note that the security clearance required in this role requires candidates to hold a current UK, EU or Commonwealth passport with Indefinite Leave to Remain (or equivalent) with a minimum of 1-year validity left on the passport.
- You must be a UK resident with a minimum of 5 years continuous residence in the UK.
- High school diploma, GCSE, or local country equivalent.
- Experience in similar roles is an advantage; however, not essential as full training will be given.
- Customer-facing experience is an advantage.
- Strong communication and customer service skills.
- An ability to work under pressure and sometimes deal with difficult situations.
- Strong attention to detail.
- Ability to work as part of a team.
- Proficiency in Microsoft Office software is a plus.
- Basic computer knowledge.
- Physical agility to stand and walk for 40% of your shift.
- A commitment to maintaining exam security.
At PSI, we’re more than just a workplace - we’re a global team driven by shared values and real impact.
If you're ready to be part of a company that’s committed to your growth and well-being, we’d love to hear from you.
Test Center Administrator - Manchester employer: PSI Services
At PSI, we pride ourselves on being an exceptional employer that values fairness, opportunity, and employee growth. Our Newcastle location offers a supportive work culture where you can thrive as a Test Centre Administrator, with flexible hours and comprehensive training provided to ensure your success. Join us to be part of a global team dedicated to making a real impact while enjoying competitive pay and a commitment to your well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Test Center Administrator - Manchester
✨Dive into Digital Learning Communities
Join online forums and communities focused on digital education, like EdTech Meetups or LinkedIn groups. Engage actively—share ideas and insights, and you'll not only learn a ton but also connect with potential employers and thought leaders in the industry.
✨Showcase Your Teaching Skills
Create content that demonstrates your understanding of digital learning—think blogs, videos, or even free online workshops. This could catch the eye of companies like PSI Services looking for innovative thinkers. Plus, it’s a great way to practice your presentation skills!
✨Utilise University Career Services
If you're still in education or have access to an alumni network, make the most of your university's career services. They often have exclusive job listings and workshops tailored to students wanting to break into full-time roles in education technology.
✨Apply Directly Via Company Websites
When you come across roles like Test Center Administrator - Manchester at PSI Services, make sure to apply directly through their website. It not only shows you're serious but sometimes you'll find positions listed there that may not be on job boards yet. Keep an eye on those!
We think you need these skills to ace Test Center Administrator - Manchester
Some tips for your application 🫡
Show Off Your Passion for Learning:When applying for a role in digital learning and education at PSI Services, make sure to sprinkle your application with examples of your enthusiasm for teaching and learning technologies. Share specific experiences where you've used, designed, or implemented digital learning solutions, as this shows us that you truly get the field.
Highlight Relevant Education and Certification:In the digital learning space, having a strong educational background can set you apart. Don't shy away from showcasing your degrees, certifications, or relevant courses related to e-learning, instructional design, or educational technology. We love seeing candidates who have actively invested in their learning journey!
Tailor Your CV to the Role:Your CV is your first impression, so let's make it count! Focus on your skills directly related to digital learning, such as course development, learning management systems, and data analysis. Be sure to show measurable results from your past roles to demonstrate your impact and effectiveness.
Craft a Compelling Cover Letter:In your cover letter, express not just your qualifications, but your vision for the future of digital education. Discuss how your experiences align with the mission of PSI Services and highlight any innovative ideas you might have for enhancing learning experiences. This is your chance to connect with us on a deeper level!
How to prepare for a job interview at PSI Services
✨Get Hands-On with Learning Technologies
Familiarise yourself with common digital learning tools and platforms, like LMS systems or authoring tools that PSI Services might use. Understanding these will give you an edge and show you’re ready to jump in from day one!
✨Showcase Your Creativity in Lesson Design
Prepare a portfolio of your past projects if you have them, or create sample lesson plans or digital content demos. Being able to discuss your creative approach to engaging students can really set you apart in a full-time role at PSI Services.
✨Brush Up on Educational Trends
Stay in the loop with the latest trends in digital education, like gamification or personalised learning experiences. This will help you engage in meaningful discussions during the interview and demonstrate your passion for the field.
✨Prepare for Collaborative Scenarios
Expect to be asked about your experience working collaboratively with educators or other stakeholders. Consider discussing how you've contributed to a team effort in creating engaging educational content or improving student outcomes.
