At a Glance
- Tasks: Supervise exams and ensure a smooth testing experience for candidates.
- Company: Join PSI, a supportive and inclusive global team.
- Benefits: Earn £14 per hour plus holiday pay, with paid travel for off-site work.
- Other info: Flexible hours with opportunities for growth in a dynamic environment.
- Why this job: Make a real impact by helping others achieve their goals through testing.
- Qualifications: Customer service skills and attention to detail; training provided.
The predicted salary is between 29000 - 32000 £ per year.
Location: Leeds, travel is fully paid when working off-site
Wage: £14, plus holiday pay accrued pro-rata
Hours: Varied (Casual Worker contract), may include weekend hours
About the Role
We are seeking professional, knowledgeable and driven individuals to join our test centre teams of TCA’s (Test Centre Administrators/invigilators). You will be responsible for the supervision of exams and the efficient delivery of tests to test takers, ensuring that relevant procedures and guidelines are always followed. This is a full-time (zero hours) opportunity with working hours Monday-Friday (9am-5pm).
Role Responsibilities
- Foster a welcoming atmosphere for test takers, ensuring their comfort and confidence throughout the process.
- Be the guardian of exam security, conducting meticulous checks to maintain a trustworthy testing environment.
- Verifying customer/test taker personal identification documents and explaining the exam testing process/rules.
- Conducting visual & physical security and identity checks on test takers and following company policies using careful judgment.
- Champion accessibility by offering support to individuals with special requirements.
- Invigilation of exams and efficient delivery of tests to test takers and follow company policies using careful judgment.
- Setup workstations and equipment flawlessly, ensuring the stage is set for success.
- Uphold the highest standards of integrity, ensuring tests are supervised impeccably.
- Troubleshoot with internal departments, such as our IT department, to fix any technical issues in the Test Centre.
- Performing test centre opening and closing procedures.
- Some housekeeping duties such as vacuuming floors and sanitizing keyboards/workstations after each test taker has finished their exam/test.
- Be the bridge between dreams and reality, as you provide test results that shape careers.
- Ensure all test centre and wider PSI policies and procedures are followed.
- Work with management and colleagues to build effective relationships and deliver an excellent experience for all test takers.
- Complete all training requirements and annual refreshers to stay compliant and to ensure knowledge of PSI operations and delivery remains accurate.
Knowledge, Skills and Experience Requirements
- Please note that the security clearance required in this role requires candidates to hold a current UK, EU or Commonwealth passport with Indefinite Leave to Remain (or equivalent) with a minimum of 1-year validity left on the passport.
- You must be a UK resident with a minimum of 5 years continuous residence in the UK.
- High school diploma, GCSE, or local country equivalent.
- Experience in similar roles is an advantage; however, not essential as full training will be given.
- Customer-facing experience is an advantage.
- Strong communication and customer service skills.
- An ability to work under pressure and sometimes deal with difficult situations.
- Strong attention to detail.
- Ability to work as part of a team.
- Proficiency in Microsoft Office software is a plus.
- Basic computer knowledge.
- Physical agility to stand and walk for 40% of your shift.
- A commitment to maintaining exam security.
At PSI, we’re more than just a workplace - we’re a global team driven by shared values and real impact. If you're ready to be part of a company that’s committed to your growth and well-being, we’d love to hear from you.
Test Center Administrator - Leeds employer: PSI Services
At PSI, we pride ourselves on being an exceptional employer that values fairness, opportunity, and employee growth. Our Newcastle location offers a supportive work culture where you can thrive as a Test Centre Administrator, with flexible hours and comprehensive training provided to ensure your success. Join us to be part of a global team dedicated to making a real impact while enjoying competitive pay and a commitment to your well-being.
