At a Glance
- Tasks: Supervise exams and ensure a smooth testing experience for candidates.
- Company: Join PSI, a supportive and inclusive workplace focused on growth.
- Benefits: Earn £14 per hour plus holiday pay, with paid travel for off-site work.
- Other info: Flexible hours, including weekends, with opportunities for personal development.
- Why this job: Make a real difference by helping others achieve their goals through testing.
- Qualifications: Customer service skills and attention to detail; training provided.
The predicted salary is between 31500 - 38500 £ per year.
Title
Test Centre Administrator (TCA/Invigilator)
Location
Ipswich primary site, with travel to Norwich site (travel is fully paid when working off-site)
Wage
£14, plus holiday pay accrued pro-rata
Hours
- Varied (Casual Worker contract), may include weekend hours
- About PSI
Join Us at PSI - Where You Belong, Grow, and Thrive!
At PSI, we believe that people achieve their best when they feel they truly belong.
That’s why fairness and opportunity are at the heart of everything we do - not just words, but values deeply embedded in our culture and the full employee experience.
We’re proud to foster an environment where everyone is supported to reach their full potential.
From your first day through every step of your journey with us, you’ll feel the difference in how we work, grow, and succeed together.
About the Role
We are seeking professional, knowledgeable and driven individuals to join our test centre teams of TCA’s (Test Centre Administrators/invigilators).
You will be responsible for the supervision of exams and the efficient delivery of tests to test takers, ensuring that relevant procedures and guidelines are always followed.
This is a part-time (zero hours) opportunity. The role will require attendance across all centre working hours – which may include weekend hours.
- Role Responsibilities
- Foster a welcoming atmosphere for test takers, ensuring their comfort and confidence throughout the process.
- Be the guardian of exam security, conducting meticulous checks to maintain a trustworthy testing environment.
- Verifying customer/test taker personal identification documents and explaining the exam testing process/rules.
- Conducting visual & physical security and identity checks on test takers and following company policies using careful judgment.
- Champion accessibility by offering support to individuals with special requirements.
- Invigilation of exams and efficient delivery of tests to test takers and follow company policies using careful judgment.
- Setup workstations and equipment flawlessly, ensuring the stage is set for success.
- Uphold the highest standards of integrity, ensuring tests are supervised impeccably.
- Troubleshoot with internal departments, such as our IT department, to fix any technical issues in the Test Centre.
- Performing test centre opening and closing procedures.
- Some housekeeping duties such as vacuuming floors and sanitizing. keyboards/workstations after each test taker has finished their exam/test.
- Be the bridge between dreams and reality, as you provide test results that shape careers.
- Ensure all test centre and wider PSI policies and procedures are followed.
- Work with management and colleagues to build effective relationships and deliver an excellent experience for all test takers.
- Complete all training requirements and annual refreshers to stay compliant and to ensure knowledge of PSI operations and delivery remains accurate.
- Knowledge, Skills and Experience Requirements
- Please note that the security clearance required in this role requires candidates to hold a current UK, EU or Commonwealth passport with Indefinite Leave to Remain (or equivalent) with a minimum of 1-year validity left on the passport.
- You must be a UK resident with a minimum of 5 years continuous residence in the UK.
- High school diploma, GCSE, or local country equivalent.
- Experience in similar roles is an advantage; however, not essential as full training will be given.
- Customer-facing experience is an advantage.
- Strong communication and customer service skills.
- An ability to work under pressure and sometimes deal with difficult situations.
- Strong attention to detail.
- Ability to work as part of a team.
- Proficiency in Microsoft Office software is a plus.
- Basic computer knowledge.
- Physical agility to stand and walk for 40% of your shift.
- A commitment to maintaining exam security.
At PSI, we’re more than just a workplace - we’re a global team driven by shared values and real impact.
If you're ready to be part of a company that’s committed to your growth and well-being, we’d love to hear from you.
Test Center Administrator - Ipswich employer: PSI Services
PSI Services in Manchester is an excellent employer, offering a flexible work environment that allows for a healthy work-life balance. With a strong commitment to employee growth and development, staff are encouraged to enhance their skills through various training opportunities. The supportive work culture fosters teamwork and collaboration, making it a rewarding place to contribute to the success of test candidates.
StudySmarter Expert Advice🤫
We think this is how you could land Test Center Administrator - Ipswich
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like PSI Services and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at PSI Services and let us see your personality shine through!
We think you need these skills to ace Test Center Administrator - Ipswich
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and PSI Services.
Get Familiar with Our Brand:Before applying, take some time to learn about PSI Services and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at PSI Services
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress PSI Services.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which PSI Services will surely appreciate.
