At a Glance
- Tasks: Lead global business operations and drive international growth strategies.
- Company: Join ETS, a leader in education and talent solutions with a global impact.
- Benefits: Competitive salary, bonus potential, remote work, and volunteer time off.
- Other info: Dynamic environment focused on growth, innovation, and career development.
- Why this job: Make a difference in education while leading innovative international initiatives.
- Qualifications: 15+ years in international business leadership with P&L experience.
Compensation: $255K - $320k base, 30% target bonus
Location: US Remote
About ETS: ETS is a global education and talent solutions organization enabling lifelong learners worldwide to be future-ready. For more than 75 years, we've been advancing the science of measurement to build benchmarks for fair and valid skill assessment across cultures and borders. Our worldwide impact extends through our renowned assessments including TOEFL®, TOEIC®, GRE® and Praxis® tests, serving millions of learners in more than 200 countries and territories.
Through strategic acquisitions, we've expanded our global capabilities: PSI strengthens our workforce assessment solutions, while Edusoft, Kira Talent, Pipplet, Vericant, and Wheebox enhance our educational technology and assessment platforms across critical markets worldwide. Through ETS Research Institute and ETS Solutions, we're partnering with educational institutions, governments, and organizations globally to promote skill proficiency, empower upward mobility, and unlock opportunities for everyone, everywhere. With offices and partners across Asia, Europe, the Middle East, Africa, and the Americas, we deliver nearly 50 million tests annually.
Join us in our journey of measuring progress to power human progress worldwide.
ABOUT ETS SOLUTIONS: ETS Solutions brings together assessment, credentialing, learning, workforce, and technology capabilities to help organizations, institutions, professionals, and learners demonstrate skills, advance opportunity, and achieve measurable outcomes. As part of ETS, ETS Solutions supports customers across education, workforce, certification, licensure, language learning, and other high-stakes assessment markets.
About the Role: The General Manager – International is an executive leader responsible for leading all global lines of business across ETSS, with full profit and loss (P&L) ownership for international performance, growth, and strategic execution. This role owns the international operating model across markets, regions, products, customers, and delivery channels, ensuring each line of business contributes to sustainable revenue growth, margin expansion, customer impact, and long-term market leadership.
This is a critical enterprise leadership position with direct accountability for international revenue, bookings, profitability, market expansion, operational execution, and organizational performance. The General Manager – International will partner closely with ETSS leadership, BU leaders, Sales, Product, Marketing, Finance, Legal, Technology, Operations, and regional teams to align global strategy, prioritize investments, strengthen customer and partner relationships, and deliver consistent performance across all international lines of business.
Role Responsibilities:
- Lead all global lines of business across ETSS, with full ownership of international revenue, bookings, profitability, operating margin, cost discipline, and cash performance.
- Set and execute the international growth strategy across regions, markets, customer segments, products, delivery models, and routes to market.
- Establish annual operating plans, budgets, forecasts, investment priorities, and performance targets that support enterprise goals and regional market realities.
- Drive disciplined P&L management, including revenue acceleration, margin expansion, pricing discipline, cost optimization, and resource allocation across international businesses.
- Align regional and line-of-business leaders around clear commercial priorities, execution plans, customer outcomes, and measurable performance expectations.
- Build and deepen relationships with strategic customers, government agencies, institutions, channel partners, alliance partners, and market influencers across international markets.
- Identify and prioritize market expansion opportunities, including new geographies, customer segments, product extensions, partnerships, acquisitions, and scalable delivery models.
- Partner with Product, Technology, Operations, Finance, Legal, Compliance, and Marketing to localize offerings, improve delivery performance, manage risk, and strengthen competitive positioning.
- Ensure international operations meet high standards for compliance, data privacy, service quality, customer experience, operational resilience, and regulatory alignment.
- Build, develop, and retain a high-performing global leadership team with strong accountability, succession planning, cross-market collaboration, and execution discipline.
Leadership Competencies:
- Global Commercial Strategy and Market Expansion
- Full P&L Ownership and Financial Discipline
- International Business Leadership Across Multiple Lines of Business
- Customer, Partner, and Market Stakeholder Engagement
- Cross-Cultural Leadership and Regional Execution
- Enterprise Influence, Executive Presence, and Decision-Making
- Operational Excellence, Risk Management, and Scalable Growth
Knowledge, Skills and Experience Requirements:
- 15+ years of progressive commercial, general management, international business, regional leadership, or multi-line-of-business leadership experience.
- Proven track record of owning and delivering full P&L performance, including revenue growth, bookings, margin expansion, cost management, and operational execution.
- Experience leading international or global businesses across multiple regions, markets, products, customer segments, and delivery models.
- Strong understanding of global go-to-market strategy, regional market dynamics, cross-border operations, pricing, channel strategy, partnerships, compliance, and customer delivery.
- Demonstrated ability to lead geographically distributed teams, align regional and functional leaders, and drive execution across Sales, Product, Marketing, Finance, Legal, Compliance, Technology, and Operations.
- Experience managing growth, transformation, integration, or scaling initiatives across complex international environments.
- Preferred: MBA, advanced degree, or equivalent executive-level experience in global business leadership.
Key Performance Indicators (KPIs):
- International revenue growth, bookings, and profitability across all ETSS global lines of business.
- Operating margin performance, cost discipline, and cash contribution.
- Regional and line-of-business performance against annual operating plan, budget, and forecast.
- Pipeline growth, win rate, renewal performance, and customer expansion across international markets.
- Market expansion progress, including new geographies, segments, partnerships, and scalable growth initiatives.
- Customer satisfaction, retention, service quality, and delivery performance across global markets.
- Operational resilience, compliance performance, data privacy alignment, and risk management effectiveness.
- Employee engagement, leadership bench strength, succession readiness, and organizational scalability across international teams.
ETS is mission driven and action oriented. We are passionate about hiring innovative thinkers who believe in the promise of education and lifelong learning. We are energized by cultivating growth, innovation, and continuous transformation for the next generation of rising professionals as leaders.
In support of this, ETS offers multiple Business Resource Groups (BRG) for you to learn and advance your career growth! As a not-for-profit organization, we will encourage you to lean into your passion for volunteering. At ETS, you may qualify for up to an additional 8 hours of PTO for volunteer work on causes that are important to you!
ETS is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, or any other characteristic protected by law. We believe in creating a work environment where all individuals are treated with respect and dignity.
General Manager, International employer: PSI Services
At PSI, we pride ourselves on being an exceptional employer that values fairness, opportunity, and employee growth. Our Newcastle location offers a supportive work culture where you can thrive as a Test Centre Administrator, with flexible hours and comprehensive training provided to ensure your success. Join us to be part of a global team dedicated to making a real impact while enjoying competitive pay and a commitment to your well-being.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager, International
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We think you need these skills to ace General Manager, International
Some tips for your application 🫡
Show Us Your Leadership Skills:In the corporate leadership and management field, it's essential to highlight your leadership experience. Use your CV to flesh out examples of how you've led teams to success or managed significant projects. We want to see specific instances where your actions made a tangible difference in your previous roles!
Quantify Your Achievements:Numbers talk, especially in management! When detailing your achievements in your CV or cover letter, don’t just say you improved team performance. Instead, say you boosted productivity by 30% over six months through effective strategy implementation. This makes your application pop and shows us what you can bring to PSI Services.
Craft a Compelling Cover Letter:Your cover letter is your chance to narrate your professional journey. We’re looking for motivation and a clear understanding of what corporate leadership means to you. Dive into your aspirations and how they align with the values and vision of PSI Services. Make it personal – we want to get to know you!
Tailor Your CV for Management Roles:Ensure your CV reflects the management skills that are essential for this role. Focus on competencies like strategic planning, team building, and problem-solving. Use a clean layout, and don’t forget to align your experiences with those keywords mentioned in the job listing. This will help you stand out from the crowd!
How to prepare for a job interview at PSI Services
✨Showcase Your Leadership Style
You’ll want to thoroughly convey your unique approach to leadership. During the interview with PSI Services, be ready to share real-life examples of how you've inspired and motivated teams in the past. Think about specific achievements that illustrate your strategic thinking and your ability to drive results.
✨Brush Up on Management Theories
Expect some technical questions related to management theories and practices. Brush up on concepts like transformational leadership, servant leadership, or situational leadership. Be prepared to discuss how you would apply these theories to the role at PSI Services, especially in the specific context of the challenges they’re currently facing.
✨Craft Your Vision for the Company
Since this is a full-time leadership role, spending time thinking about your vision for PSI Services could really set you apart. Consider potential strategies for growth and how you would lead teams towards achieving them. This shows not just enthusiasm, but also strategic foresight that they’ll likely be looking for in a candidate.
✨Emphasise Team Dynamics and Culture
In corporate leadership, team dynamics and organisational culture are everything. Be ready to discuss how you've fostered a positive work environment in previous roles. Bring up examples of how you've managed diverse teams effectively—this will resonate well at PSI Services as they’re likely seeking a candidate who can enhance their workplace culture.
